Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

SEM Marketing Lead Experiences & Services

Company: Airbnb

Location: USA

Posted Dec 18, 2024

The Growth Marketing team at Airbnb is seeking a Growth Marketing Lead Pilots to identify new channels and avenues for business growth, with a focus on global expansion and new products and services. The role involves end-to-end execution of SEM growth initiatives, collaboration with key stakeholders, and presentation of demand-driving product and marketing initiatives. The ideal candidate has 10+ years of relevant SEM experience and a strong understanding of SEM marketing tech stack, data pipelines, tracking, testing, analytics, and financial metrics.

Solutions Marketing Director

Company: Clari

Location: USA

Posted Dec 18, 2024

Clari is a revenue platform that provides forecasting accuracy and visibility from the sales rep to the board room. It helps companies like Okta, Adobe, Workday, and Zoom drive revenue accuracy and precision. The team is focused on customer-first marketing, positioning, and gotomarket strategy. The role is a fully remote opportunity with responsibilities including developing and launching key Clari solutions, owning the Revenue Platform narrative, and driving new product introductions.

Construction Coordinator

Company: Roofstock

Location: USA

Posted Dec 18, 2024

The text describes a job opportunity for a Construction Coordinator at Roofstock, a leading end-to-end investment platform for single-family rental homes. The role involves managing construction and renovation projects, coordinating with internal and external stakeholders, and ensuring project timelines are met. The company offers competitive benefits and is committed to equal employment opportunities.

Team Lead - Community

Company: HubSpot

Location: USA

Posted Dec 18, 2024

HubSpot is seeking a dynamic and highly organized Team Lead for their Community team. The role involves managing and scaling the team, driving efficiencies, supporting projects and programs, and being a supportive and organized team leader. The ideal candidate should be a compassionate yet firm leader who excels at providing timely, actionable feedback and fostering a supportive and organized team environment.

Principal Software Engineer - Payroll Engineering (Java)

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. They value empowering team members, producing top results, and elevating skills. The Principal Software Engineer role involves analyzing, designing, developing, and testing software applications. The candidate should be an expert in Java, SQL databases, enterprise software, cloud computing, and Agile development. The position offers a salary range of $132,000 - $198,000 with comprehensive medical benefits, 401k, equity options, unlimited PTO, and wellness initiatives.

Senior Backend Engineer

Company: Superhuman

Location: USA

Posted Dec 18, 2024

Superhuman is a company building the future of email communication and productivity. They are looking for a Senior Backend Engineer in the AI Pod to build and improve the architecture supporting their AI features. The role requires experience in backend development, expertise in Go, Typescript, or Python, and deep knowledge in architecting for performance and scale. The company offers competitive compensation, benefits, and time off.

Media Lead

Company: Airbnb

Location: USA

Posted Dec 18, 2024

The role involves managing regional relationships with global media agencies, working with cross-functional teams to ensure cohesive media strategies, and collaborating with various Airbnb teams to execute global campaigns. The successful candidate will have 12+ years of experience in digital advertising or media agencies, leading plan development, and a deep understanding of media channels and market trends.

Enterprise Business Development Representative

Company: One Model

Location: USA

Posted Dec 18, 2024

One Models is seeking a dynamic and ambitious Enterprise Business Development Representative (BDR) to support their continuous growth in the North American market. The BDR will be responsible for generating new business opportunities, navigating the sales cycle, and building relationships with large enterprises and rapidly growing companies. The ideal candidate should have an entrepreneurial mindset, strong technical proficiency, and enjoy building relationships. The role requires outbound sales, cold calling, cold emailing, and social selling. The successful candidate will work with the Director of Business Development to win more deals and provide weekly updates to Sales Leadership and Account Executives.

Platform Product Manager - FinTech

Company: Airbnb

Location: USA

Posted Dec 18, 2024

The Finance Technology team at Airbnb manages a complex and innovative ecosystem of products and applications, responsible for driving key outcomes for all stakeholders. They focus on ensuring taxes are handled correctly, managing cash, reconciliation, hedging, treasury, and providing critical data and metrics. They also offer top-to-bottom insurance protection for guests and hosts, and enterprise applications to employees. The team is constantly evolving and working on new initiatives, including developing a global taxpayer information product and a robust invoicing platform.

Product Counsel

Company: Stripe

Location: USA

Posted Dec 18, 2024

Stripe is a financial infrastructure platform for businesses, helping millions of companies accept payments, grow their revenue, and accelerate new business opportunities. The company's mission is to increase the GDP of the internet, and they are looking for a product lawyer to join their team. The ideal candidate should be passionate about Stripe's mission, a team player, and have experience in commercial contracting, product counseling, payments, financial services, and financial regulations.

Senior Product Manager - Prospecting

Company: HubSpot

Location: USA

Posted Dec 18, 2024

The text describes a Senior Product Manager role at HubSpot for their AI Prospecting Agent product. The role involves defining the vision and strategy for next-generation prospecting tools, collaborating with cross-functional teams, and driving alignment and motivation across the company. The ideal candidate should have experience launching products successfully, a multidisciplinary approach to thinking, and the ability to articulate product vision to various audiences.

Staff Software Engineer - Trust Platform

Company: Airbnb

Location: USA

Posted Dec 18, 2024

The Trust team at Airbnb is responsible for protecting the community and platform from fraud, ensuring high standards for hosts, guests, and experiences. They work closely with fraud defense teams to tackle evolving attack vectors and build platform features for friction, rules, and enforcement tools. The role is for a senior engineer to design, implement, and operate resilient and scalable distributed systems, build platform capabilities, and provide critical input in the team's roadmap and technical direction.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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