Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Strategic Alliances Manager

Company: Emburse

Location: USA

Posted Dec 16, 2024

Emburse is a company that aims to improve users' lives and businesses by automating manual tasks and providing a simple and amazing experience for corporate expenses and invoices management. They have over 18,000 customers and 12 million users globally, working with strategic alliances to drive distribution and deliver value. The company values collaboration, problem-solving, and a positive attitude.

Data Analyst

Company: QuinStreet

Location: USA

Posted Dec 16, 2024

This role involves becoming an expert in digital marketing campaign optimization, analyzing data, managing investigations, and communicating insights to improve business. Requirements include 3+ years of analytical experience, strong analytical skills, and experience with SQL, R/Python, Tableau, and automation in enterprise settings. The expected salary range is $80000-$130000 annually, with potential for performance bonuses, commission, and equity.

Business Development Manager

Company: LI.FI

Location: USA

Posted Dec 16, 2024

LIFI is simplifying multichain DeFi for traditional financial institutions, fintechs, and service providers by offering a unified API to access all onchain liquidity across major blockchains for best price, samechain, and crosschain swaps. They are looking for a passionate Business Development Manager to build a B2B sales pipeline and drive top-level volume and revenue growth. The role requires being located in the US, preferably East Coast, and having at least 35 years of relevant BD/sales experience in the crypto/DeFi related businesses.

iOS Engineer

Company: Branch

Location: USA

Posted Dec 16, 2024

Branch is a fintech company that aims to empower workers with financial freedom by helping companies accelerate payments and providing accessible financial services. They are committed to building inclusive, transparent, and frictionless financial products. The company values diversity, innovation, and winning together. They are looking for an iOS Engineer to improve the experience of their expanding mobile customer base.

Security Operations Analyst

Company: Gusto, Inc.

Location: USA

Posted Dec 16, 2024

The Security Operations team at Gusto is seeking an experienced Security Analyst to join them in advancing their security operations and vulnerability management initiatives. The role involves driving the Vulnerability Management Program, collaborating with multiple areas of the company, and performing real-time monitoring, incident response, and post-incident analysis. The ideal candidate should have experience with security tools, cloud environments, and a proactive approach to incident response.

Talent Acquisition Specialist

Company: ProArch

Location: USA

Posted Dec 16, 2024

The text is a job description for a Talent Acquisition Specialist position at ProArch. The role involves managing the recruitment process, collaborating with hiring managers, developing sourcing strategies, conducting interviews, and building relationships with candidates. The ideal candidate should have 7+ years of experience in talent acquisition, a Bachelor's degree, and strong knowledge of US recruitment strategies. The company is a consulting and engineering partner helping companies with digital transformations in the Cloud.

Customer Support Specialist

Company: Heartflowinc

Location: USA

Posted Dec 16, 2024

HeartFlow Inc is a medical technology company advancing the diagnosis and management of coronary artery disease, the leading cause of death worldwide. They offer the HeartFlow FFRCT Analysis product, a noninvasive cardiac test supported by the ACCAHA Chest Pain Guidelines, which provides a color-coded 3D model of a patient's coronary arteries. HeartFlow is a VC-backed company with international recognition, cleared for use in multiple countries, and serving over 350,000 patients worldwide. The Customer Support Specialist role is a full-time position responsible for delivering world-class customer service for HeartFlow's web-based medical software products.

Member of Technical Staff - Dataset Engineering

Company: Runway

Location: USA

Posted Dec 16, 2024

The role of a Dataset Engineer at Runway is to curate, build, and optimize datasets for model training. The ideal candidate should have strong machine learning skills, extensive experience with large-scale datasets, and an understanding of creativity tools. The role involves developing and maintaining large-scale multimodal datasets, optimizing models for data preprocessing tasks, and working with a world-class research team to push the boundaries of content creation.

Senior Product Manager

Company: QuinStreet

Location: USA

Posted Dec 16, 2024

The job description is for a Senior Product Manager position in Foster City CA or remotely. The role involves leading product strategy development, enhancing customer engagement, managing digital product roadmap, and collaborating with cross-functional teams. The required experience is 5+ years in product management, with a bachelor's degree in business or related fields. The expected salary range is $105,000 - $130,000 annually.

Staff Customer Success Manager

Company: Runway

Location: USA

Posted Dec 16, 2024

The role of a Staff Customer Success Expert at Runway involves serving as the primary point of contact for customer portfolio management, collaborating with cross-functional teams to ensure optimal customer experience, and fostering long-term partnerships. The ideal candidate should have an agile and dynamic mentality, be comfortable with change, and willing to go above and beyond to ensure a job is done optimally.

Learning Designer

Company: PresenceLearning

Location: USA

Posted Dec 16, 2024

Presence is a leading teletherapy provider offering award-winning technology to connect speech-language pathologists, occupational therapists, and behavior and mental health specialists to schools and organizations. They are a remote-first workforce with a focus on schedule coordination, schedule coordination, and schedule coordination. The role of the Learning Designer is to collaborate with SMEs, use instructional design principles, and ensure content meets quality standards. They will also support live events, manage the LMS, assess learning experiences, and collaborate with other departments.

Technical Support Associate - HVAC/R

Company: Budderfly

Location: USA

Posted Dec 16, 2024

Budderfly is a fast-growing private equity-backed energy management outsourcing company committed to reducing global carbon emissions for small to medium-sized enterprises. They are seeking a Technical Support Associate for their HVACR role, requiring customer focus, technical troubleshooting skills, and experience with HVAC, refrigeration, and electrical systems. The company offers career advancement, competitive pay, and a full benefits package. They are committed to equal employment opportunities and welcome applicants with disabilities.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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