Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: Chennai, IN

Posted Dec 17, 2025

This job description outlines a Process Analyst role at IBM Consulting, emphasizing collaboration with global clients, digital transformation using AI and cloud technologies, and career growth opportunities. Responsibilities include invoice processing, vendor management, and compliance with SLAs, requiring a bachelor's degree and 24+ years of Accounts Payable experience.

AI Developer - Experienced

Company: IBM

Location: Kochi, IN

Posted Dec 17, 2025

This job posting describes a role in Kochi India focused on AI and data engineering for digital transformation. Responsibilities include building AI agents, developing data pipelines, and collaborating globally. Required skills involve Python, SQL, and data pipeline experience. The position offers opportunities to impact business outcomes through innovative solutions.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

The text describes a career role at IBM Consulting emphasizing collaboration, innovation, and professional growth opportunities. It outlines responsibilities in Accounts Payable processes, required education, and skills needed for the position, highlighting supportive environments and technological advancements.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities for impactful work. Responsibilities include software development, stakeholder collaboration, and continuous learning, with requirements spanning Java, React, and database experience.

Package Consultant-SAP Ariba SLP

Company: IBM

Location: KARACHI, PK

Posted Dec 17, 2025

The text outlines job responsibilities related to customer needs analysis, solution design, and sales support. It details required education, technical expertise, and preferred skills such as business process development and quantitative analysis. The role emphasizes collaboration, client relationship building, and staying updated with procurement solutions.

iPO Category Manager

Company: IBM

Location: Guangzhou, CN

Posted Dec 17, 2025

This text describes a job role at IBM Finance & Operations, outlining responsibilities such as sourcing management, supplier negotiations, and strategic procurement. It lists required education and skills, emphasizing analytical abilities, communication, and bilingual proficiency.

Analyste technico-fonctionnel Banque H/F - IBM Client Innovation Center - Val de Fontenay

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in cloud and AI, and impactful projects. It highlights the company's ecosystem, technical expertise, and focus on professional growth, while outlining role responsibilities and required skills.

SAP BTL Lead

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

IBM Consulting offers career opportunities focused on client relationships, hybrid cloud, and AI innovation. The culture emphasizes growth, collaboration, and technical expertise in roles like Application Developer and Security Administrator.

Data Engineer - Data Platforms - Azure

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This job description outlines a Data Engineer role focused on building scalable data platforms on Microsoft Azure, designing ETL pipelines, and developing analytics solutions. The position requires expertise in Azure tools, SQL, Power BI, and data governance, with opportunities to collaborate across industries and deliver impactful cloud-native solutions.

Data Scientist-Advanced Analytics

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

IBM Consulting offers a career focused on AI and analytics, emphasizing innovation, client collaboration, and professional growth through advanced technologies and strategic partnerships.

Microsoft Dynamics 365 CE - Developer

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This role involves developing CRM solutions and collaborating with teams to enhance client projects, requiring expertise in Dynamics 365 and Power Platform.

External Relations Professional

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

IBM promotes a positive vision of technology shaping the world through innovation and collaboration. The text highlights corporate responsibility, digital transformation, and opportunities for impactful work in a supportive culture. Job roles emphasize strategic communications, media relations, and driving market leadership through creative storytelling and cross-functional teamwork.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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