Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Director, Implementation

Company: Ontic

Location: USA

Posted Sep 26, 2024

Ontic is a software company that provides solutions for corporate and government security professionals. The company is looking for a seasoned leader to oversee client onboarding and deployment. The ideal candidate will have experience in managing implementation teams, developing scalable processes, and driving client success in a SaaS environment.

Software Support Consultant

Company: Neptune Software AS

Location: USA

Posted Sep 26, 2024

Neptune Software is looking for a Software Support Consultant to support customers and partners in their journey with the Neptune DX Platform. The role involves resolving technical issues, creating knowledge base articles, and staying updated on the current knowledge base.

Property Accountant

Company: Truehold

Location: USA

Posted Sep 26, 2024

The job description highlights the responsibilities of a residential real estate accountant, including reviewing income statements, analyzing accounts, and managing general ledger journal entries. The company, Truehold, is a leading provider of residential sale-leasebacks and offers a collaborative culture, competitive benefits, and flexible work arrangements.

Staff Technical Program Manager - Platform

Company: Invisible Technologies

Location: USA

Posted Sep 26, 2024

Invisible is a technology-enabled service company that provides solutions to complex business problems. They have experienced exponential growth and are looking for a Staff Technical Program Manager to lead complex programs and projects.

Learning & Development Manager

Company: Teleport

Location: USA

Posted Sep 26, 2024

Teleport is a company that helps companies stay secure while moving fast. They provide a platform for infrastructure access and identity-native access management. The company is trusted by the world's most innovative companies and has raised $110M in funding.

Customer Support Advocate

Company: brightwheel

Location: USA

Posted Sep 26, 2024

brightwheel is seeking a Customer Support Advocate to support their growing community of directors, teachers, and parents. The ideal candidate has experience in customer service, is passionate about educating customers about the brightwheel product, and can empathize with the daily experience of a teacher or parent.

Product Owner

Company: Parkar Digital

Location: USA

Posted Sep 26, 2024

The job posting is seeking a highly skilled Product Owner with expertise in eCommerce domain to manage the end-to-end product lifecycle and ensure successful execution of the eCommerce roadmap. The ideal candidate will have strong communication and stakeholder management skills.

Commercial Counsel

Company: Weights & Biases

Location: USA

Posted Sep 26, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a Commercial Counsel to support their growth and expansion. The role involves reviewing and negotiating commercial agreements, developing legal enablement materials, and implementing policies and processes to manage legal and business risk.

Manager - Enterprise Applications (Salesforce)

Company: GitLab

Location: USA

Posted Sep 26, 2024

The role of Manager of Enterprise Applications at GitLab involves leading a team of IT professionals to deliver high-value IT applications, leveraging skills and experience to meet corporate objectives, and driving strategic and tactical IT application ownership.

Insurance Product Designer

Company: Cover Genius

Location: USA

Posted Sep 26, 2024

Cover Genius is a Series E insurtech company that protects global customers of digital companies. They have a diverse team and offer flexible work arrangements, employee stock options, and social initiatives. The company is looking for an Insurance Product Designer to lead customer-centric product designs.

Platform Support & Training Lead

Company: EverService

Location: USA

Posted Sep 26, 2024

EverService Holdings LLC is a global provider of technology-enabled business solutions. The company is looking for a Support and Training Lead to oversee support-related activities and develop training and documentation processes.

Cloud Operations Engineer I

Company: Jamf

Location: USA

Posted Sep 26, 2024

Jamf is a company that values its employees, customers, and communities. They offer remote and hybrid work options, a 90% employee retention rate, and a commitment to creating an inclusive and supportive work environment. Jamf is a leader in Apple device management and has received numerous awards and recognition for its workplace culture.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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