Exceptional Customer Service Jobs in USA

500,918 open positions · Updated daily

Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Trust & Safety Operations Lead

Company: Eventbrite, Inc.

Location: USA

Posted Dec 13, 2024

The text describes the Operations Excellence team within Eventbrite, their role in building a team obsessed with creating the best experience for creators and attendees, and the Trust and Safety Operations Lead's role in maintaining platform integrity and ensuring operational excellence. The team focuses on trust, security, and support, and the lead is responsible for resolving complex trust and safety issues, driving proactive measures to prevent platform abuse, and leading the integration of new products into operational workflows.

Senior Solutions Engineer - Corporate (MMK)

Company: Webflow

Location: USA

Posted Dec 13, 2024

Webflow is seeking a Senior Solutions Engineer to inspire corporate and mid-market customers by helping them understand the art of what's possible with the Webflow platform. The role involves uncovering customer business and technical priorities, influencing product direction, and championing the customer voice. The cash compensation range for this role depends on the cost of labor in the geographic area, with figures ranging from $153,000 to $220,000 in USD for workers in the United States (Zone A and B) and $174,000 to $220,000 in CAD for workers in Ontario and British Columbia, Canada. Benefits include equity, company bonus, sales commissions, retirement plans, health benefits, and wellness stipends. The role requires 3+ years of SaaS technical presales experience, a consultative approach, experience with solution and value selling, and excellent coaching, writing, and presentation skills.

Onboarding Manager - Weekend Coverage

Company: Mercury

Location: USA

Posted Dec 13, 2024

Mercury is a financial technology company building a banking stack for startups. They have grown to over 100,000 startups and small businesses since launching in 2019. They are looking for an Onboarding lead to join their team as they continue to scale. The role involves managing a team of specialists, creating efficient processes, and overseeing project execution. The company is a financial technology company, not a bank, and provides banking services through Choice Financial Group and Evolve Bank & Trust®.

Platform Product Manager - Trust & Safety

Company: Airbnb

Location: USA

Posted Dec 13, 2024

Airbnb's Trust and Safety team is responsible for building cutting-edge machine learning models to detect risk, defend against risky actors, and maintain a safe and trusted community. The role involves creating vision and strategy for Trust and Safety products, leading cross-functional teams, and communicating concisely to influence outcomes. The team is focused on fraud, safety, and other areas to reduce incidents and defend against threats.

Salesforce Solution Architect

Company: Litify

Location: USA

Posted Dec 13, 2024

Litify is a revolutionary legal technology platform that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations. With offices in New York and New Orleans, Litify is at the heart of legal innovation and is recognized as one of Inc 5000 and Deloitte Technology Fast 500s fastest-growing private companies in America. They are seeking a Solution Architect to join their growing Professional Services organization and help with the end-to-end implementation of their SaaS platform built on Salesforce.com for new customers.

Account Manager

Company: Myriad360

Location: USA

Posted Dec 13, 2024

The text describes a role as an Account Manager for Myriad360, a company that values empathy, problem-solving, and continuous improvement. The role involves managing customer quoting and ordering, building relationships with clients, and contributing to the company's mission of challenging and enabling employees to achieve great things.

Practice Manager - Data Science, AI and ML

Company: Rackspace

Location: USA

Posted Dec 13, 2024

The role of a Practice Manager in the Data Science AI and ML practice at Rackspace involves being a subject matter expert, leading projects, managing direct reports, and acting as a leader within the practice. The manager will be technically focused, understand business planning, and provide tactical scope to business representatives. They will educate customers on data science and AI solutions, help with cloud migrations, and lead deep solutions and architectural discussions. The manager will also collaborate in setting up go-to-market strategies, travel up to 50% of the time, and foster an aspirational working culture within the team.

Senior Product Manager - Nutrition and Meal Delivery

Company: Futurhealth

Location: USA

Posted Dec 13, 2024

The text is a job description for a Senior Product Manager position in the food and nutrition domain. The role involves product management, food sourcing, product development, customer advocacy, and market analysis. The ideal candidate should have over 5 years of product development experience, a strong background in nutrition and meals, and experience launching products at scale in an agile environment.

Sr. Counsel - Securities and Governance

Company: Pinterest

Location: USA

Posted Dec 13, 2024

This job posting is for a Senior Legal Counsel position at a growing company, Pinterest. The role involves providing legal advice, managing SEC filings, advising on corporate governance, and supporting the Board of Directors. The ideal candidate has 10+ years of corporate law experience, strong knowledge of SEC regulations, and a positive business-focused attitude.

Principal Finance Analyst, Corporate Finance

Company: MeridianLink

Location: USA

Posted Dec 13, 2024

The Corporate Finance team is seeking a finance professional to provide financial and strategic insights to drive decision making and support all Corporate Finance processes. This is an excellent opportunity to join a dynamic organization in an impactful role with frequent interaction with leaders across the business. The ideal candidate will have proven experience in financial analysis, business planning, and reporting. The role is 100% remote and highly visible. Responsibilities include preparing and managing monthly Corporate reporting and forecasting processes, analyzing drivers of financial performance, and providing strategic partnerships to key stakeholders. The successful candidate will possess a strong understanding of financial statements, business judgment, and a collaborative working style.

Regional Director, Mid-Market Sales - Segment

Company: Twilio

Location: USA

Posted Dec 13, 2024

Twilio is seeking a Regional Sales Director MidMarket to lead a team of Account Executives in driving opportunities through the entire sales cycle. The right candidate is passionate about coaching, career development, new logo acquisition, and scaled customer expansion. The role involves managing a team, driving the sales process, executing GTM strategies, and engaging with high-growth technology companies.

Director, Sales Operations

Company: Hitachivantaracorporation

Location: USA

Posted Dec 13, 2024

The text highlights the importance of data in driving business results and the role of a Strategic Sales Operations Partner in achieving market share, revenue, and margin goals. The position requires a blend of technical and business skills, experience in sales operations and strategy, and the ability to manage multiple projects and priorities. The expected base salary range is $130K-$150K.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages