Exceptional Customer Service Jobs in New York City, NY

1,426,603 open positions · Updated daily

Looking for Exceptional Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the New York City, NY area.

Sr. Lead AI Engineer (SDKs, Model Performance Optimization, MLOps)

Company: Capital One

Location: New York, NY

Posted Aug 19, 2025

Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency,…

View Details Apply on SimplyHired

Sales Associate, Part Time - Avenue of the Americas

Company: Charles Tyrwhitt Inc

Location: New York, NY

Posted Aug 19, 2025

You’ll greet customers with a warm welcome, offer expert product advice, and make the checkout process smooth and friendly.

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Cashier/Sales Associate

Company: Eight & Driggs Wine and Liquors

Location: Brooklyn, NY

Posted Aug 18, 2025

Maintain a friendly, approachable demeanor with every customer. Comfortable on your feet during busy shifts and able to multitask under pressure.

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Viennoiserie Laminator

Company: Ole & Steen Commissary

Location: New York, NY

Posted Aug 19, 2025

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

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Lead AI Engineer (AI Foundations, GraphML)

Company: Capital One

Location: New York, NY

Posted Aug 19, 2025

We work hand-in-hand with our partners across the company to advance the state of the art in science and AI engineering, and we build and deploy proprietary…

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Painter/Laborer

Company: DuoLuxe LLC

Location: New York, NY

Posted Aug 19, 2025

Ability to use painting tools, rollers, sprayers, and cleaning equipment. Perform *touch-up and full-room painting* for apartments during tenant move-outs.

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loan assistance malpractice insurance sign-on bonus

Advanced or General Gastroenterologist at Hackensack Meridian Pascack Valley Medical Center | 28 mi from NYC

Company: Hackensack Meridian Health - Pascack Valley Medical Center

Location: Westwood, New Jersey

Posted Aug 18, 2025

View Details Apply on healthecareers.com

Senior Lead AI Engineer (Gen AI Platform Services)

Company: Capital One

Location: New York, NY

Posted Aug 19, 2025

Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency,…

View Details Apply on SimplyHired

Senior AI Engineer (AI Foundations)

Company: Capital One

Location: New York, NY

Posted Aug 19, 2025

Experience developing and applying state-of-the-art techniques for optimizing training and inference software to improve hardware utilization, latency,…

View Details Apply on SimplyHired

Senior Software Engineer, Android

Company: Capital One

Location: New York, NY

Posted Aug 19, 2025

Develop Android client code solutions that deliver on Product Strategy and adhere to established engineering best practices, design guidelines and principles.

View Details Apply on SimplyHired

Backline Support Engineer (Tier 3) - Blueflame AI (New York)

Company: Datasite

Location: New York, NY

Posted Aug 19, 2025

Bachelor’s degree in Computer Science, Information Technology, or a related field. You will be responsible for resolving complex technical issues, providing…

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Bilingual HVAC Technician

Company: Confidential Posting

Location: Yonkers, NY

Posted Aug 19, 2025

Work closely with general contractors and subcontractors during HVAC system installation. Review and interpret mechanical blueprints, HVAC schematics, and…

View Details Apply on SimplyHired

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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