Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Head of Games - Outreach

Company: Kickstarter PBC

Location: USA

Posted Dec 03, 2024

Kickstarter is seeking an experienced Head of Games Outreach to lead their Games team. The role involves managing a team, developing strategies for retaining and acquiring creators, and representing Kickstarter at industry events.

Gainsight Administrator & CX Ops Analyst

Company: Cribl

Location: USA

Posted Dec 03, 2024

The job posting is for a Gainsight Administrator and CX Ops Analyst to drive customer success strategies and operationalize the Cribls customer success platform. The role requires experience in operations, data analysis, and project management, as well as excellent communication and presentation skills.

Manager, Engineering - Core Services, Infrastructure

Company: Airbnb

Location: USA

Posted Dec 03, 2024

The text describes the infrastructure team at Airbnb, highlighting their work on globalization services, language models, and AI-powered localization. The team values human connections and customer-centricity, and is responsible for shaping the vision and technical strategy for the company's cloud-native strategy.

Sr. Manager - Paid Media

Company: Nutrafol

Location: USA

Posted Dec 03, 2024

The Sr Manager Paid Media contract will contribute to Nutrafols growth by driving channel strategy campaign management and optimization reporting and analysis across paid media channels. The role requires a data-driven, acquisition-centric, and creative individual to develop and execute strategies that increase new customer acquisition and optimize campaign performance.

Group Product Manager I - Activation

Company: Pinterest

Location: USA

Posted Dec 03, 2024

The Growth org is looking for a Group Product Manager for Activation to lead a team and drive the end-to-end experience for new and returning Pinterest users. The role requires 5+ years of product management experience, prior experience with user growth, and strong communication and relationship-building skills.

Payments Platform Manager

Company: Airbnb

Location: USA

Posted Dec 03, 2024

The job posting is for a Payments Product Manager at Airbnb, responsible for building a world-class payments and commerce organization. The role involves driving payments funds and ledger vision and strategy, developing and executing a comprehensive multi-year roadmap, and collaborating with cross-functional teams.

Senior Financial Analyst - Product FP&A

Company: HubSpot

Location: USA

Posted Dec 03, 2024

HubSpot is looking for a Senior Financial Analyst to join their Product Financial Planning and Analysis team. The role involves providing central financial support to the Product Pillar, facilitating financial planning and reporting, and partnering with cross-functional teams to drive business growth and efficiency.

Senior Manager - Field Operations

Company: Airbnb

Location: USA

Posted Dec 03, 2024

The text describes a job opportunity at Airbnb, highlighting the company's commitment to innovation, community, and customer-centricity. The role involves leading a team of Market Managers across the US, Mexico, and Brazil, and requires expertise in global field operations, team management, and market growth strategies.

Bilingual French Customer Service Representative

Company: The Wonderful Company

Location: USA

Posted Dec 03, 2024

Teleflora is a company that provides flower delivery services. They are looking for bilingual French customer service representatives to work in their call center. The job requires strong communication skills, attention to detail, and the ability to work extended hours. Teleflora offers competitive benefits, opportunities for development, and a focus on wellness and health.

Senior Machine Learning Engineer

Company: Workiva

Location: USA

Posted Dec 03, 2024

The Senior Machine Learning Engineer is responsible for delivering innovative machine learning solutions across Workiva. The role involves designing systems, developing APIs, and mentoring team members. The job requires proficiency in Python, GO, Java, and experience with model deployment, data pipelines, and infrastructure.

Account Director

Company: BigCommerce

Location: USA

Posted Dec 03, 2024

BigCommerce is looking for an Account Director to join their growing sales team. The role involves driving sales revenue by acquiring new high-value enterprise clients and showcasing the power of the BigCommerce platform.

Sales Engineer

Company: Cribl

Location: USA

Posted Dec 03, 2024

The job posting is for a remote sales engineer role at Cribl, requiring experience in sales, engineering, and security. The role involves helping customers understand the value of Cribl, demoing the product, and supporting customers. The company offers a competitive salary, benefits package, and bonus opportunities.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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