Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Sr. Principal - Business Operations

Company: Kraken

Location: USA

Posted Nov 25, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Senior Backend Software Engineer - Platform Security

Company: Teleport

Location: USA

Posted Nov 25, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a platform for on-demand least privileged access to infrastructure based on cryptographic identity and zero trust. The company is trusted by the world's fastest-moving companies and has raised $110M in funding. Teleport is looking for people who are autonomous, security-minded, business-savvy, and professional to join their team.

CX Operations Analyst

Company: Futurhealth

Location: USA

Posted Nov 25, 2024

The CX Operations Analyst will play a pivotal role in supporting customer service operations teams. The individual will be responsible for managing quality analysis, driving self-service and automation initiatives, and tracking performance metrics.

CX Planning & Insights Manager

Company: Futurhealth

Location: USA

Posted Nov 25, 2024

The job posting is for a Customer Experience Planning and Insights Manager role, responsible for driving strategic planning and execution of customer experience initiatives. The role involves leading business forecasting efforts, analyzing data, and collaborating with cross-functional teams. The company offers a comprehensive total rewards package, health and dental insurance, and a fully remote work policy.

ML Engineer - AI Platform

Company: Figma

Location: USA

Posted Nov 25, 2024

Figma is looking for AI engineers to build data pipelines and collaborate with researchers and product engineers to improve AI features. The role involves building infrastructure for AI model development, improving datasets and evaluation metrics, and communicating across functions to drive solutions.

Member of Technical Staff - Machine Learning Trust & Safety

Company: Runway

Location: USA

Posted Nov 25, 2024

Runway is looking for a Machine Learning Engineer to build systems for trust and safety in their platform. The ideal candidate has strong engineering skills, experience with machine learning projects, and can work with sensitive content. The role involves developing systems to prevent abuse and improving guardrails in generative models and tools.

Senior Detection Engineer (2nd shift)

Company: Red Canary

Location: USA

Posted Nov 25, 2024

Red Canary is a cyber security company that protects organizations from cyber threats. They offer a range of services, including threat detection and response, and are committed to improving security outcomes for all.

Experienced Engineering Manager - Security

Company: Plaid

Location: USA

Posted Nov 25, 2024

Plaid is a company that aims to empower people to take control of their finances by building tools and experiences for developers to create their own products. They are looking for a dynamic engineering leader to support building secure products and infrastructure for the next phase of growth and innovation.

Digital Campaign Marketing Manager

Company: Rackspace

Location: USA

Posted Nov 25, 2024

The job posting is for a Digital Campaign Marketing Manager who will lead the planning and orchestration of multichannel marketing initiatives, especially digital marketing. The successful candidate will have experience designing impactful integrated marketing campaigns and will work across revenue segments, target markets, and industries to drive engagement and conversion.

Senior Lead - Business Operations

Company: Kraken

Location: USA

Posted Nov 25, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Senior Product Marketing Manager - AI

Company: HubSpot

Location: USA

Posted Nov 25, 2024

HubSpot is hiring a Senior Product Marketer to lead the marketing of their AI portfolio. The role involves driving product marketing, planning for product launches, and working with a cross-functional team to showcase the product's value and grow its user base.

Creative Strategist - NA Tech

Company: Reddit

Location: USA

Posted Nov 25, 2024

KarmaLab is a creative organization that helps brands understand how to effectively reach their goals on Reddit. They are looking for a Creative Strategist to join their team and build creative strategies, invent ad concepts, and campaign ideas that balance the needs of clients with the tastes of the audience.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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