Exceptional Customer Service Jobs in Atlanta, GA

53,917 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Atlanta, GA area.

Director, CRM And Lifecycle Marketing

Company: PlayOn

Location: Atlanta, GA

Posted Jan 25, 2025

PlayOn is seeking a Director of CRM and Lifecycle Marketing to establish a robust lifecycle marketing strategy, focusing on data-driven customer journeys across product lines. The ideal candidate will have extensive experience in managing high-performing teams, deep knowledge of CRM marketing, and exceptional communication skills. They will be responsible for increasing new paying subscribers, improving retention rates, and driving revenue growth. The role involves building and growing a leading lifecycle and CRM marketing practice, improving conversion rates, and collaborating cross-functionally to design customer-centric programs.

Global Head of Field Marketing - United States

Company: JumpCloud

Location: Atlanta, GA

Posted Jan 25, 2025

JumpCloud is seeking an experienced field and events marketing leader to oversee its global field marketing program. The role involves aligning the global field marketing strategy with the needs of the sales team across regions, focusing on partner activations in EMEA and APAC, and driving a dedicated event strategy for the MSP segment in North America. The ideal candidate should possess experience in global field marketing, events management, program management, and partner marketing. Key responsibilities include overseeing a team of global field marketing managers, partnering with sales leadership, improving event budgeting strategy, and enhancing brand presence at events. Required skills include 8-12 years of field marketing or partner marketing experience in high-volume B2B SaaS, excellent communication skills, global experience, and strong analytical skills.

Retail Associate, PT - Alpharetta

Company: NIKE, Inc.

Location: Alpharetta, GA

Posted Jan 25, 2025

MEAT/CLERK

Company: Kroger

Location: Alpharetta, GA

Posted Jan 25, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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