Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior Director, Solutions Engineering - Large Enterprise

Company: Smartsheet

Location: Boston, MA / Remote

Posted Jan 23, 2025

Smartsheet, a tech company, is seeking a Senior Director of Solutions Engineering - Large Enterprise. The role involves developing and scaling the Solution Engineering organization, overseeing strategic direction and tactical execution, and partnering cross-functionally to establish GTM strategies. The ideal candidate should have 15+ years of relevant experience, including managing diverse and distributed pre-sales organizations, and demonstrated leadership skills. Smartsheet offers competitive benefits, including HSA, 401k match, flexible time away, and opportunities for professional growth.

Field Sales Manager, Central Massachusetts

Company: PAX Labs

Location: Remote

Posted Jan 23, 2025

PAX, a leading global cannabis brand, is seeking a dynamic field sales representative for the Central Massachusetts area. The role involves driving sales execution standards, launching new products, and retaining existing accounts. The ideal candidate should have 3+ years of outside sales experience in the Massachusetts cannabis market, excellent interpersonal and communication skills, and the ability to work autonomously. PAX offers competitive compensation, equity, comprehensive benefits, and a supportive work environment.

Principal Backend Software Development Engineer - Mexico

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Zillow, the leading real estate website in the US, is seeking a Principal Software Development Engineer with 7+ years of experience in Java, Python, NodeJS, and Go. The role involves leading project delivery, contributing to feature design, code review, advocating for methodologies, mentoring juniors, and participating in a dynamic team. The position is a teleworker role, preferably based in Mexico City, offering a competitive salary, benefits, and potential equity awards. Zillow values diverse backgrounds and fosters an innovative, inclusive culture, recognized by various awards and rankings.

Project Management Leadership Program

Company: GE Vernova

Location: Singapore / Remote

Posted Jan 23, 2025

Photographer, Showingtime+ (Philadelphia, PA)

Company: Zillow

Location: Remote

Posted Jan 23, 2025

ShowingTime+ is hiring experienced photographers for part-time real estate media work. The role involves capturing high-quality photos, videos, drone imagery, and Zillow's 3D interactive floor plans. Photographers will work 20 hours per week, with potential for full-time employment. They must have advanced photography skills, excellent customer service, and be comfortable working independently. The position requires a valid driver's license, reliable transportation, and the ability to drive longer distances. Zillow Group, the parent company, is committed to fostering an inclusive environment with world-class benefits.

Associate, Claims Optimization Process Improvement

Company: Oscar Health

Location: Payson, AZ / Remote

Posted Jan 23, 2025

Oscar, a health insurance company founded in 2012, is hiring a Process Improvement Associate for its Claims Optimization team. The role involves working cross-functionally with business and technical stakeholders, leading process design, optimization, and implementation. The Associate will collect and document business requirements, manage project plans, and develop risk mitigation strategies. They will report to the Manager, Process Improvement, and may be required to work from Oscar's New York City, Tempe, or Los Angeles office at least two days a week. The role offers a competitive salary and benefits package, including health insurance, paid time off, and a 401(k) plan. Qualifications include a bachelor's degree or equivalent experience, 3+ years in operations, health insurance, data analysis, engineering, or consulting, and proficiency in data software like SQL and Python.

Lead Field Service Engineer - Automation

Company: GE Vernova

Location: Abilene, TX / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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