Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Sr Sales Training Specialist Laboratory Space - US Remote

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Director of Strategic Positioning- Collegiate Hospitality- Remote

Company: Aramark

Location: Philadelphia, PA / Remote

Posted Jan 25, 2025

View Details Apply on The Muse
spark human curiosity democratize the exchange of ideas empower collective expertise

Senior Growth Analyst, Marketing Campaigns

Company: Scribd

Location: Remote

Posted Jan 25, 2025

Scribd is seeking a Senior Growth Analyst to join their team. The role involves developing insights to optimize multichannel campaigns, measuring their effectiveness, and driving growth across Scribd's subscription and ad-based business. The ideal candidate should have 3+ years of experience in growth analytics, expertise in data analysis and visualization tools, and strong communication skills. Scribd offers a competitive salary, comprehensive benefits, and a flexible work environment.

View Details Apply on BuiltIn

Drug Safety Admin Associate III

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Commissioning Engineer

Company: Hitachi Energy

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Field Sales Account Manager

Company: Forcepoint

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse
leading Transformative IT Authority unique technology solutions and consulting services culture that embodies the spirit of a startup

Business Systems Analyst

Company: Trace3

Location: Remote

Posted Jan 25, 2025

Trace3 is a leading Transformative IT Authority offering unique technology solutions and consulting services. With a culture that embodies the spirit of a startup, employees can grow their careers and have fun. Trace3 is headquartered in Irvine, California, with major field offices across the US. They are seeking a Business Systems Analyst with 3+ years of experience in reporting and analytics, proficiency in Power BI, and a solid understanding of data warehouse concepts. The ideal candidate will analyze data, develop reports, design data warehouse solutions, and collaborate with stakeholders. Required skills include SQL, database management, data migration, and experience with Jira, Confluence, Azure DevOps, and ticketing systems. Preferred skills include NetSuite and CRM/ERP system experience. The estimated pay range is $99,900-$145,000 USD. Trace3 offers comprehensive benefits, competitive compensation, training programs, and a collaborative culture.

View Details Apply on BuiltIn

Program Manager

Company: Flex

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Contracts Counsel

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Account Manager, Mid-Market

Company: Superhuman

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Senior Manager - Detection Risk and Controls

Company: TD Bank

Location: New York, NY / Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Sales Manager, Laboratory Products

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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