Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Marketplace Operations Manager

Company: Found

Location: USA

Posted Dec 26, 2024

The text describes Found, a weight care solution that combines modern medicine with behavior change, personalized coaching, and a supportive community. It aims to be a Center of Excellence for weight care, providing personalized weight loss programs and a team of providers. Found has served 250,000+ Americans and raised over $130MM from leading investors. The Marketplace Operations Manager role is introduced, focusing on data analysis, scalable processes, process improvements, supply network development, and provider recruitment.

Sr. Medical School Admissions Consultant

Company: Inspira Education

Location: USA

Posted Dec 26, 2024

Inspira Education Group is a fast-growing edtech startup with a mission to democratize access to high-quality coaching. They offer software and services to disrupt traditional application processes, providing equal opportunities for candidates from diverse backgrounds. The company is backed by leading venture capital firms and is seeking a Sr Medical School Admissions Consultant with extensive knowledge of the medical school admissions process.

Data Governance Analyst

Company: PointClickCare

Location: USA

Posted Dec 25, 2024

PointClickCare is a leading North American healthcare technology platform that has been focused on realizing its vision to help create a world in which providers and plans can confidently deliver frictionless care. The company has grown exponentially with over 2200 employees working to impact millions across North America. They are recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada's Most Admired Corporate Cultures. They offer a wealth of opportunities and a vibrant culture that empowers their employees.

Engineering Lead

Company: Marigold Health

Location: USA

Posted Dec 26, 2024

Marigold Health is looking for an experienced Engineering Leader to oversee their team and codebase as they scale their Version 30 of their product offering, which provides a combination of coaching and 247 anonymous chat support groups accessed over phone, SMS, and app/web. The role involves improving technology responsiveness, quality, scalability, and reliability, leading security for the platform, contributing technical product vision, writing software, identifying product improvements, and working with a distributed software engineering team. The team will be based largely outside the US, and the leader will be expected to work synchronously with them during set times. The leader will also be expected to provide highly technical guidance, lead and motivate other engineers, and meet delivery goals. The role requires experience in software engineering, healthcare technology, and a preferred experience with HIPAA, NIST, and other healthcare regulations. The leader will also need to establish security standards, identify project risks, optimize engineering workflows, ensure product reliability, and manage project timelines and budgets.

Backend Engineer

Company: Future

Location: USA

Posted Dec 25, 2024

Future is a platform that offers personal training services with a focus on real expertise, human connection, and affordability. The backend engineers at Future work on various services, maintain and optimize existing systems, collaborate with other teams, and stay updated with the latest technologies. The company offers competitive compensation, benefits, and a flexible work environment.

Integrations Engineer

Company: Keyo

Location: USA

Posted Dec 25, 2024

The job description is seeking an Integrations Engineer to support QAQC efforts, develop documentation, and ensure smooth product integration and operations. The ideal candidate is technically skilled, detail-oriented, and collaborative. Key responsibilities include developing integration documentation, proving of concept integrations, assisting with testing, and participating in code reviews. The company, Keyo, is building a company that reflects the world in which we want to live, with a focus on biometric authentication. They are a remote-first company with a diverse global team.

DevSecOps Engineer

Company: Kaseya

Location: USA

Posted Dec 25, 2024

Kaseya is a leading provider of IT infrastructure and security management solutions for MSPs and internal IT organizations. They have achieved sustained strong double-digit growth and are backed by Insight Venture Partners. The company was founded in 2000 and serves customers in over 20 countries with over 15 million endpoints. They are looking for a Lead DevSecOps Engineer to join their exceptional team and improve the security posture of Kaseya.

Director, North American Marketing

Company: Contentstack

Location: USA

Posted Dec 25, 2024

Contentstack is seeking a strategic resultsdriven Director of North America Marketing to lead regional marketing initiatives and sales development efforts. The role is remote and offers the opportunity to collaborate with global teams and make a significant impact on the company's growth. The successful candidate will develop and execute the North America marketing strategy, oversee sales development, lead integrated campaigns, and work crossfunctionally with global marketing, product marketing, partner marketing, and customer success teams.

Sr. Legal Counsel, Corporate

Company: Vercel

Location: USA

Posted Dec 25, 2024

Vercel's Frontend Cloud offers a developer experience and infrastructure for building scalable, secure, and personalized web applications. The company, which serves customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier, is seeking a corporate attorney to drive its public company readiness efforts, lead M&A deals, and assist with various other business areas. The role requires 8+ years of experience in a law firm or in-house setting, with a focus on SEC reporting and M&A transactions. The company offers a great compensation package, stock options, healthcare, learning and growth opportunities, flexible time off, and remote work options.

Senior Instructional Designer, Training Design & Delivery

Company: Blink Health

Location: USA

Posted Dec 25, 2024

Blink Health is a fast-growing healthcare technology company that aims to make prescriptions accessible and affordable. Their two primary products, BlinkRx and Quick Save, remove traditional barriers in the prescription supply chain, leading to better access to medications and improved health outcomes for patients. The company's Patient Services team provides frontline support and manages the operations of customer service and pharmacy teams, ensuring efficient and customer-focused services.

Strategic Accounts Lead

Company: Sobi

Location: USA

Posted Dec 25, 2024

Sobi is seeking a highly experienced and passionate leader to oversee their Directors of Strategic Account (DSA) Team for half of the US market within the Immunology Franchise. The role involves building and managing a high-performing team, establishing relationships with key accounts, and driving top-down access, customer retention, and revenue growth. The ideal candidate should embody Sobi's core values and foster a culture of ownership, accountability, teamwork, and engagement.

Contract Senior Website Visual Designer (UX/UI)

Company: Kanopi

Location: USA

Posted Dec 25, 2024

Kanopi Studios is a Design Development and Support Agency seeking a Senior Website Visual Designer UXUI to join their Creative Services team. The role offers remote work, competitive compensation, and the opportunity to work with a diverse and skilled team. Candidates should have a strong portfolio, 5+ years of professional experience, and familiarity with design and communications tools.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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