Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Enterprise Applications Administrator (Zuora)

Company: GitLab

Location: USA

Posted Sep 26, 2024

The job posting is for an IT Enterprise Applications Administrator specializing in Zuora. The role involves implementing and maintaining enterprise applications, improving processes, and engaging with stakeholders. The company offers a remote work environment, flexible paid time off, and other benefits.

UX Writer

Company: Oddball

Location: USA

Posted Sep 26, 2024

Oddball is hiring a UX Writer to work on a pivotal Federal program that is making a positive impact on millions of Americans daily lives. The company values learning, growth, and making a big impact, and offers competitive compensation and benefits.

Character Artist

Company: Insomniac

Location: USA

Posted Sep 26, 2024

The job posting is for a Character Artist position at SIE, requiring 5+ years of experience. The role involves creating models, textures, and materials for characters and other key assets. The job offers a competitive base pay range, profit sharing, and a comprehensive benefits package.

Director - Observability Architect

Company: Grafana Labs

Location: USA

Posted Sep 26, 2024

The role is for a Director of Observability Architecture at Grafana Labs, responsible for leading a team to create an elite team that will redefine post-sales technical partnership in the industry. The team will work with customers to plot the path to observability maturity and provide direct implementation assistance.

Senior Marketing Data Analyst

Company: Quantum Metric

Location: USA

Posted Sep 26, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits and perks, including flexible work environments, professional development opportunities, and a collaborative culture.

Manager of Contract Management & Implementation

Company: Grow Therapy

Location: USA

Posted Sep 26, 2024

The job posting is looking for a Manager of Contract Management and Implementation to lead a team and improve contract management and execution. The responsibilities include leading a team, collaborating with other teams, and identifying areas for improvement. The job requires experience in reviewing and implementing requirements for healthcare payor contracts, being organized, and having a strong track record of juggling multiple initiatives.

Manager of Eligibility and Billing Operations

Company: Grow Therapy

Location: USA

Posted Sep 26, 2024

The job posting is looking for an Eligibility and Billing Operations Manager to optimize preservice eligibility and authorization workflows and maintain and improve claim setup to support effective collections throughout the lifecycle of a contract.

Senior Analyst, Customer Success

Company: J.D. Power

Location: USA

Posted Sep 26, 2024

The job posting is for a Senior Analyst position in the Data and Analytics Customer Success team at JD Power. The role involves supporting data analytics advisory engagements with automotive clients, analyzing market trends, and providing data-driven insights to improve client sales and pricing strategies.

Director of Business Development

Company: Earnedwealth

Location: USA

Posted Sep 26, 2024

Earned Wealth is a comprehensive taxsmart wealth building solution for doctors and their families. They are backed by leading growth equity and venture capital investors and are looking for a Director of Business Development to drive growth through partnerships and direct-to-physician efforts.

Engineering Manager - Distributed Caching

Company: Reddit

Location: USA

Posted Sep 26, 2024

The Caching Systems team is looking for an Engineering Manager to lead the team, which is expanding rapidly to meet business needs. The team is responsible for building and maintaining caching systems for Reddit, including Memcache and Redis fleets. The ideal candidate has experience in people management, backend infrastructure, and Storage systems, and is an advocate for the user.

Senior Machine Learning Engineer

Company: Pachama

Location: USA

Posted Sep 26, 2024

The job posting is for a remote role at Pachama, a company that uses AI and satellite data to empower companies to invest in nature. The role requires experience in building scalable distributed systems, working with ML models, and experience with geospatial data. The job involves contributing to a geospatial data warehouse, implementing preprocessing algorithms, and developing plans for cross-team initiatives.

Engineering Manager - Grafana Frontend

Company: Grafana Labs

Location: USA

Posted Sep 26, 2024

The company is looking for an Engineering Manager to lead the Grafana Sharing squad. The role involves managing a team of 4 engineers, creating a productive environment, and ensuring the product roadmap is defined and up-to-date.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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