Exceptional Customer Experience Jobs

1,761,976 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Business Development Representative

Company: HubSpot

Location: Remote

Posted Dec 08, 2025

This text describes a Business Development Representative role at HubSpot with responsibilities including prospecting, collaboration with Account Executives, and scheduling demos. It outlines requirements like sales experience and language skills, along with benefits such as hybrid work, training, career growth, and wellness programs.

Principal Product Manager AI/ML Initiatives

Company: eClinical Solutions

Location: Remote

Posted Dec 08, 2025

eClinical Solutions seeks a Principal Product Manager to lead AI-driven innovations in clinical trials. The role emphasizes strategic vision, cross-functional collaboration, and impactful AI solutions. The company highlights a culture of inclusivity and growth opportunities.

Principal Product Data Scientist

Company: Tripadvisor

Location: Remote

Posted Dec 08, 2025

This job posting highlights Viator's role as a leading travel experience marketplace, emphasizing opportunities to shape data science strategy, leverage AI technologies, and contribute to impactful product innovations. The position offers competitive compensation, flexible work arrangements, and a collaborative culture focused on customer-centric solutions.

Lead Software Engineer (Unity)

Company: Demiurge Studios

Location: USA

Posted Dec 08, 2025

Demiurge Studios seeks a lead software engineer with Unity and C++ experience to join their collaborative team. The role involves managing projects and mentoring, with benefits including flexible work, medical coverage, and a diverse workplace.

Sr. Software Engineer - Developer Impact (Full Stack)

Company: Zapier

Location: North America

Posted Dec 08, 2025

Zapier seeks a Senior Full Stack Engineer to enhance developer productivity through AI tools. The role involves building internal platforms, integrating AI into workflows, and collaborating with teams to improve processes.

Enterprise Account Executive

Company: Makersite GmbH

Location: USA

Posted Dec 08, 2025

This job posting highlights a role as an Enterprise Account Executive at Makersite, focusing on sustainable product development and digital collaboration. The position offers opportunities to work with large enterprises, contribute to innovative projects, and enjoy hybrid work flexibility with comprehensive benefits.

Engineering Manager - Web Experience

Company: Dropbox

Location: Remote

Posted Dec 08, 2025

This text describes a Development Manager role at Dropbox, focusing on leading web platform development, shaping architecture, and managing cross-functional teams. It outlines responsibilities like technical vision, scalability, and team leadership, along with requirements and preferred qualifications for the position.

Account Director - Life Sciences

Company: H1

Location: USA

Posted Dec 08, 2025

H1's mission is to provide equitable healthcare through data and AI, with a focus on innovation and customer partnerships. They offer competitive compensation and a supportive work environment.

Software Engineer - Applied AI

Company: DevRev

Location: Philippines

Posted Dec 08, 2025

This job description outlines a Forward Deployed Engineer role at DevRev, requiring expertise in AI integration, system development, and cross-functional collaboration. Responsibilities include building AI solutions, integrating platforms, and optimizing performance. The position demands technical skills in TypeScript, Python, and cloud deployment, along with experience in API integration and data analysis. Candidates must undergo background verification and demonstrate problem-solving abilities.

Senior Product Data Scientist

Company: Tripadvisor

Location: Remote

Posted Dec 08, 2025

Viator seeks a Senior Product Data Scientist to lead data science initiatives, enhance product features, and collaborate with cross-functional teams. The role offers competitive compensation, flexibility, and opportunities to innovate in travel tech.

Account Director - Life Sciences and Pharma

Company: H1

Location: USA

Posted Dec 08, 2025

H1's mission focuses on advancing healthcare equity through data and AI innovation, emphasizing trust in healthcare systems and impactful work in biotech. The job posting highlights strategic account management roles with opportunities for growth, collaboration, and competitive compensation.

Support Engineer

Company: Allium

Location: USA

Posted Dec 08, 2025

Allium simplifies blockchain data access by addressing industry challenges, offering scalable solutions for analysts and engineers. The company bridges blockchain and non-blockchain worlds, supported by notable customers and a mission inspired by Bloomberg and Google's data organization efforts.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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