Exceptional Customer Service Jobs in Remote

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Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Red Hat Linux Systems Admin - Cleared

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and have a significant impact on their career. The Red Hat Linux Systems Admin - Cleared role involves supporting IT system infrastructure, troubleshooting, and maintenance. Key responsibilities include managing day-to-day operations, monitoring, problem resolution, and providing Tier 1 and 2 support. The role requires active Top Secret or Q level security clearance, 10 years of Systems Administrator experience, and a Bachelor's degree in a technical discipline. CDW values its employees, offering a positive work environment with opportunities for career growth and diverse perspectives.

Senior Solution Advisor - Digital Velocity

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW offers a Senior Software Solution Advisor (SSA) role that focuses on pre-sales solution design. The SSA works with internal and external sales teams to plan and organize sales strategies, analyzing customer expectations, competitive environment, and technical environment. They are expected to be subject matter experts in multiple families of solutions, including IT Operational Analytics, BI/Data Visualization, Modern Data Platforms, and Data Governance. The role involves developing strategic relationships with sales and leadership teams, and is field-based, requiring travel up to 25%. The SSA is also responsible for technology leadership, sales support, and sales activities, including discussing solutions with customers, exploring additional sales opportunities, and advising on pricing. CDW is a Fortune 200 leader, known for its mission-driven culture and opportunities for career growth.

Account Manager (Consumer Brands)

Company: GiddyUp

Location: Remote

Posted Jan 22, 2025

GiddyUp is a performance agency with a global ecommerce and CMS platform. The company aims to help brands win by connecting them with shoppers worldwide. The Advertiser Account Manager role involves discovering and qualifying leads, nurturing revenue growth, optimizing account growth, and acting as a liaison between GiddyUp and brand partners. The role requires strong relational skills, proficient communication, and a customer-centric focus. Success in this role is measured by pitching offers, onboarding brands, and generating profit. The company offers comprehensive benefits and a flexible, remote work environment.

Sr. Brand Manager- Federal

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and contribute to their mission. The Category and Brand Management team collaborates with various departments to develop partner marketing strategies, increase market share, and drive revenue. The Senior Brand Manager acts as a product expert, channel leader, and strategic partner, managing product sales, profitability, and awareness. Key responsibilities include engaging with strategic partners, analyzing industry information, developing marketing plans, and providing comprehensive reporting. Required qualifications include strong communication skills, business acumen, and a proven track record of driving results. CDW values diverse perspectives and offers a supportive culture with opportunities for career growth.

Principal FSA

Company: CDW

Location: Remote

Posted Jan 22, 2025

Field Service Engineer

Company: Northrop Grumman

Location: Banstead, United Kingdom / Remote

Posted Jan 22, 2025

Northrop Grumman UK is seeking an experienced Field Service Engineer for a role involving installation, commissioning, and repair of complex systems, primarily on Royal Navy ships and submarines. The role requires 75% travel within the UK, predominantly to Portsmouth and Barrow-in-Furness. The engineer will report to the Operations Manager and be a key part of the service engineering team. Responsibilities include performing service tasks, conducting installation audits, diagnosing and fixing issues, and supporting Factory Acceptance Tests. Benefits include private health care, career development opportunities, and performance bonuses. The ideal candidate should have experience in practical fault-finding on complex equipment, PC configuration, networking, and IT skills, and familiarity with maritime systems. A full UK driving license and ability to manage time and work independently are required. Security clearance (SC) is mandatory.

Senior Manager Internal Audit

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, is seeking a highly experienced Senior Manager, Internal Audit. The role involves managing and overseeing financial, operational, and compliance audits, leading the execution of the internal audit plan, and collaborating with key business partners. The ideal candidate should have extensive internal audit experience, excellent communication skills, and a professional certification like CPA or CIA. CDW values innovation, continuous growth, and fosters an environment that embraces collaboration, integrity, inclusivity, and individuality.

Senior IT Operations Systems Engineer

Company: Airalo

Location: Remote

Posted Jan 22, 2025

Airalo, a global eSIM store, is seeking a Senior IT Operations Systems Engineer to shape the future of internal user work. The role involves building automation, making technical decisions, collaborating with compliance teams, and mentoring junior staff. The ideal candidate has 5+ years of experience in user support, knowledge of identity and access management, and experience with SaaS applications. Fluency in English and strong communication skills are required. Knowledge of scripting languages, workflow automation tools, and telecommunications is a plus.

Account Executive, Strategic (State and Local Government)

Company: Airtable

Location: Remote

Posted Jan 22, 2025

Airtable, a no-code app platform, is seeking an experienced Account Executive with 5+ years in Enterprise SaaS sales, particularly within State and Local Government (SLG) sectors. The role involves identifying and developing account plans, influencing sales processes, and educating customers on Airtable's value. The ideal candidate will have a robust professional network in the Public Sector, a track record of overachieving quota, and experience selling to central buying/IT teams. They should be consultative, comfortable presenting to executives, and passionate about Airtable's mission. The role offers significant revenue impact, deep relationship building, and growth opportunities.

Senior Manager Internal Audit

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, is seeking a highly experienced Senior Manager, Internal Audit. The role involves managing and overseeing financial, operational, and compliance audits, leading the execution of the internal audit plan, and collaborating with key business partners. The ideal candidate should have extensive internal audit experience, excellent communication skills, and a professional certification like CPA or CIA. CDW values innovation, continuous growth, and fosters an environment that embraces collaboration, integrity, inclusivity, and individuality.

Principal Field Solution Architect - Hybrid Infrastructure Healthcare

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, offers a Principal Field Solution Architect (FSA) role focusing on pre-sales solution design. The role involves working with sales teams to plan strategies, analyzing sales environments, and developing strategic relationships. The FSA is expected to be a subject matter expert, designing technical solutions, and providing feedback to technology leaders. Key responsibilities include technology leadership, sales, and sales support. The role requires a Bachelor's Degree, minimum four years of technical pre-sales or architecting experience, and proficiency in Microsoft Office applications. CDW values diverse perspectives, fostering a culture of learning and collaboration.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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