Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Associate Project Manager, Global Medical Affairs - FSP

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an Associate Project Manager with Medical Affairs experience for their FSP, Project Management Team. The role is remote-based and involves driving and owning a subset of project-specific activities, managing vendor relationships, financial activities, and ensuring project compliance with organizational policies and regulations. The ideal candidate should have a Bachelor's degree, relevant formal qualification, and at least 5+ years of experience in Med Affairs, Real World Evidence, Post-approval, and project-related administrative experience in a Pharmaceutical or Biotech research environment. They should possess strong leadership skills, excellent communication abilities, and proficiency in Microsoft Office Suite. The role offers the opportunity to contribute to life-changing therapies and make a positive impact on a global scale.

Director, Customer Value (Remote, GBR)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity since 2011, is seeking a Director for its Worldwide Sales and Operations Organization. The role involves managing the Customer Value Management Office (CVMO) in EMEA, ensuring CrowdStrike sets the standard for SaaS partnership with both internal and external customers. The Director will guide a team of Customer Value Managers (CVMs) to deliver a guided path to verified outcomes, rooted in customers' organizational priorities. Key responsibilities include understanding CrowdStrike's business strategy, building strong relationships with sales leaders, promoting a 'One CrowdStrike' experience, and managing large, complex projects. The ideal candidate should have a minimum of 10 years of experience in a related functional role and 5 years in a management role, with a high degree of emotional intelligence and professional presence.

Enterprise Principal Technical Program Manager

Company: Zillow

Location: Remote

Posted Jan 24, 2025

Zillow is seeking an experienced Enterprise Principal Technical Program Manager to drive cross-product, engineering, design, and marketing ways of working. The role involves defining shared ways of working across product development teams, developing a product development 'how we work' playbook, and partnering with the product development portfolio tooling team. The ideal candidate should have 8+ years of experience in technology companies, expertise in change management, and a proven track record of driving organizational transformations. They should be comfortable crafting and delivering customized agile training, and have a strong understanding of Jira. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with world-class benefits.

Manager, Business Management

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific offers a rewarding job opportunity in their PPD Laboratory Services team. The role involves overseeing client portfolio for high-value studies, ensuring project requirements are met, and facilitating communication between stakeholders. The successful candidate will prepare study specifications, maintain updated study master files, and ensure compliance with FDA and Good Clinical Practice guidelines. They will also liaise with internal groups, support staff, and sponsors, and actively consult with IT and data management development groups. Key qualifications include a Bachelor's degree, relevant experience, and strong verbal, written, and presentation skills. The company provides competitive remuneration, healthcare benefits, and a forward-thinking company culture.

Sr. Supplier Quality Engineer

Company: GE Aerospace

Location: Indianapolis, IN / Remote

Posted Jan 24, 2025

Engineering Manager, IAM & CPE

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking an experienced engineering manager for the IT Operations Engineering team, focusing on identity and access management and endpoint management. The ideal candidate should have extensive experience in IAM and CPE engineering, with a proven track record in security tooling and zero-trust architecture. They must be able to mentor and develop team members, own operational excellence, and facilitate incident response. The role involves partnering with teams to meet security, reliability, and scaling goals, and defining metrics for automation opportunities.

Kĩ Thuật Viên Bảo Trì (Cơ Khí)

Company: GE Vernova

Location: Haiphong, Vietnam / Remote

Posted Jan 24, 2025

The job involves performing maintenance and repair tasks on gas-related equipment, auxiliary systems, and gas machinery in the factory. This includes maintaining CNC machines, steamers, sewing machines, VPI, tape winding machines, laser machines, pressing machines, VPI, Taping, Winding, Forming, Laser, Bending, etc. Daily maintenance plans are to be created and executed, along with preventive maintenance and troubleshooting. Regular maintenance reports are to be generated and presented to company leaders regarding safety issues, unsafe practices, and safety recommendations. Other tasks may be assigned by the department head. Requirements include a high school diploma or higher in the field of gas, good technical drawing reading skills, experience in operating, maintaining, and repairing industrial machinery and auxiliary systems such as HVAC, fire protection, water supply systems, and safety monitoring systems. Candidates should be detail-oriented, have a good work ethic, and be willing to work overtime when necessary. Knowledge of AutoCAD and SOLIDWORKS 3D CAD is a plus. Candidates must understand and comply with work procedures, safety procedures, and factory rules, maintain industrial cleanliness, ensure machinery safety, actively participate in safety and health training, and report unsafe practices or potential hazards. They should also actively participate in accident prevention activities, risk assessment, and safety process improvement. Familiarity with legal requirements in the workplace is necessary. Quality awareness is required, including understanding and following work procedures and guidelines, stopping work and reporting any unusual occurrences that could potentially cause quality or delivery issues, and continuously improving product quality.

Senior Application Engineer - Fluids (Remote)

Company: Ansys

Location: Atlanta, GA / Remote

Posted Jan 24, 2025

Senior IBM i Systems Engineer

Company: Ensono

Location: Remote

Posted Jan 24, 2025

The Senior IBM i Systems Engineer role at Ensono involves ensuring the stability and efficient operation of information systems, responding to service restoration calls, overseeing incident and request queues, and collaborating on technical infrastructure projects. The ideal candidate should have 10+ years of IBM i, iSeries, AS/400 System Administration experience, and be able to work nights and weekends. Other required qualifications include experience with HMC, IBM Power Systems Hardware, VIOS, SAN replication, BRMS, data replication, MQ Series, and strong troubleshooting, analytical, and communication skills.

Buyer/Planner II (Clinical experience)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

The Vendor Management Specialist (VMS) will be a crucial role in supporting clinical trials, particularly during start-up operations. The VMS will act as a key liaison between multiple stakeholders, ensuring detailed coordination for timely trial execution. They will collaborate with Global Vendor Managers, sourcing partners, vendors, and internal teams to facilitate comprehensive vendor utilization. The VMS will provide dedicated support to the Clinical Trial Lead and trial team, offering timely updates, preparing reports, and resolving operational challenges. They will also build and maintain positive relationships with vendors, ensuring alignment on trial activities and adherence to regulations.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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