Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Systems Analyst - CS Workforce Management

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Systems Analyst CS Workforce Management role supports and optimizes the global WFM platform, collaborating with cross-functional teams to ensure stability, accuracy, and continuous improvement. The role involves administering, maintaining, and optimizing the WFM platform, integrating third-party tools, validating data, and providing technical support. The successful candidate will have a strong understanding of WFM platform data structures, integrations, and reporting, along with excellent analytical, troubleshooting, and communication skills.

Software Engineer (L5) - Content & Business Products

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on content creation, production, and distribution, leveraging technology and innovation to deliver a wide variety of genres and languages to its global audience. Netflix's engineering teams work on scalable, high-performance systems to support content creation, member experiences, and business operations.

Security Software Engineer (L5) - Authentication Engineering

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is seeking a Security Software Engineer to help mature its enterprise authentication platform, tackle complex security challenges, and shape its security posture. The role offers high autonomy, strategic impact, and the opportunity to work with modern programming languages and cloud platforms.

Data Scientist 5 - Open Connect Experimentation

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Open Connect Data Science and Engineering team uses data to measure and improve Netflix's technical infrastructure. They are seeking a Data Scientist to help with foundational measurement problems in the Open Connect space, as traditional approaches like randomized AB tests are not always possible. The role involves partnering with cross-functional teams to design, analyze, and build reusable tooling for engineering partners.

Principal Product Manager - Games, Social Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company is focused on continuously improving its products and delivering new experiences to delight and entertain its growing membership. The Principal Product Manager for Games Social Platform is a senior cross-functional leader responsible for developing and executing the roadmap for bringing members together to play games via social experiences.

Software Engineer 5 - Ads Supply

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They offer a variety of content across genres and languages, with features like pause and resume. In November 2022, they launched an ads-supported tier to attract new members and advertisers. The Ads Platform Engineering team develops advertising systems, while the Ads Supply Engineering team focuses on expanding the advertising platform. They seek experienced engineers for ad serving, inventory sharing, and programmatic integrations.

Web Software Engineer 4 - Client API Foundations

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company offers a wide variety of TV series, films, and games across different genres and languages. Netflix's commerce engineering team is responsible for driving subscriber growth and increasing value from each member. The team collaborates with cross-functional teams on initiatives focused on acquisition, retention, plans, pricing, user identity, customer support, and more. They build and maintain foundational systems powering billing, payments processing, identity, and the consumer web application platform at Netflix.

Security Software Engineer (L5) - Cloud Infrastructure Security

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company operates its streaming service on Amazon Web Services and prioritizes cloud security. The Cloud Infrastructure Security (CIS) team designs and implements strategic cloud security controls and core building blocks for Netflix's AWS deployment. The company is seeking an experienced security software engineer to help scale cloud security for Netflix.

Senior Software Engineer (L5) - Open Connect Edge Accelerator

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix describes its global entertainment services and Open Connect CDN infrastructure, outlines a senior software engineer role with technical requirements, and details compensation and benefits. The text emphasizes company culture, diversity, and job opportunities.

Senior Product Designer - Games Access and Identity

Company: Netflix

Location: USA

Posted Nov 17, 2025

This job description highlights Netflix's opportunity to shape the future of Netflix Games, emphasizing strategic design challenges, collaborative culture, and growth potential. The role focuses on access experiences, identity frameworks, and cross-functional collaboration while celebrating diversity and inclusion.

Software Engineer L5 - Offline Inference, Machine Learning Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix promotes its leading entertainment services and seeks a Software Engineer L5 to join their Offline Inference team, emphasizing scalable ML infrastructure and competitive benefits.

Engineering Manager - Live Discovery

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix, a leading entertainment service with 300M+ members, excels in live content and seeks engineering leaders to enhance member experiences through innovation and scalability.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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