Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Régional des Ventes – Entreprise, Québec - Regional Sales Manager, Enterprise, Quebec (Remote, CAN)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a Regional Sales Manager - Enterprise for the Quebec province. The role involves driving new business opportunities within enterprise clients, growing existing relationships, and positioning CrowdStrike as the preferred supplier. The ideal candidate should have at least 5 years of field sales experience in SaaS, Technology, or Security sectors, with a proven track record in closing solutions and services opportunities. They must possess strong problem-solving skills, a deep understanding of cybersecurity technologies, and excellent communication skills. The role is remote-friendly with up to 50% travel. CrowdStrike offers a competitive compensation package, comprehensive wellness programs, and a culture of belonging and diversity.

Manager, Revenue Accounting (EMEA)

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Revenue Accounting professional. The role involves reviewing and approving accounting for customer contracts, leading the monthly financial close, and managing complex transactions. The ideal candidate should have strong knowledge of US GAAP principles, experience in a SOX compliant environment, and 7-10 years of related accounting experience. GitLab offers a remote, flexible work environment, comprehensive benefits, and a commitment to diversity and inclusion.

Senior Account Executive, Enterprise (Mandarin Speaking)

Company: Atlassian

Location: Brisbane, Australia / Remote

Posted Jan 24, 2025

Atlassian offers flexible work options, including remote work, and has a distributed-first approach. They work with major global clients and aim to unleash team potential through software solutions. The company values 'play as a team', fostering a supportive and collaborative environment. They seek a sales professional with 8+ years of enterprise software sales experience, fluency in English and Mandarin, and a proven track record in managing key customer relationships. The role involves developing and executing strategic sales plans, building relationships with C-level executives, and collaborating with internal teams to ensure customer satisfaction.

Practice Group Leader Security and Resiliency

Company: Kyndryl

Location: Hattersheim am Main, Germany / Remote

Posted Jan 24, 2025

Product Success Engineer

Company: Cobalt

Location: Remote

Posted Jan 24, 2025

Technical Support Engineer

Company: Atlassian

Location: Canada / Remote

Posted Jan 24, 2025

Securities Corporate Senior Counsel

Company: Marqeta

Location: Remote

Posted Jan 24, 2025

Marqeta is hiring for a Securities Corporate Senior Counsel position. The role involves handling securities, corporate transactions, and intellectual property matters. Candidates should have 5+ years of corporate and securities experience, preferably from a top law firm or in-house at a public company. Responsibilities include evaluating and advising on SEC reporting and compliance, supporting stock option plan administration, working on corporate transactions, providing IP support, and collaborating with outside legal counsel. The role offers flexible working options and competitive compensation, including bonuses and benefits. Marqeta values diversity and inclusion, and is an equal opportunity employer.

Playground Wrangler

Company: Automattic

Location: Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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