Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Senior Researcher

Company: Apollo.io

Location: USA

Posted Nov 05, 2024

Apolloio is looking for a Senior Researcher to drive forward their customer-centric vision, conducting in-depth agile research, and developing user personas and journey maps. The role requires a creative thinker who can interpret data and drive meaningful impacts to the product and company strategy.

Researcher

Company: Apollo.io

Location: USA

Posted Nov 05, 2024

Apolloio is looking for a Researcher to play a key role in their product development process. The ideal candidate will have experience in mixed-methods research, be able to work independently, and have excellent communication skills.

Manager, Commercial Customer Success, General Contractors

Company: Procore Technologies

Location: USA

Posted Nov 05, 2024

Procore is looking for a Manager of Customer Success to lead a team and provide long-term value to customers. The role involves creating strategic plans, managing a team, and driving adoption of Procore's products.

Technical Operations Lead

Company: Winona

Location: USA

Posted Nov 05, 2024

Winona is a leading telemedicine company seeking a Technical Operations Lead to oversee call centers and provide technical support. The role requires strong technical background, excellent problem-solving skills, and effective communication. The company offers flexible hours, unlimited PTO, and a fun work environment.

IT Engineer II

Company: Jump

Location: USA

Posted Nov 04, 2024

Jump is a remote-first company that is seeking an IT Engineer to join their team. The company is committed to building an inclusive workplace and values diversity. The role involves managing IT support functions, developing expertise in DevOps, and troubleshooting technical issues.

Senior Product Analyst

Company: Recharge

Location: USA

Posted Nov 05, 2024

The company is looking for a Senior Product Analyst to work on AI-based analytic products and help merchants leverage insights to retain and grow their business. The role involves preparing data for modeling, driving hypotheses, and developing architecture for algorithms.

Sr. Engagement Manager

Company: Hakkoda

Location: USA

Posted Nov 05, 2024

Hakkoda is a modern data consultancy that empowers data-driven organizations to realize the full value of the Snowflake Data Cloud. They are looking for curious and creative individuals who want to be part of a fast-paced dynamic environment where everyone's input and efforts are valued.

Software Engineer - Site

Company: Vercel

Location: USA

Posted Nov 05, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. The company is looking for a growth engineer to join their team, who will collaborate with cross-functional teams to design and develop features that enhance the user experience.

Senior Business Operations Analyst

Company: Vivian

Location: USA

Posted Nov 05, 2024

Vivian Health is a remote-first company that is transforming the healthcare staffing landscape. They are looking for an Operations Analyst to support revenue growth and retention with their customers. The role involves managing data operations, developing reports, and conducting custom analysis to support business leadership needs.

Senior Software Engineer - Detection Engineering Team

Company: Magnet Forensics

Location: USA

Posted Nov 05, 2024

Magnet Forensics is a global leader in digital investigative software, serving over 4000 customers in 100 countries. They are looking for a talented engineer to join their team, focusing on building next-generation incident response products.

Enterprise Account Executive - Retail & CPG

Company: Databricks

Location: USA

Posted Nov 05, 2024

Databricks is looking for an Enterprise Account Executive to join the Retail and CPG team. The role involves building relationships with clients, driving value-based growth, and expanding the Databricks footprint into new business units and use cases.

Lead Product Manager

Company: Upwards

Location: USA

Posted Nov 05, 2024

Upwards is a fast-growing startup transforming childcare in the US, seeking a Lead Product Manager to develop and manage their enterprise product suite. The role involves close collaboration with clients, market analysis, and cross-functional leadership.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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