Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior Oncology Account Specialist GU Kansas City

Company: Pfizer

Location: Kansas City, MO / Remote

Posted Jan 24, 2025

Pfizer is seeking a Senior Oncology Account Specialist (SOAS) with extensive pharmaceutical sales or oncology healthcare professional experience. The role involves promoting Pfizer's product portfolio, educating healthcare providers, and improving patient experience. The ideal candidate should have a BA/BS degree or equivalent experience, a valid US driver's license, and a proven track record in sales or healthcare. Preferred qualifications include oncology sales experience, a master's degree, and advanced healthcare professional degree. The position offers a competitive salary range, quarterly sales incentive bonus, and comprehensive benefits. The territory includes the Kansas City area.

GVP, Audit Risk and Control Assurance

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 24, 2025

Director, Channels and Alliances, Public Sector

Company: Datadog

Location: Remote

Posted Jan 24, 2025

Datadog is seeking a Director of Channels & Alliances to drive incremental revenue by building and scaling a US Federal and SLED partner community. The role involves hiring, developing, and managing a high-performing team, recruiting new partners, accelerating existing partner business, collaborating with sales and marketing teams, and serving as an executive sponsor for key partnerships. The ideal candidate should have 5+ years of leadership experience in the US Public Sector, 10+ years in business development or channel sales at a cloud services or SaaS organization, and excellent communication skills.

Paralegal - Home Office

Company: Liberty Mutual Insurance

Location: Indianapolis, IN / Remote

Posted Jan 24, 2025

System Administrator

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 24, 2025

ICF Medical Writing Program Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Program Manager for a position based in Bulgaria or Serbia. The role involves leading patient-centric medical writing programs, managing complex projects, engaging with clients, and ensuring high-quality document delivery. Key responsibilities include developing project plans, managing client relationships, collaborating with cross-functional teams, and mentoring junior staff. Successful candidates will possess advanced project management skills, excellent communication abilities, and in-depth knowledge of regulatory and document development guidelines. The company offers a competitive salary, extensive benefits, and a flexible working culture, emphasizing work-life balance and a collaborative environment.

(Associate) Director Pharmacovigilance Systems

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a digital transformation lead to bridge the gap between Pharmacovigilance (PV) and IT, enabling reliable, compliant, and efficient pharmacovigilance services. The role involves experience in PV System Validation, Argus Safety Database migration, and reporting tools like OBIEE and Analytics. The candidate should have experience in Audits and Inspections, strong communication skills, and a broad understanding of PV along with global regulatory requirements. A Bachelor's degree or equivalent with 5+ years of safety experience and 3+ years of leadership responsibility is required. The mission is to make the world healthier, cleaner, and safer through innovative drug discovery processes.

Director of Event Broadcast

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 24, 2025

Commercial Account Manager - Public Sector

Company: Forcepoint

Location: Remote

Posted Jan 24, 2025

Forcepoint, a leading global cybersecurity company with 20+ years of experience, 2.7k employees, and 11k+ customers, is seeking a Commercial Account Manager for its Public Sector Team. The role involves setting sales strategies, identifying leads, and closing business in the Network Edge portfolio. The ideal candidate should have proven cybersecurity experience, preferably in the US Public Sector, and a technical background in security software and hardware. Responsibilities include understanding customer priorities, proposing Forcepoint solutions, managing accounts, and meeting or exceeding sales quotas. The company values diversity and inclusivity, encouraging applicants who align with their mission but may not meet every requirement.

Trial Patient Payment Associate II

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific Inc. is offering a Trial Patient Payment Associate II position. The role involves managing payment processes for clinical trial patients, collaborating with internal teams, developing new payment systems, adhering to compliance guidelines, analyzing and troubleshooting payment issues, and producing reports. The ideal candidate should have a Bachelor's degree in IT or related field, minimum 3 years of payment processing experience, expertise in database management and payment systems, strong analytical and problem-solving skills, and excellent communication abilities. The role provides an opportunity to contribute to technological innovations in a collaborative and inclusive environment.

Senior Consultant (1478)

Company: Highstreet IT Solutions

Location: Remote

Posted Jan 24, 2025

Highstreet, an Oracle Cloud Managed Services and Implementation partner, is seeking a Senior Payroll Consultant with extensive experience in public sector K12 and higher education institutions. The ideal candidate should have a deep understanding of payroll processes, be able to advise clients on process improvements, and have experience in implementing or supporting new ERP systems such as Oracle Fusion Cloud. The role involves building and maintaining strong client relationships, leading problem-solving efforts, and delivering key components of strategic roadmaps and account plans for clients. The candidate should have excellent leadership skills, strong communication abilities, and a proven track record of developing relationships with C-suite decision-makers.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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