Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Senior Systems Software Engineer - Firmware Engineering

Company: Spot AI

Location: USA

Posted Dec 21, 2024

Spot AI is a fast-growing video AI company with a mission to transform standard cameras into powerful AI tools for safety, security, and operations. They have processed over 1 billion hours of video and are challenging the $30 billion video surveillance market with a plug-and-play camera-agnostic solution. The company has attracted almost $100 million in investment from top venture firms and is looking for like-minded builders with a high-performance mindset.

Football Writer

Company: The Athletic Media Company

Location: USA

Posted Dec 21, 2024

The Athletic is seeking a freelance football data writer with at least 4+ years of experience in sports journalism to support its expanding betting vertical. The role involves writing, editing, and publishing preview and explainer articles, integrating betting odds, analyzing matches, and collaborating with senior editors. Ideal candidate should have an expert knowledge of football, a journalism degree, and be flexible and collaborative.

Creative Director

Company: OpenSea

Location: USA

Posted Dec 21, 2024

OpenSea is seeking a Creative Director to lead the evolution of its brand identity and creative campaigns. The role involves setting the creative vision for the company, developing and executing multichannel creative campaigns, and collaborating with various teams to create a unified and dynamic brand experience.

DevSecOps Engineer

Company: Oddball

Location: USA

Posted Dec 21, 2024

Oddball is seeking a DevSecOps Engineer to work on a pivotal Federal program that positively impacts millions of Americans daily. The ideal candidate should have experience with AWS CloudWatch Logs, AWS S3, and Agile software development. They must be a US citizen, able to work domestically, and attain a low-level security clearance. Oddball is an Equal Opportunity Employer and offers competitive compensation.

Video Editor

Company: Truv

Location: USA

Posted Dec 21, 2024

Truv empowers financial firms to underwrite with confidence by providing a frictionless and secure infrastructure that connects financial institutions and background screeners to 45+ payroll providers. The company believes in faster turnarounds and greater financial opportunities for both B2B and B2C audiences. They are looking for a skilled video editor to transform their video marketing with polished case studies, product showcase videos, training materials, and social media content.

Strategic Account Executive, Public Sector - DoD

Company: GitLab

Location: USA

Posted Dec 21, 2024

The role involves acting as a primary point of contact for GitLab's prospects and customers within the DoD, providing account leadership, and conducting sales activities. The ideal candidate has minimum 5+ years of experience selling into the DoD, strong major account management skills, and a desire to see customers benefit from their investment. The team aims to support government agencies in their digital transformation journey by delivering secure software faster and empowering collaboration.

Lead Frontend Engineer

Company: dscout

Location: USA

Posted Dec 21, 2024

Dscout is a fast-growing Series C-funded company seeking a Frontend Lead Software Engineer to build great software with them. They value technical quality, have a collaborative and agile environment, and work on a fast-paced project. The role involves leading the team's growth and the evolution of their tech. They use Apollo Client, TypeScript, and a design system for frontend development. The company also has a builder and analysis interfaces for researchers to manage and view data.

Customer Experience Operations Manager

Company: DNSfilter

Location: USA

Posted Dec 21, 2024

DNSFilter is seeking a Customer Experience CX Operations Manager to optimize and enhance the customer experience as part of their broader Revenue Operations initiative. The role is full-time and remote, open to candidates in the US and Canada. The CX Operations Manager will be responsible for process optimization, technology and tools management, data and insights, customer journey mapping, cross-functional collaboration, CX operations strategy, customer feedback and improvement, training and enablement, and experience with AI-driven tools.

Senior Social Media Manager

Company: Paired

Location: USA

Posted Dec 21, 2024

The text is about a role for a Senior Social Media Manager at Paired, a mobile app focused on helping couples improve their relationships. The role involves growing the Paired community, expanding brand awareness, and managing social media channels. The ideal candidate should have creative sparkle, a clear POV on what makes shareable and engaging content, and be able to collaborate with the creative team and in-house relationship expert.

Staff Product Manager - Reddit Profiles

Company: Reddit

Location: USA

Posted Dec 21, 2024

The Reddit Pro team is a hub connecting consumers and power users on Reddit, with a mission to help brands, organizations, and power contributors thrive on Reddit. As the Staff Product Manager, you will lead the development of a holistic strategy for Reddit Profiles, focusing on self-expression, storytelling, and reputation building. The role requires setting a bold vision, driving execution, and collaborating across various teams. Key responsibilities include defining a vision for Reddit Profiles, developing tools for customization, collaborating with businesses, leveraging data science insights, and prioritizing user safety and privacy.

Enterprise Product Manager

Company: Upwork

Location: USA

Posted Dec 21, 2024

Upwork is seeking a Product Manager to join their Enterprise product team. The role involves working with top global companies in a dynamic and expanding field, addressing complex challenges as Upwork explores new ways of working with Enterprise companies. The ideal candidate has 4+ years of product management experience in a fast-paced environment, ideally in the HRTech space, and experience with products that are consumption-driven not just SaaS.

HRIS Analyst - People Technology

Company: Restaurant365

Location: USA

Posted Dec 21, 2024

Restaurant365 is a SaaS company looking for an HRIS Analyst with Workday expertise to optimize and manage HR applications. The ideal candidate is a collaborative team player with a strong understanding of Workday configuration and a passion for solving complex challenges. The role involves developing and optimizing Workday analytics dashboards, managing compensation cycles, collaborating with HR teams, and serving as a Workday SME.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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