Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Chief of Staff - Customer Experience (Remote-US)

Company: Nextech

Location: Remote

Posted Jan 30, 2025

Nextech is a leading specialty healthcare technology solutions provider. They are committed to hiring and retaining talent, offering competitive benefits and a comprehensive wellness program. The Chief of Staff - Customer Experience role is a pivotal position in their senior leadership team, focusing on strategic planning, project management, operational excellence, stakeholder alignment, team enablement, and special projects. The ideal candidate should have a Bachelor's degree, 8+ years of experience in product development, management, consulting, or operational leadership, preferably in healthcare tech. They should possess strong communication, problem-solving, and organizational skills, and have experience leading teams and fostering a culture of accountability and innovation.

SEO Manager

Company: HiBob

Location: Remote

Posted Jan 30, 2025

HiBob, a rapidly growing HR tech company, is seeking an experienced SEO Manager to join their global team. The role involves optimizing website areas for search engines, user experience, and AI platforms. The company offers competitive compensation, benefits, and pre-IPO equity, along with a flexible hybrid working model and various perks like a work from home allowance, sick leave payment, and social impact days. HiBob values individuality and authenticity, creating an inclusive work environment for its 'Bobbers'.

Business Development Representative - Southern Europe

Company: Wasabi Technologies

Location: Remote

Posted Jan 30, 2025

Wasabi Technologies, a fast-growing company in the cloud storage industry, is seeking a Business Development Representative for Southern Europe. The role involves identifying prospects willing to consider Wasabi's cloud storage as an alternative to competitors like AWS, Microsoft Azure, and Google Cloud Platform. The ideal candidate should have a Bachelor's degree in Business or a related field, fluency in English and French, and proficiency in either Spanish or Italian. Fluency in Dutch is preferred. The candidate must have 3+ years of experience in technology BDR/SDR roles, be comfortable with cold calling, and have experience with marketing and sales tools like Hubspot and Salesforce. The role involves calling on warm leads, qualifying them, scheduling appointments, and executing campaigns within the Wasabi installed base. Success is measured by the number of prospects who agree to sales-qualified appointments or start a Wasabi free trial.

Vice President, Application Services

Company: Model N

Location: Remote

Posted Jan 30, 2025

Model N, recently acquired by Vista Equity Partners, is seeking a Vice President of Application Services to lead a global team and drive growth, profitability, and world-class service delivery. The ideal candidate should have extensive experience in professional and managed services, leadership skills, and understanding of the life sciences industry. Key responsibilities include managing the Application Services line of business, driving sales and prospecting activities, and ensuring customer satisfaction.

Director, Mid-Market Sales (B2B Sales Experience Required)

Company: Expert Institute

Location: Remote

Posted Jan 30, 2025

Expert Institute, a leading expert consulting and insights platform established in 2010, is seeking a sales professional with 5-10 years of experience in B2B sales, preferably selling to law firms. The role involves driving new business, building relationships, and leveraging resources to close deals. The company offers a winning mindset, exceptional tools, and resources for trial attorneys, and a strong reputation in the industry.

Head of Deal Desk

Company: HiBob

Location: Remote

Posted Jan 30, 2025

HiBob, a rapidly growing HR platform, is seeking a leader for its Deal Desk team. The role involves closing deals, managing pricing strategy, and leading a global team. The ideal candidate should have a finance or business degree, 8+ years of experience in deal desk or sales operations, and proficiency in Salesforce. HiBob offers competitive compensation, benefits, and pre-IPO equity, along with a flexible hybrid working model and various perks like social impact days, wellness benefits, and a dog-friendly environment.

Tech Support Specialist

Company: Rarible

Location: Remote

Posted Jan 30, 2025

Rarible is seeking a Tech Support Specialist to focus on B2C retail customers, ensuring they have the best possible experience. The role involves customer-centric support, building relationships, collaborating cross-functionally, creating and maintaining a knowledge base, identifying trends, and monitoring KPIs. The ideal candidate should have customer support experience, strong communication skills, Zendesk familiarity, FAQ and content moderation skills, data and KPI awareness, tech curiosity, and be a team player. Joining Rarible offers the opportunity to shape the future of NFTs and Web3, professional growth, a collaborative culture, meaningful impact, and wellbeing benefits.

VP & Sr Director, Technology - USRM Small Commercial

Company: Liberty Mutual Insurance

Location: Remote

Posted Jan 30, 2025

The text describes a Senior Director role at Liberty Mutual, responsible for driving technology strategy and software engineering for the Small Commercial Lines product portfolio. The role involves partnering with business and technology leaders, driving product updates, and enabling rapid delivery of products. The Senior Director will also lead the advancement of modern software engineering best practices, grow and develop a high-performing diverse engineering organization, and unleash innovation and teamwork. The role requires a Bachelors or Masters Degree in a technical or business discipline, in-depth knowledge of IT concepts and small commercial insurance business operations, and advanced knowledge of management concepts. Liberty Mutual is recognized as a Great Place to Work and offers benefits supporting employee life and wellbeing.

Graphic Designer & Email Specialist, Powersports

Company: CSC Generation

Location: Remote

Posted Jan 30, 2025

MotoSport, a leading powersports retailer since 1999, is seeking a Graphic Designer & Email Specialist for its Powersports division. The role involves designing and executing email campaigns, collaborating with marketing teams, and utilizing email platforms. The ideal candidate should have 1+ years of Powersports industry experience, 3+ years of graphic design experience, and 2+ years of online retail experience. The position offers a comprehensive benefits package and the opportunity to work in a fast-paced, demanding environment.

Senior Social Media Specialist

Company: Attentive

Location: Remote

Posted Jan 30, 2025

Attentive is an AI-powered mobile marketing platform that enables brands to personalize consumer engagement, driving higher recurring revenue and maximizing campaign performance. The platform activates real-time data from multiple channels and advanced AI to personalize content, tone, and timing. Attentive has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100. They are looking for a Senior Social Media Specialist to create engaging content that demonstrates their platform's impact on the mobile marketing space. The ideal candidate should have 3+ years of experience in social media management, a proven track record of creating high-performing content, and strong written and verbal skills.

Statement of Health Reviewer

Company: MetLife

Location: Remote

Posted Jan 30, 2025

The Variable PartTime VPT SOH Reviewer position involves tasks such as data entry, phone answering, and vendor assistance. Key responsibilities include identifying missing information, ensuring proper grammar, interpreting customer provisions, and communicating professionally. Essential skills include data entry experience, high school diploma, and the ability to work in a team. MetLife offers competitive benefits and is recognized as a top workplace. The salary range is $20 hourly.

Staff Software Engineer, AI

Company: GoodLeap

Location: Remote

Posted Jan 30, 2025

GoodLeap, a technology company specializing in financing and software for sustainable solutions, is seeking a highly experienced Staff Engineer with expertise in AI and Machine Learning. The role involves driving the architectural vision for the AI enterprise platform, ensuring scalability, reliability, and high performance. The ideal candidate will lead the design and development of large-scale mission-critical AI systems, provide technical leadership, and mentor engineers. Required skills include 8+ years of software engineering experience, expertise in AI/ML, and proficiency in Node.js, TypeScript, and Python. Bonus points for experience in FinTech or highly regulated industries.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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