Exceptional Customer Experience Jobs

1,762,548 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Staff Product Manager - Trends & Insights

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

This job posting seeks a Staff Product Manager to lead agency product innovation, focusing on AI-driven solutions and cross-functional collaboration. The role requires expertise in data science, trends, and scalable product development, with emphasis on delivering actionable insights for advertisers and partners.

Senior DevOps Engineer

Company: Nuvolar

Location: Spain

Posted Dec 06, 2025

Nuvolar is a global technology consulting company specializing in Salesforce-based solutions, mobile and web application development, and training and support services. They have over 14 years of experience and a multicultural team of more than 100 professionals. Nuvolar delivers projects for complex industries such as aviation, healthcare, consumer goods, and transportation. They value international talent, diversity, flexibility, and a collaborative work environment. The company is looking for a highly skilled Senior DevOps Engineer to join their team and contribute to a pharmaceutical industry project focused on data infrastructure and deployment solutions.

Middle Software Engineer (Java)

Company: Innovecs

Location: Poland

Posted Dec 06, 2025

Innovecs, a globally recognized digital services company, highlights its achievements in industry rankings, employee engagement awards, and comprehensive employee benefits including flexible work arrangements, competitive compensation, and a supportive culture.

Manager - Sales Engineering

Company: ImageTrend

Location: USA

Posted Dec 06, 2025

ImageTrend Inc is a company dedicated to providing software solutions, data analytics, and services for healthcare and emergency response. They are committed to innovation, client satisfaction, and providing world-class implementation and support. The Manager Sales Engineering role involves leading a team, shaping technical sales strategy, and delivering innovative solutions to drive revenue growth.

Sr. SDET

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

The job posting is for a Senior Software Development Engineer in Test (SDET) to lead quality engineering for a rapidly growing global platform. The role involves architecting and implementing automation frameworks, driving cross-functional quality initiatives, modernizing test platforms, identifying quality gaps, mentoring engineers, and leading test strategy planning. The ideal candidate should have experience in test automation, programming languages, test frameworks, CICD tooling, and leading quality initiatives across an organization.

Software Engineer - Growth

Company: Monarch Money

Location: USA

Posted Dec 06, 2025

Monarch is a personal finance platform that simplifies finances and helps users reach their financial goals. The company is a fully remote team of experienced entrepreneurs passionate about building a product people love. They are focused on expanding their reach and helping more households take control of their financial lives.

Sr. Machine Learning Engineer - Computer Vision

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Pinterest Labs focuses on applied ML research and development, including core computer vision, multimodal representation learning, and generative modeling. The visual modeling team in Labs develops Pinterest Canvas, a foundation text-to-image model for visualization, inpainting, and outpainting products. The role involves prototyping new model architectures, reading research papers, collecting visual training data, publishing work, and mentoring junior researchers.

Director of Data Science - Ads Delivery & Performance

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Pinterest Ads Delivery & Performance is redefining digital ad delivery by challenging assumptions to protect the Pinner experience and grow durable revenue. The role involves setting strategy, establishing measurement frameworks, and scaling a high-impact data science organization to build next-generation advertising products and systems.

Marketing Lead - Experiences & Services

Company: Airbnb

Location: USA

Posted Dec 06, 2025

The role is for a Marketing Lead at Airbnb who will work with cross-functional teams to develop strategic marketing plans. The ideal candidate has extensive experience in brand strategy, product design, and creative engineering. They will lead the development of integrated marketing plans, creative briefs, and presentations, and partner with various teams to introduce new products to audiences.

Staff Data Scientist - Curation Ecosystem

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

Pinterest is a leading visual search and discovery platform with over 500 million monthly active users. The company focuses on curation to help users create a life they love by discovering and curating their own taste. The role of a Staff Data Scientist involves developing methods and models to understand why certain content is promoted or not for a Pinner, working on innovative product bets, and collaborating with cross-functional teams to drive product innovation.

Business Development Lead - GenAI Partnerships

Company: Pinterest

Location: Remote

Posted Dec 06, 2025

The Business Development team at Pinterest is responsible for developing partner strategy and managing partnerships critical for growth. The Business Development Lead for Generative AI Partnerships will source, evaluate, and manage partnerships with technology platform companies to drive growth and engagement on Pinterest. The role requires a strategic, analytical, and experienced professional comfortable navigating the evolving technology landscape.

Principal Software Development Engineer - Navigation

Company: Mapbox

Location: USA

Posted Dec 06, 2025

Mapbox is a leading real-time location platform that provides tools for navigation, mapping, and location-aware businesses. The Navigation team at Mapbox develops web services for navigation initiatives in consumer, automotive, and logistics verticals. They are revolutionizing in-car experiences with technology and have launched products like MapGPT and Mapbox for EV. The company values high-performing individuals, diversity, and continuous learning.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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