Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Paid Search Media Specialist

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 24, 2025

Liberty Mutual is seeking a data-driven media specialist for its in-house team, specializing in Paid Search execution and analytics. The role involves managing campaigns, optimizing performance, and driving strategic priorities. The ideal candidate should be comfortable with complex data, capable of creating defensible viewpoints, and proficient in campaign implementation and measurement. Responsibilities include monitoring and optimizing accounts, tracking performance, managing budgets, and collaborating with internal and external stakeholders. The position offers opportunities for growth and progression within the company.

Vendor Management Specialist - Global Clinical Supplies

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific Inc. is seeking a Vendor Management Specialist for their Global Clinical Supplies Team. The role involves overseeing vendor contracts, ensuring compliance with company practices and GxP, managing financial aspects, and providing support to junior staff. The ideal candidate should have relevant experience, excellent communication skills, strong leadership abilities, and a focus on customer service. The position offers the opportunity to contribute to life-changing therapies and be part of a team dedicated to making a global impact.

Sr Manager, Software Sales Specialists

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

The job posting is for a remote leadership role within the Chromatography and Mass Spectrometry Division of Thermo Fisher Scientific. The successful candidate will mentor a team of product sales specialists, drive commercial sales of enterprise software, and encourage the broader commercial organization. The role requires a Bachelor's degree or higher in a scientific or IT field, 7+ years of experience in selling scientific software, and industry experience within laboratory environments. The ideal candidate should be an authentic leader, confident communicator, and have a strong understanding of business and commercial competence.

AR Manager

Company: Privia Health

Location: Remote

Posted Jan 24, 2025

Privia Health is a technology-driven national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care. The Accounts Receivable (AR) Manager is responsible for managing the accounts receivable, denial management, and collaborating with internal teams. The role requires 3+ years of experience in a physician medical billing office, experience with major payers, and advanced Microsoft Excel skills. The salary range is $2300 - $2900 per hour, and the role is eligible for an annual bonus. Privia Health is committed to creating a diverse and inclusive work environment.

Lead Data Engineer (AWS, Azure, GCP)

Company: CapTech

Location: Charlotte, NC / Remote

Posted Jan 24, 2025

Data Architect (AWS, Azure, GCP)

Company: CapTech

Location: Denver, CO / Remote

Posted Jan 24, 2025

Senior Gen AI Software Engineer

Company: Liftoff

Location: Reedley, CA / Remote

Posted Jan 24, 2025

Sr Change Mgmt Analyst

Company: TD Bank

Location: Remote

Posted Jan 24, 2025

TD Bank is offering a Senior Change Management Analyst position in Mount Laurel, New Jersey. The role involves leading and executing end-to-end change management activities for mid-range complexity projects. The successful candidate will have 5+ years of relevant experience, an undergraduate degree, and proficient knowledge of change management principles. TD Bank is committed to fair compensation, growth opportunities, and a positive work environment. The role requires collaboration, problem-solving, and the ability to work independently. The bank offers a comprehensive Total Rewards package and is dedicated to colleague development and training.

CDI - TECHNICIEN DE CHANTIERS EXTÉRIEUR - H/F

Company: GE Vernova

Location: Guéret, France / Remote

Posted Jan 24, 2025

The job involves managing a construction project on-site, adhering to procedures and regulations (EHS, quality, etc.). Key responsibilities include preparing for project interventions, validating project start-up with the client, identifying and training subcontractor capabilities, coordinating logistics, performing operational tasks, respecting project costs and timelines, autonomous decision-making with factory approval, reporting to the project manager and coordination team, alerting about project deviations, organizing project closure, inspecting tools before return, writing closure documents, training team members, and potentially installing/dismantling test generators and conducting dielectric tests. The role requires a Bac+2 in electrotechnique or general mechanics, B1 English, ability to read electrical and mechanical schematics and plans, proficiency in computer tools, and various safety certifications.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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