Exceptional Customer Experience Jobs in New York City, NY

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Looking for Exceptional Customer Experience jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the New York City, NY area.

Sales Associate- NYC

Company: ATLANTIS MANAGEMENT GROUP LLC

Location: Brooklyn, NY

Posted Oct 06, 2025

Our valued team of Sales Associates are responsible for providing excellent customer service by greeting and communicating with customers, working the register,…

Sr. Consumer Loan Specialist - Sales Customer Service

Company: Republic Finance

Location: Missouri City, TX

Posted Oct 07, 2025

Valid driver's license, reliable transportation, and auto insurance. Answers incoming phone calls; checks branch’s voicemail. If so, please read on!

Housekeeper

Company: Neatlist.co

Location: New York, NY

Posted Oct 07, 2025

The ideal candidate will have a strong background in cleaning and hospitality, ensuring that our facilities maintain the highest standards of cleanliness and…

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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