Exceptional Customer Experience Jobs in New York City, NY

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Looking for Exceptional Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the New York City, NY area.

Corporate Health Nurse

Company: JPMorganChase

Location: New York, NY

Posted Aug 15, 2025

License & education requirements: Current license to practice as a registered nurse in the state(s) of employment/practice; if eligible, multi-state/ compact RN…

Local CDL Driver

Company: Airgas, Inc.

Location: Redwood City, CA

Posted Aug 15, 2025

Maintain appropriate driver's license, medical card & endorsements. As the "face of Airgas", the delivery driver is responsible for safely and efficiently…

Asset Management - Junior Quantitative Data Analyst - Associate

Company: JPMorganChase

Location: New York, NY

Posted Aug 15, 2025

As a Junior Quantitative Equity Data Analyst within our Quantitative Equity Research Team, you will collaborate with senior analysts to develop and maintain…

Director, Brand Strategy - Private Brands

Company: Macy’s

Location: New York, NY

Posted Aug 15, 2025

Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. Develop comprehensive brand strategies, including…

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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