Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Package Consultant-Oracle HCM Talent Management Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working with global clients to innovate hybrid cloud and AI solutions, requiring expertise in Oracle Cloud and HCM projects, with a focus on collaboration and technical excellence.

Z Infrastructure Solutions Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This internship offers an exciting opportunity to work with IBM Z technologies and gain experience in enterprise systems and cloud transformation. The role involves collaborating with mentors and clients to design innovative solutions, while also learning about hybrid cloud strategies and emerging technologies.

SAP S/4HANA Order to Cash(OTC) Lead

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a senior SAP S4HANA OTC Lead role at IBM Consulting, emphasizing collaboration with global clients, leadership in hybrid cloud and AI initiatives, and expertise in cross-functional integration. It highlights the importance of strategic partnerships, technical proficiency, and delivering scalable solutions for innovative enterprises.

Scientifique en modélisation thermomécanique et en science des matériaux appliquée à la microélectronique

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

IBM's Bromont facility offers high-tech manufacturing, emphasizing innovation and employee development. The role involves developing microelectronics, with benefits like competitive pay, flexible hours, and a safe work environment. Qualifications include a bachelor's degree and experience in materials science and FEA modeling.

Contact Center Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a role in IBM Consulting focused on digital transformation, customer service, and technical expertise. It emphasizes collaboration with industry leaders, innovative solutions, and professional growth opportunities within a supportive environment.

Package Consultant-SAP HANA Master Data Governance

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI initiatives, requiring expertise in SAP MDG implementations and data management. The position emphasizes collaboration, innovation, and technical skills in areas like data migration and master data governance.

SAP Business Data Cloud

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting focusing on hybrid cloud and AI initiatives, emphasizing collaboration with global clients, technical expertise in SAP technologies, and requirements for experience with data modeling and cloud adoption projects.

Senior Engineer - HashiCorp Core Data/Infragraph

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights opportunities to work on cloud-native solutions, collaborate with cross-functional teams, and contribute to innovative infrastructure systems. It emphasizes technical expertise, career growth, and impactful customer outcomes.

[AI Infrastructure/Platform Research] Research Tokyo Student Intern(TRL)

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

IBM Research is hiring interns to innovate compiler and runtime techniques for AI accelerators, focusing on high-performance, sustainable, and secure distributed AI infrastructure. The role involves research in areas like Kubernetes, OpenShift, and Confidential Computing, with a duration of 3-6 months at the IBM Hakozaki Office.

SAP ABAP Application Developer

Company: IBM

Location: Armonk, US

Posted Dec 09, 2025

This job posting describes a senior SAP ABAP Application Developer role requiring advanced technical expertise in SAP systems, workflow development, and integration technologies. The position involves complex development tasks, system optimization, and collaboration with middleware teams, with a salary range of $150,550 to $197,400 per year.

Pre-sales Engineer, Data Integration

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 09, 2025

This job description outlines a Presales Consultant role at IBM, focusing on technical sales, client relationships, and expertise in data integration and cloud technologies. It highlights the importance of technical skills, communication, and collaboration with partners and sales teams.

Software Developer Co-Op 2026 Austin

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This job posting outlines a Software Developer CoOp role with responsibilities including Agile development, UI design, and collaboration with teams. It lists required education, technical skills, and preferred experiences such as cloud platforms and automation tools.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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