Exceptional Customer Experience Jobs in Washington DC

101,459 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Washington DC area.

Medical Billing

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Travel Nurse RN - Med Surg - $2,004 per week

Company: OneStaff Medical

Location: Washington, Iowa

Posted Jan 24, 2025

OneStaff Medical is recruiting a travel nurse RN for a Med Surg position in Washington, Iowa. The job is a 13-week contract, 36 hours per week, 12-hour night shifts. Medical-Surgical nurses provide care for adult patients with multiple diagnoses. OneStaff Medical offers comprehensive benefits including weekly pay, holiday pay, guaranteed hours, 401k retirement plan, pet insurance, housing options, sick pay, wellness programs, referral bonuses, and extensive medical, dental, and vision benefits.

Federal - Data Science Practitioner

Company: Accenture Federal Services

Location: Washington, DC

Posted Jan 24, 2025

Accenture Federal Services, located in McLean or Chantilly, VA, is seeking a professional with client facing experience in the Federal Government, big data analysis, and Python skills. The role involves managing, architecting, and analyzing big data to build data-driven insights and high-impact data models. The successful candidate will also create a value chain to address data acquisition and evaluation challenges, examine data from multiple sources, and contribute to assets offerings and thought leadership. Accenture Federal Services is committed to diversity, inclusion, and equal employment opportunities, and requires US citizenship for this role.

Insider Risk Detection Engineer - USDS - DC

Company: TikTok

Location: Washington, DC

Posted Jan 24, 2025

TikTok U.S. Data Security (USDS) is seeking a Security Engineer for their Insider Risk program. The role involves collaborating with analysts to enhance detection capabilities, providing analytical support to investigations, and maintaining systems for data analysis. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 5+ years of experience in Data Science, Digital Forensics, or similar, and proficiency in security analytics platforms like Splunk. TikTok values diversity and inclusion, and this role requires the ability to work with sensitive data, subject to national security screening.

Client Service Associate

Company: UBS

Location: Washington, DC

Posted Jan 24, 2025

UBS is seeking a Client Associate with 0-2 years of experience in client service within the finance sector. The role involves managing client information, educating clients on services, preparing reports, and planning marketing events. UBS, the world's largest wealth manager, offers flexible working arrangements and a purpose-led culture. The ideal candidate should be an excellent communicator, detail-oriented, and proficient in Microsoft Office Suite.

H&M Sales Advisor

Company: H&M

Location: Washington, DC

Posted Jan 24, 2025

As a Sales Advisor at H&M, you'll provide excellent customer service, guide customers through the store, promote products, and maintain a clean sales floor. You'll need fashion knowledge, sales experience, and a passion for customer service. H&M values diversity, offers competitive benefits, and encourages personal style with employee discounts. The role involves a dynamic environment, collaborative teamwork, and opportunities for growth.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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