Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Principal Technical Consultant - CSM

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 22, 2025

Card Program Administrator

Company: Autodesk

Location: Remote

Posted Jan 22, 2025

Autodesk is seeking a customer-focused Corporate Card Administrator for the AMER T&E card program. The role involves managing card-related operations, strategic initiatives, and supporting additional departmental needs. Responsibilities include reviewing processes for efficiencies, overseeing M&A card activities, assisting with Concur expense reporting, and providing training on expenses and corporate cards. The ideal candidate should have strong business, customer service, and communication skills, with experience in card administration and knowledge of SAP Concur Expense. Autodesk values innovation, customer service, and a culture of belonging.

Service Coordination

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 22, 2025

Kyndryl is seeking a Service Coordinator to manage IT services, ensuring timely resolution of customer issues and maintaining constant communication. The role involves coordinating service requests, documenting procedures, and monitoring SLAs. The ideal candidate should have at least 5 years of IT experience, expertise in incident, problem, and change management, and strong customer service skills. Kyndryl offers opportunities for career growth, diverse work environment, and comprehensive benefits.

Intermediate Site Reliability Engineer, FinOps

Company: GitLab

Location: Remote

Posted Jan 22, 2025

GitLab, an open core software company, is seeking a Site Reliability Engineer (SRE) for FinOps. The role involves ensuring the reliability, scalability, and cost-efficiency of GitLab's user-facing services and internal systems. The SRE will automate operational tasks related to cost management, develop tools for tracking and optimizing cloud infrastructure costs, and collaborate with cross-functional teams to embed financial efficiency in all stages of system design, deployment, and operation. The ideal candidate will have experience with Infrastructure as Code (IaC) technologies, a deep understanding of large-scale systems and their financial impacts, and hands-on experience with cloud platforms like AWS or GCP.

Data Analyst, Operations & Fulfillment

Company: hims & hers

Location: Remote

Posted Jan 22, 2025

Hims & Hers Health, Inc. is seeking a Data Analyst for Operations Analytics. The role involves leveraging analytics to optimize business processes, uncover insights, and enhance efficiency. The analyst will work closely with cross-functional teams to analyze operational performance, identify trends, and develop actionable recommendations. Key responsibilities include owning the accuracy of downstream operational data, designing and maintaining dashboards, performing in-depth analysis, and communicating findings effectively. The ideal candidate should have 5-8 years of experience in data analysis, proficiency in SQL, and strong skills in data visualization and storytelling. Preferred qualifications include a degree in Mathematics, Statistics, or Data Analytics, and experience with healthcare or two-sided marketplace data.

Senior Software Engineer - Dataviz Core

Company: Datadog

Location: Paris, France / Remote

Posted Jan 22, 2025

Datadog is seeking a software engineer for the Data Visualization Team. The role involves creating high-scale, interactive visualizations using tools like TypeScript, React, Canvas API, D3 utilities, and WebGL. The ideal candidate is a JavaScript and frontend specialist with experience in data structures, algorithms, profiling, and optimization. They should have a strong product sense, be excited by interactivity and large datasets, and have experience with data modeling. Datadog values a hybrid workplace culture, offering benefits like new hire stock equity, continuous professional development, and mental health benefits.

Threat Assessment Manager (Remote)

Company: Capital One

Location: McLean, VA / Remote

Posted Jan 22, 2025

Capital One's Global Workplace Services (GWS) team is seeking a Threat Manager to join their Threat Management Team (TMT). The role involves assessing and managing workplace violence concerns, liaising with law enforcement, collaborating with various departments, and maintaining confidentiality. The ideal candidate should have at least 3 years of relevant experience, a Bachelor's Degree or military experience, and possess excellent communication and investigative skills. The position offers a competitive salary and benefits package, and is eligible for performance-based incentives.

Advisory Solution Consultant

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 22, 2025

Channel Manager - Network Security

Company: Arrow Electronics

Location: Remote

Posted Jan 22, 2025

Arrow Electronics is seeking a Channel Manager for Network & Security. The role involves growing established partnerships, developing new business, and engaging partners. Key responsibilities include proactively calling and engaging with partners, onboarding new partners, and conducting outside sales meetings. The ideal candidate should have a 4-year degree, at least 6+ years of customer-facing direct sales roles, experience selling in the Channel and Network & Security technologies, and strong SF.com proficiency. Arrow offers competitive compensation, benefits, and growth opportunities. The position is full-time and remote, with potential travel requirements.

Quality Engineer I

Company: AppFolio

Location: Remote

Posted Jan 22, 2025

AppFolio, a pioneering software company in cloud and AI, is hiring a Quality Engineer I. The role involves collaborating with product development teams to set technical direction, ensure high-quality software delivery, and contribute to rapid product development. The ideal candidate is passionate about quality software, loves learning new technologies, and is committed to building successful SaaS products. Key responsibilities include designing quality into the development process, conducting exploratory testing, and collaborating with developers to resolve issues. Qualifications include a degree in Computer Science or related field, experience in writing automated tests, understanding of SQL, and proficiency with Git. Benefits include a competitive salary and comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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