Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

(USA) Staff, Solution Consultant - SAP SuccessFactors

Company: Walmart Global Tech

Location: Remote

Posted Jan 31, 2025

The job posting is for a Staff Consultant role in the People Tech Engineering Organization at Walmart. The role involves driving innovations, spearheading transformative projects, and foundational improvements in SuccessFactors Systems for International Markets. The candidate will be responsible for owning the Functional Solution design for SuccessFactors business processes, bringing best-in-class consulting experience, and guiding a team of SuccessFactors Senior consultants and Consultants. The role requires strong experience in SAP SuccessFactors modules, Role Based Permissions, ProvisioningXML data models, and Cloud integration using BTP. The candidate should have a strong understanding of TOGAF architecture principles, open stack integrations, and incident management processes.

Principal AI Engineer

Company: Figure

Location: Remote

Posted Jan 31, 2025

Figure, a leading financial services company, is revolutionizing the industry with its innovative technology platform. The company's flagship product is the largest nonbank HELOC in America, and they are expanding their offerings with new consumer lending products and a capital markets ecosystem. Figure has a strong team of over 450 employees who have originated $11+ billion in loan volume, and they have raised $469 million from top investors. The AI Engineering team plays a crucial role in the company's operations, leveraging advanced AI techniques to streamline, automate, and optimize processes. The team is looking for experienced professionals with a strong background in NLP, ML, and consumer finance to join their ranks. The compensation package includes a competitive salary, quarterly bonuses, equity stock options, and comprehensive benefits.

Customer Success Tier 2

Company: PracticeTek

Location: Remote

Posted Jan 31, 2025

PracticeTek is a well-established healthcare technology company offering comprehensive software solutions to various clinics. The company empowers healthcare professionals to enhance patient care through innovative and user-friendly technology. The Customer Success Department plays a crucial role in assisting customers with software-related issues, collaborating with different departments to ensure optimal software functionality. The Tier 2 role in this department is designed for individuals with a strong technical background, who can troubleshoot complex issues and work closely with other support teams. The position offers opportunities for growth, a positive work environment, and a chance to make a significant impact on the healthcare industry.

Software Architect - Privilege Access Management

Company: Saviynt

Location: Remote

Posted Jan 31, 2025

Saviynt is seeking a Software Architect to lead the architecture for its SaaS platform, focusing on Privilege Access Management (PAM) solutions. The role involves designing and developing containerized PAM services at scale across multiple cloud and Kubernetes platforms. The ideal candidate should have extensive experience in designing secure, scalable, and reliable multitenant SaaS architectures, distributed systems, and PAM solutions. They should also have expertise in network-level application development, vault design patterns, and various JVM frameworks. The role requires strong communication skills, the ability to inspire and mentor teams, and a passion for leveraging cutting-edge technologies in the identity management space.

Data & Analytics - Senior Manager

Company: CFGI

Location: Remote

Posted Jan 31, 2025

CFGI is seeking a Senior Manager for the Data and Analytics team in Business Transformation. The role involves collaborating with clients to create, develop, design, and implement data-driven processes and tools. The successful candidate will manage client projects, communicate business objectives, and provide input on business process operations and data analytics tool specifications. They will work independently yet collaboratively with key stakeholders across a client's organization. The ideal candidate should have a strong CPA/Finance background, excellent communication skills, and experience in data analytics tools such as Python, Alteryx, PowerBI, and Tableau. They should also have project management experience, including accounting/finance FP&A modeling and tech implementation. The role requires handson experience in translating data into actionable insights, designing and executing data transformation and analysis, and strong problem-solving skills.

Tax Manager/Tax Senior Manager

Company: HCVT

Location: Remote

Posted Jan 31, 2025

HCVT is a firm that offers Tax Audit Advisory and Business Management services to a diverse range of clients including private and public companies, high-net-worth individuals, and family offices. They specialize in industries such as Private Equity, Real Estate & Hospitality, Media & Entertainment, Manufacturing & Distribution, Professional Services Firms, Technology, Healthcare, Nonprofit Organizations, and Affordable Housing. HCVT values Integrity, Building Success Together, Passion for Excellence, and Diversity & Inclusion. They provide opportunities for professional growth, invest in training, and offer a hybrid work model. The firm is currently seeking a Manager in their Tax service line with a minimum of 5 years of relevant experience, CPA certification, and advanced project management skills.

Sr. Advisor - US West Region - Digital Velocity

Company: CDW

Location: Remote

Posted Jan 31, 2025

CDW, a Fortune 200 leader, is seeking a Sr Advisor for the USA West Region (CA, OR, WA, AZ). The role involves driving DV consulting growth, establishing strong partnerships with vendor partners, and maximizing DV Practice GP. The ideal candidate should have a Bachelor's degree in Computer Engineering, Computer Science, Management Information Systems, or Business Administration, with 10+ years in technology solutions presales and/or engineering. They should possess deep technical knowledge in Cloud, Cloud Native, Software Engineering, Data & Analytics, AI/ML, DevOps Consulting services, and excellent communication skills. The role offers a pay range of $64,286 - $90,000, an annual bonus target of 66.67%, and a culture that values diverse perspectives and teamwork.

RCM Client Success Manager III

Company: PracticeTek

Location: Remote

Posted Jan 31, 2025

PracticeTek, a well-established healthcare technology company, offers comprehensive software solutions for various healthcare clinics. The company empowers clinicians and their teams to deliver better patient care through innovative and user-friendly technology. The RCM Department at PracticeTek focuses on executing Revenue Cycle Management, ensuring practitioners are paid quickly and accurately. The RCM Client Success Manager III serves as the primary point of contact for assigned clients, managing relationships, addressing inquiries, coordinating with internal teams, and identifying process improvements. The ideal candidate should have a Bachelor's Degree, 8+ years of experience in Revenue Cycle Management, 3+ years in a client-facing role, excellent communication skills, proficiency in healthcare billing software, and strong organizational skills.

Business Development Manager, Specialty Transportation

Company: HopSkipDrive

Location: Remote

Posted Jan 31, 2025

HopSkipDrive, a technology company founded by three moms, is seeking a Business Development Manager for Specialty Transportation. The role involves strategic business development, partnership management, and building a network of transportation provider partners. The company has facilitated over 33 million rides and operates across 13 states. The ideal candidate is entrepreneurial, innovative, resilient, and has 5+ years of experience in business development or strategic partnership roles, preferably within the transportation, mobility, or logistics sectors.

Senior Product Marketing Manager – Wellbeing Vertical

Company: PracticeTek

Location: Remote

Posted Jan 31, 2025

PracticeTek, a large healthcare technology company, is seeking a Director of Marketing for its wellbeing vertical. The role involves driving revenue growth, developing go-to-market strategies, managing budgets, leading a team, and collaborating with cross-functional stakeholders. The ideal candidate should have proven team leadership, strong decision-making skills, excellent communication, matrix organization navigation, industry knowledge, software solution experience, financial acumen, and a results-oriented mindset. PracticeTek offers competitive compensation and is an Equal Opportunity Employer.

Back-end Engineer

Company: Blocknative

Location: Remote

Posted Jan 31, 2025

Blocknative, founded in 2018, offers a Transaction Observability platform that democratizes access to prechain data, enhancing web3 user experiences and enabling MEV value recirculation. The company collaborates with forward-thinking projects like Lido, MetaMask, imToken, Curve, Balancer, Ethereum Foundation, and Polygon Foundation. Blocknative is seeking an experienced engineer to join their team, develop blockchain expertise, and contribute to product design, development, and customer support. The role involves working closely with the CTO and Product Managers, designing and implementing backend systems, and guiding the company's product and development roadmap.

Digital Media Lead, Programmatic (100% Remote, Anywhere in the USA)

Company: GOBankingRates

Location: Remote

Posted Jan 31, 2025

GOBankingRates is hiring a Digital Media Lead Programmatic to develop, execute, and optimize programmatic campaigns for their growing Credit Card Vertical. The role involves managing monthly ad spend over $250k, leveraging technical solutions for audience targeting and optimization, and communicating results to the team. Benefits include a competitive salary, remote work options, student loan support, and comprehensive health insurance plans.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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