Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Sr. Staff Product Manager - Demand Sources

Company: Pinterest

Location: USA

Posted Dec 13, 2024

The Ads Quality team is responsible for integrating third-party demand onto the Pinterest platform, developing the roadmap for ML and infrastructure investments, and partnering with business development and various teams to deliver a seamless end-to-end integration of new demand sources. They are looking for a candidate with 5+ years of experience in digital advertising, strong product definition and execution skills, and a deep understanding of business metrics and tradeoffs in online marketplaces.

Trust & Safety Operations Lead

Company: Eventbrite, Inc.

Location: USA

Posted Dec 13, 2024

The text describes the Operations Excellence team within Eventbrite, their role in building a team obsessed with creating the best experience for creators and attendees, and the Trust and Safety Operations Lead's role in maintaining platform integrity and ensuring operational excellence. The team focuses on trust, security, and support, and the lead is responsible for resolving complex trust and safety issues, driving proactive measures to prevent platform abuse, and leading the integration of new products into operational workflows.

Senior Solutions Engineer - Corporate (MMK)

Company: Webflow

Location: USA

Posted Dec 13, 2024

Webflow is seeking a Senior Solutions Engineer to inspire corporate and mid-market customers by helping them understand the art of what's possible with the Webflow platform. The role involves uncovering customer business and technical priorities, influencing product direction, and championing the customer voice. The cash compensation range for this role depends on the cost of labor in the geographic area, with figures ranging from $153,000 to $220,000 in USD for workers in the United States (Zone A and B) and $174,000 to $220,000 in CAD for workers in Ontario and British Columbia, Canada. Benefits include equity, company bonus, sales commissions, retirement plans, health benefits, and wellness stipends. The role requires 3+ years of SaaS technical presales experience, a consultative approach, experience with solution and value selling, and excellent coaching, writing, and presentation skills.

Project Finance Analyst - Battery Storage

Company: Plus Power

Location: USA

Posted Dec 13, 2024

Plus Power is a leading energy storage market player with a significant portfolio across multiple US states and Canadian provinces. They are focused on solving hard climate problems profitably and are growing rapidly. They are looking to hire an Analyst to join their Project Finance team to support various aspects of project finance transactions for their battery storage portfolio.

Staff Software Engineer - ML

Company: Eventbrite, Inc.

Location: USA

Posted Dec 13, 2024

Eventbrite is seeking a Staff Software Engineer ML to build relevance models, machine learning search ranking, personalization recommendations, and the platforms infrastructure for a better discovery experience. The role involves collaborating with product, data science, and other technical leaders to enhance consumers' experience on Eventbrite.

Platform Product Manager - Trust & Safety

Company: Airbnb

Location: USA

Posted Dec 13, 2024

Airbnb's Trust and Safety team is responsible for building cutting-edge machine learning models to detect risk, defend against risky actors, and maintain a safe and trusted community. The role involves creating vision and strategy for Trust and Safety products, leading cross-functional teams, and communicating concisely to influence outcomes. The team is focused on fraud, safety, and other areas to reduce incidents and defend against threats.

Salesforce Solution Architect

Company: Litify

Location: USA

Posted Dec 13, 2024

Litify is a revolutionary legal technology platform that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations. With offices in New York and New Orleans, Litify is at the heart of legal innovation and is recognized as one of Inc 5000 and Deloitte Technology Fast 500s fastest-growing private companies in America. They are seeking a Solution Architect to join their growing Professional Services organization and help with the end-to-end implementation of their SaaS platform built on Salesforce.com for new customers.

Account Manager

Company: Myriad360

Location: USA

Posted Dec 13, 2024

The text describes a role as an Account Manager for Myriad360, a company that values empathy, problem-solving, and continuous improvement. The role involves managing customer quoting and ordering, building relationships with clients, and contributing to the company's mission of challenging and enabling employees to achieve great things.

Senior Growth Marketing Operations Manager

Company: Airbnb

Location: USA

Posted Dec 13, 2024

The Marketing Operations team plays a critical role in driving the company's topline growth by executing user-facing campaigns across various channels. The team works closely with partners to deliver impactful, world-class campaigns. The role involves overseeing the end-to-end execution of marketing campaigns, managing workflows, upholding data accuracy, and facilitating seamless collaboration across teams and systems. Success is defined by the delivery of impactful campaigns that boost engagement, increase bookings, and enhance operational efficiency and scalability.

Sr. Counsel - Securities and Governance

Company: Pinterest

Location: USA

Posted Dec 13, 2024

This job posting is for a Senior Legal Counsel position at a growing company, Pinterest. The role involves providing legal advice, managing SEC filings, advising on corporate governance, and supporting the Board of Directors. The ideal candidate has 10+ years of corporate law experience, strong knowledge of SEC regulations, and a positive business-focused attitude.

Director, Sales Operations

Company: Hitachivantaracorporation

Location: USA

Posted Dec 13, 2024

The text highlights the importance of data in driving business results and the role of a Strategic Sales Operations Partner in achieving market share, revenue, and margin goals. The position requires a blend of technical and business skills, experience in sales operations and strategy, and the ability to manage multiple projects and priorities. The expected base salary range is $130K-$150K.

Principal Finance Analyst, Corporate Finance

Company: MeridianLink

Location: USA

Posted Dec 13, 2024

The Corporate Finance team is seeking a finance professional to provide financial and strategic insights to drive decision making and support all Corporate Finance processes. This is an excellent opportunity to join a dynamic organization in an impactful role with frequent interaction with leaders across the business. The ideal candidate will have proven experience in financial analysis, business planning, and reporting. The role is 100% remote and highly visible. Responsibilities include preparing and managing monthly Corporate reporting and forecasting processes, analyzing drivers of financial performance, and providing strategic partnerships to key stakeholders. The successful candidate will possess a strong understanding of financial statements, business judgment, and a collaborative working style.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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