Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Project Manager

Company: Relocity

Location: USA

Posted Oct 07, 2024

Relocity is a company that is reimagining the global mobility experience. They are seeking a Technical Project Manager to oversee the delivery of new features and enhancements within their SaaS solutions. The role requires strong project management expertise, technical proficiency, and excellent communication skills.

Account Executive - Mid Market Agency Growth

Company: Sprout Social

Location: USA

Posted Oct 07, 2024

Sprout Social is looking for an Account Executive to join their Agency Sales team. The role involves prospecting, developing, and closing new business within the agency segment. The company offers a competitive salary, benefits, and opportunities for growth and development.

Senior Product Manager - User Economy (Awards, Premium, Paid Content)

Company: Reddit

Location: USA

Posted Oct 07, 2024

The job posting is for a Product Manager position in Reddit's User Economy team. The ideal candidate has experience in consumer products, social media, and direct-to-consumer monetization. The role involves leading the strategy and development of a user economy portfolio project, working closely with cross-functional teams, and driving product development with product design and engineering teams.

Director of Revenue Operations

Company: Flex

Location: USA

Posted Oct 07, 2024

Flex is building a finance super app for business owners, reimagining financial workflow and services. The company has grown revenue 25x+ and is on track to achieve profitability. The role is for a Director of Revenue Operations, building and managing processes and data across the customer buying journey.

Staff Test Engineer

Company: Mozilla

Location: USA

Posted Oct 07, 2024

The Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to making the internet better for people.

Senior Software Engineer - Services

Company: Mozilla

Location: USA

Posted Oct 07, 2024

Mozilla Corporation is a nonprofit technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox and Pocket, and are committed to building an internet that includes all people, regardless of demographic characteristics.

Senior Analyst - Sales Operations

Company: Grafana Labs

Location: USA

Posted Oct 07, 2024

Grafana is looking for a Director of Strategy and Planning to work with a cross-functional team to define growth strategies, provide insights to business performance, and set the standard for data-driven decision making. The role requires strong analytical skills, experience in strategy and operations consulting, and the ability to operate in an unstructured fast-paced environment.

Data Analyst

Company: Recidiviz

Location: USA

Posted Oct 07, 2024

Recidiviz is a company that aims to create safer and healthier communities by improving outcomes for people in the criminal justice system. They are hiring a Data Analyst to join their team, which collaborates across several teams to guide work that targets the drivers of incarceration. The role involves exploring datasets, contextualizing and communicating key findings, and collaborating with various teams to design and execute on targeted roadmaps.

Senior Product Manager - Ads Measurement & Brand Safety

Company: Reddit

Location: USA

Posted Oct 07, 2024

The job description is for a Senior Product Manager position in the Ads Measurement team at Reddit. The role involves leading cross-functional teams, developing cutting-edge solutions, and driving long-term revenue growth. The job requires a strong background in computer science, adtech, and product management, as well as excellent communication and problem-solving skills.

Sr. Privacy Program Manager

Company: Vonage

Location: USA

Posted Oct 07, 2024

The job posting is for a Senior Privacy Manager to lead Vonage's privacy efforts, ensuring compliance with privacy laws and regulations, developing policies and procedures, and identifying strategic opportunities.

Customer Success Manager - High Touch

Company: Apollo.io

Location: USA

Posted Oct 07, 2024

The job description is looking for a High Touch Customer Success Manager to manage a book of business with high potential for expansion and product adoption. The role requires proactive communication, customer education, and risk management, with a focus on driving incremental product line adoption and achieving adoption NRR and activity targets.

Manager, Product Data Science

Company: Thumbtack

Location: USA

Posted Oct 07, 2024

Thumbtack is a company that is building an app to help homeowners manage their homes. They are seeking a Manager Data Science to lead their data science team and help build out an effective product experience.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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