Exceptional Customer Experience Jobs in Washington DC

101,459 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Washington DC area.

staffing agency travel prn

Travel Nurse RN - PCU - Progressive Care Unit - $2,014 per week

Company: TotalMed Staffing

Location: Puyallup, Washington

Posted Jan 25, 2025

View Details Apply on healthecareers.com

Chef Manager

Company: Aramark

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Application Support Engineer

Company: DTCC

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse
create and align technology vision lead complex crossfunctional initiatives manage multiple agile/waterfall squads

HR Technology Director

Company: MassMutual

Location: Washington DC

Posted Jan 25, 2025

The Director of HR Technology will create and align a technology vision with business strategy for HR, Employee Experience, and Digital Communications. They will lead complex initiatives, manage multiple agile/waterfall squads, and ensure cost-effectiveness and transparency. The role involves delivering projects on time and within budget, collaborating with other ETX leaders, and influencing technology strategy for growth. The ideal candidate will have a masters degree in computer science, experience with cloud platform migration, and expertise in change management, technology transformation, and innovative problem-solving.

View Details Apply on BuiltIn

Retail Banker I (40) East of the River

Company: TD Bank

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Food Service Manager

Company: Aramark

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse

Leasing Manager

Company: KETTLER

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Food Service Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Senior Systems Engineer

Company: Leidos

Location: Washington, DC

Posted Jan 24, 2025

View Details Apply on The Muse

Compliance and Ethics - Internal Investigator (Flexible - Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Associate General Counsel, Regulatory Enforcement

Company: Meta

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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