Exceptional Customer Experience Jobs in Washington DC

101,435 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Washington DC area.

Program Planning and Control Analyst

Company:

Location: Washington, DC

Posted Feb 03, 2025

Sr UX/UI Designer (TS SCI Clearance)

Company:

Location: Washington, DC

Posted Feb 03, 2025

ALM Actuary

Company: MassMutual

Location: Washington DC

Posted Feb 03, 2025

MassMutual is seeking a passionate and experienced actuary to join their Annuity ALM & Hedging team. The role involves owning all components of ALM for retail income annuities and institutional business, including business relationships, production, and ad-hoc analysis. The individual will also assist in cross-company initiatives and maintain ALM processes. The ideal candidate will have a Fellow of the Society of Actuaries (FSA) or Chartered Financial Analyst (CFA) designation, 7+ years of experience in actuarial business functions and risks, investments, ALM, or hedging, and proficiency in programming languages and actuarial software products. The role offers opportunities for continuous learning, mentorship, and networking within the organization.

Banking Fraud Business Analyst

Company: Robinhood

Location: Washington, DC / Remote

Posted Feb 03, 2025

Help Desk Support Specialist

Company: Leidos

Location: Washington, DC

Posted Feb 03, 2025

Sr Solutions Architect-TS/SCI Required

Company:

Location: Washington, DC

Posted Feb 03, 2025

Information Security Consultant - Application Security Engineer

Company: MassMutual

Location: Washington DC

Posted Feb 03, 2025

MassMutual is seeking an experienced Application Security Engineer to join their dedicated team. The role involves driving security best practices, conducting in-depth security assessments, and collaborating with various teams to integrate security into the software development lifecycle. The ideal candidate should have a strong background in secure software development, knowledge of application security vulnerabilities, and experience with security tools. The company values collaboration, continuous learning, and innovation.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

Related Pages