Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Sales Associate

Company: Stryker

Location: Remote

Posted Jan 24, 2025

Stryker, a leading medical technology company, is recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. The company offers comprehensive rewards including bonuses, healthcare, retirement programs, and various social activities. Stryker's products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine impact over 100 million patients annually.

Senior Manager, Marketing Operations

Company: EVERFI

Location: Remote

Posted Jan 24, 2025

EVERFI, a global technology company, is seeking a Senior Manager for Marketing Operations. The role involves overseeing the Marketing Operations Team, improving workflows, and ensuring data analysis for performance tracking. Responsibilities include developing Marketo, driving Sales and Marketing alignment, and managing projects related to MarTech and reporting. The ideal candidate should have a Bachelor's degree, 3+ years of relevant experience, and proficiency in CRM, Marketing Automation, Excel, Google Analytics, and data visualization software. They should also possess strong communication skills, be a quick learner, and have a goal-oriented mindset.

Sales Operations Analyst

Company: Trimble

Location: Remote

Posted Jan 24, 2025

Trimble is seeking a Process Analyst for its EMEA sales operations in the AECO sector. The role involves driving continuous improvement initiatives, optimizing sales processes, and standardizing process excellence across the EMEA sales organization. The ideal candidate should have 3+ years of experience in process improvement, business process reengineering, or related fields, with a strong background in sales processes. Proficiency in Salesforce, Google Suite, Excel, and Domo is required. The role involves working closely with sales leaders, platform teams, and other stakeholders to understand their needs and align process improvement initiatives with business objectives. The successful applicant will report to the Senior Manager, EMEA Sales Operations in Trimble's AECO Sector and will be critical to the continued revenue growth of AECO and Trimble.

People

Company: Bombas

Location: Remote

Posted Jan 24, 2025

Bombas, a comfort-focused premium basics brand, is inviting individuals to join their Talent Community for future job opportunities. The company, founded in 2013, donates a pair of socks for every pair sold, addressing the high demand for socks at homeless shelters. Bombas has expanded its mission to include underwear and t-shirts, the second and third most requested items at shelters. The company values diversity and inclusivity, aiming to create a welcoming environment for all. Bombas offers competitive compensation, benefits, and a fun, relaxed office environment. They emphasize giving back to the community and providing flexible paid time off, including unlimited vacation, sick days, and wellness days.

Senior Content Marketing Manager (Workplace Culture Network)

Company: EVERFI

Location: Remote

Posted Jan 24, 2025

EVERFI, a global technology company, is seeking a Senior Manager for Content Marketing. The role involves leading the content strategy for a business segment, driving revenue through brand awareness, lead generation, and customer engagement. Responsibilities include conceptualizing pillar content, defining content KPIs, producing high-quality content, and collaborating with various teams to meet revenue targets. The ideal candidate should have 5+ years of digital marketing experience, expertise in content development and distribution, strong analytical skills, and proficiency in CRM, Marketing Automation, and CMS software. EVERFI offers competitive benefits, a casual work environment, and a strong commitment to diversity and inclusion.

Software Engineer - Production Platform

Company: Datadog

Location: Boston, MA / Remote

Posted Jan 24, 2025

Engineering Manager, New Products

Company: KeepTruckin

Location: United States / Remote

Posted Jan 24, 2025

KeepTruckin, a company specializing in AI and computer vision technology for enhancing vehicle safety and efficiency, is seeking an Engineering Manager, New Products. The role involves defining and implementing a technology vision, managing engineering teams, and developing a long-term product roadmap. The ideal candidate should have 10+ years of software engineering experience, expertise in fintech systems, and a proven track record in managing teams and contributing to development tasks. KeepTruckin values diversity and inclusivity, and is an equal opportunity employer.

Senior Software Engineer

Company: LendingHome

Location: Remote

Posted Jan 24, 2025

Kiavi, previously LendingHome, is a leading U.S. lender to real estate investors, empowering them with technology and innovative financing solutions. Founded in 2013, Kiavi has funded $7.8 billion across 35,000+ projects, aiming to revitalize aged U.S. housing stock. With over 400 employees, they've won numerous awards and are expanding, offering remote or in-office positions in the U.S. The company is seeking proficient software engineers with 5+ years of experience for roles involving platform architecture, code quality, technical debt reduction, and customer-focused initiatives. Benefits include equity ownership, comprehensive health insurance, wellness programs, retirement savings, career growth opportunities, flexible time off, and a remote-first culture.

VP, Public Sector Sales

Company: RapidSOS

Location: Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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