Exceptional Customer Experience Jobs

1,762,548 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Associate Digital Analytics Specialist

Company: Typeform

Location: Spain

Posted Dec 06, 2025

The role is for an Associate Digital Analytics Specialist to join the Data Tracking team. The role involves contributing to tracking plans, maintaining data standards, translating business needs into tracking specifications, managing key tools, and facilitating integration with engineering teams. The ideal candidate has a foundation in digital data, familiarity with the tech stack, experience tracking impact, understanding of user journeys, and a collaborative mindset.

Talent Sourcer

Company: Kraken

Location: Canada,UK,Spain,Portugal,Ireland

Posted Dec 06, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global crypto adoption. They offer a remote work environment with a focus on security, education, and client support. The company is looking for a Sourcer to join their team on a 12-month contract to help increase crypto adoption.

Senior Product Manager, Dedicated

Company: GitLab

Location: EMEA,North America

Posted Dec 06, 2025

The Senior Product Manager role involves owning the strategy and roadmap for GitLab Dedicated Commercial, a single-tenant SaaS deployment for highly regulated customers. The role focuses on driving enterprise adoption, shaping pricing and packaging, and ensuring the platform meets strict security, compliance, and performance expectations. Collaboration with various teams is essential to deliver customer results and grow the platform.

Principal Product Marketing Manager - Application Security

Company: GitLab

Location: North America,Latin America

Posted Dec 06, 2025

This role involves leading GitLabs security product marketing, shaping market-leading security narratives, and collaborating with cross-functional teams to drive revenue growth and customer adoption. The position emphasizes autonomy, strategic influence, and thought leadership in security solutions.

Senior Corporate Counsel

Company: Sprout Social

Location: USA

Posted Dec 06, 2025

Sprout Social is seeking a Senior Corporate Counsel to join their Legal team. The role involves reviewing and negotiating complex contracts, providing legal support to sales and customer success teams, collaborating with cross-functional teams, and participating in special projects. The ideal candidate should have 8+ years of commercial contracts experience, strong risk assessment skills, and experience collaborating with cross-functional teams. Sprout Social offers a comprehensive benefits program, flexible work arrangements, and opportunities for growth and development.

Senior UX Engineer - Prototyping Platforms

Company: Reddit

Location: USA

Posted Dec 06, 2025

The role is completely remote-friendly and focuses on building a robust prototyping platform for Reddit. The Senior UX Engineer will lead the evolution from disposable prototypes to a scalable experimentation platform, shaping the technical architecture, building the web-based React/Next.js environment, accelerating velocity, bridging the gap between design and production, leading tooling efforts, and mentoring the design team. The position requires 5+ years of experience in UX engineering, frontend development, or design technology, with a focus on building systems, platforms, or complex internal tools. The base pay range is $180,200 - $252,300 USD.

Strategic Account Executive

Company: GitLab

Location: UK

Posted Dec 06, 2025

The role of a Strategic Account Executive at GitLab involves owning a portfolio of strategic and large enterprise customers in the UK, driving new customer acquisition and expansion, leading complex multistakeholder sales cycles, developing and executing focused account plans, collaborating with various teams and partners, and acting as the voice of the customer. The ideal candidate should have experience managing large strategic accounts, selling software developer tools, building and executing account plans, and aligning with GitLab's values.

Elixir Engineer- (Paid Interview)

Company: Array

Location: USA

Posted Dec 06, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get consumer products to market faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a modern API. Array is a remote-first company focused on providing opportunities for high-performing individuals to have a deep impact in the fast-growing fintech space.

Revenue Operations Manager

Company: Warp

Location: USA

Posted Dec 06, 2025

Warp is seeking a Revenue Operations Manager to lead and optimize their go-to-market systems, processes, and reporting as they scale across PLG inbound, enterprise, and outbound motions. The role involves ensuring funnel efficiency, building PLG to enterprise systems, owning GTM tooling and stack, generating insights, and driving continuous improvement.

Senior Staff Content Designer - Pay Group

Company: Gusto, Inc.

Location: Canada

Posted Dec 06, 2025

The job posting is for a Lead Content Design role at Gusto, focusing on AI-enabled experiences for payroll and related work. The role involves shaping customer-facing UI content, collaborating with cross-functional teams, and leveraging AI. The ideal candidate should have experience in content design, AI, and a builder mindset.

Copywriter - Breakout Prop

Company: Kraken

Location: USA

Posted Dec 06, 2025

Kraken promotes crypto adoption through innovation and security, seeking a Copywriter to shape brand messaging and drive growth. The role involves crafting content across platforms while aligning with crypto values and mission-driven goals.

Sr. Compliance Associate - Equities

Company: Kraken

Location: USA

Posted Dec 06, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer industry-leading security, education, and client support through products like Kraken Pro, Desktop Wallet, and Kraken Futures. The company is hiring a Compliance Analyst with broker-dealer and investment advisor experience to oversee a retail equities ETF and option platform, ensuring compliance with FINRA, SEC, and state regulations.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

Related Pages