Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Direct Tax Manager

Company: CDW

Location: Remote

Posted Jan 22, 2025

AR Consultant

Company: CDW

Location: Remote

Posted Jan 22, 2025

Ruby Software Engineers (All Levels)

Company: AppFolio

Location: Remote

Posted Jan 22, 2025

AppFolio, a leading cloud-based software company in the real estate industry, is seeking passionate Ruby on Rails software engineers. They value innovation, collaboration, and customer-centricity. The ideal candidate will develop scalable infrastructure, collaborate with cross-functional teams, and modernize their tech stack. Proficiency in Ruby on Rails, Agile processes, and a strong problem-solving ability are required. The compensation is competitive, ranging from $106,000 to $200,000 or more.

Senior Mainframe CICS Systems Programmer

Company: Ensono

Location: Remote

Posted Jan 22, 2025

The Senior Mainframe CICS Systems Programmer role involves ongoing support for all mainframe CICS, including troubleshooting, problem resolution, and maintenance. Key responsibilities include implementing CICS TS installations & upgrades, providing technical support for multiple CICS TS software solutions, and working directly with software vendors on new solutions and product defects. The role requires a minimum of 10 years of hands-on CICS TS experience on z/OS, strong problem-solving skills, and excellent communication abilities. Ensono offers competitive compensation, flexible work schedules, and a diverse, inclusive work environment.

Product Lead, Growth

Company: ReCharge Payments

Location: Santa Monica, CA / Remote

Posted Jan 22, 2025

Recharge, the leading subscription platform for ecommerce brands, is seeking a Product Lead for Growth. This role involves driving user and revenue growth, designing frictionless user experiences, and optimizing onboarding flows. The ideal candidate will have 7+ years of product management experience, 3+ years in growth product management, and a proven track record in leading growth initiatives. They should be proficient in data analytics, SQL, and tools like Looker, Mixpanel, Amplitude, or Google Analytics. The role requires collaboration with various teams and leading a growth-focused roadmap. Recharge offers competitive compensation, flexible time off, and a range of benefits.

Supervisor, Managed Services

Company: CDW

Location: Remote

Posted Jan 22, 2025

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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