Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

HV Substation Commissioning Engineer

Company: GE Vernova

Location: Larkhall, United Kingdom / Remote

Posted Jan 23, 2025

Inside Sales Representative II - Parts and Services

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an Inside Sales Representative II. The role involves engaging with prospects and existing customers to generate new sales opportunities, managing lead pipelines, and exceeding regional targets. The ideal candidate should have a Bachelor's degree or equivalent experience, preferably in Science or Business. They will be responsible for completing professional sales calls, crafting business plans, and promoting Thermo Fisher Scientific's eCommerce platform and digital customer tools.

Clinical Team Manager, Cardiovascular and General Medicine

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

PPD, a part of Thermo Fisher Scientific, is seeking a Clinical Team Manager. The role involves managing clinical operational and quality aspects of allocated studies, ensuring compliance with ICH GCP. The manager will work in partnership with the Project Manager, coordinating the activities of Clinical Management members. They will be responsible for clinical deliverables within agreed timelines and budget, and provide contact and support to the project sponsor for all clinical aspects. The role requires strong leadership, planning, and organizational skills, along with a solid understanding of clinical monitoring practices. PPD values employee health and wellbeing, offering career advancement opportunities and award-winning training.

Market Development Manager - Protein Diagnostics

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Global Market Development Manager to develop and implement marketing campaigns for Medical and Scientific applications. The role involves driving the growth of the Protein Diagnostics Division, building a strong demand generation funnel, and collaborating with cross-functional teams. Key responsibilities include creating content, executing marketing initiatives, analyzing program ROI, and maintaining a digital footprint. The ideal candidate should have a Bachelor's degree in a related field, 5+ years of experience in product commercialization, and strong digital marketing skills. The position offers competitive compensation, benefits, and opportunities for career growth.

Produktspezialist - Bauleitung und Inbetriebnahme (m/w/d)

Company: GE Vernova

Location: Berlin, Germany / Remote

Posted Jan 23, 2025

GE Vernova supplies 90% of the world's energy supply companies, aiding them in generating and distributing power. With over 200 years of experience, their products and services enable robust, efficient, and reliable energy systems. More than 20,000 employees in 80 countries work towards meeting global customer requirements. The Mönchengladbach site has been producing high-performance transformers for over 139 years with around 300 employees, making it a significant employer in the region. The job involves project management, supervision and coordination of subcontractor deliveries and services on-site, ensuring deadlines and quality standards, cost control, handling claims, complex measurement tasks, guiding damage assessments, and leading team members. Requirements include a completed 3-year vocational training (electrician or mechatronics) with preference for technicians or master craftsmen (electrotechnology) and at least 5 years of professional experience. The company offers competitive pay, holiday and Christmas bonus, additional tariff surcharges, occupational pension scheme, high reputation in the industry and among customers, family-friendly atmosphere, and excellent team, along with extensive opportunities for personal and professional development in an international and future-oriented environment.

Partner Tax Preparation Advisor Senior Associate

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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