Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Staff Machine Learning Engineer

Company: generalmotors

Location: USA

Posted Dec 11, 2024

The role of ML Engineer at GM is to drive the vision and execution of the Marketing Experimentation and Optimization Platform. The individual will collaborate with cross-functional teams, work closely with stakeholders, and develop platforms, tools, and democratized capabilities to optimize ROI. The candidate should have a Bachelor's degree in computer science, Data Science, or a related quantitative field, and 58+ years of experience in full-stack software development, machine learning, data science, or quantitative insights. The role is based remotely with the expectation of reporting to Atlanta, Austin, Detroit, Warren, or Mountain View three times a week.

Senior Hardware Recruiter

Company: Red Cell Partners

Location: USA

Posted Dec 10, 2024

Red Cell Partners is an incubation firm building and investing in tech companies that are bringing revolutionary advancements to market in healthcare, cyber, and national security. They are seeking a Senior 1099 Recruiter to join their team on a remote contract basis to recruit top-tier talent for hardware roles in their power engineering startup incubation. The contract is for a minimum of 3 months and may be extended for the right fit.

Associate Director, Project Manager

Company: MODEL N

Location: USA

Posted Dec 10, 2024

The text describes a leadership role in revenue management cloud solutions for life science and high-tech companies. The Associate Director Project Manager will lead a cross-functional team, implement and maintain the Model N enterprise software solution, and deliver projects on time, on budget, and meeting customer expectations. The role also involves continuous process improvement, customer relationship building, and contributing to the overall improvement of the Application Services practice.

Referral Coordinator

Company: Pair Team

Location: USA

Posted Dec 11, 2024

Pair Team is a mission-driven organization improving wellbeing of underserved communities by connecting them to high-quality care. They build local partnerships, provide wraparound clinical services, upskill CBO staff, and utilize data-driven technology. They have a strong commitment to integrity, embracing challenges, breaking walls, acting beyond oneself, and caring for patients, partners, and one another.

Growth Marketing Manager

Company: Arcesiumllc

Location: USA

Posted Dec 11, 2024

Arcesium is a global financial technology firm seeking a highly experienced Growth Marketer to join their team. The ideal candidate will have experience in enterprise SaaS companies and a proven track record of implementing successful product-led growth strategies. The role is critical to the company's continued expansion and market leadership.

People Operations Coordinator

Company: Common App

Location: USA

Posted Dec 10, 2024

Common App is a national not-for-profit organization dedicated to the pursuit of access equity and integrity in the college admission process. They support more than 1 million students, one-third of whom are first-generation, as they apply to over 1000 diverse member colleges and universities using their free online application. They are currently searching for a People Operations Coordinator to support People Operations initiatives and ensure a supportive, transparent, and consistent employee experience.

Engineering Manager, Growth

Company: Gusto

Location: USA

Posted Dec 11, 2024

Gusto is a modern online people platform that helps small businesses take care of their teams. They offer full-service payroll, health insurance, 401ks, expert HR and team management tools. With offices in Denver, San Francisco, and New York, they serve over 300,000 businesses nationwide. The company is committed to building a collaborative and inclusive workplace. The role of Engineering Manager for the Payroll Onboarding Team involves empowering a team of engineers to make the flow simple and easy for companies new to Gusto. The team is tasked with leveraging technologies like OCR and AI to build a human-centric onboarding flow. The company offers a competitive cash compensation amount for this role, with final offer amounts determined by multiple factors.

Sales Executive

Company: G-P

Location: USA

Posted Dec 11, 2024

Global Partners is a company that aims to break down barriers to global business and enable opportunities for everyone. They have a remote-first and diverse team worldwide, with a focus on innovation, personal growth, and recognition. They offer an industry-leading SaaS-based global employment platform that enables customers to expand into 180+ countries. The company values its employees and offers excellent benefits and perks. They are looking for a Sales Executive with 5+ years of experience in technology sales, data-related software, and cloud-based applications.

Senior Software Engineer - Experimentation (Nimbus)

Company: Mozilla

Location: USA

Posted Dec 11, 2024

Mozilla Corporation is a nonprofit that has shaped the internet for the better over the last 25 years. They are looking for a new engineer to join their Nimbus team, which focuses on automated experimentation and feature delivery. The role involves designing and building robust scalable systems, helping reimagine content personalization, participating in mentoring and knowledge sharing, and being accountable for the operation of services. The candidate should have at least 4 years of professional experience in software engineering, Python or Rust, and experience with API design and development. They should also have experience with distributed teams and good communication skills. Mozilla offers generous performance-based bonus plans, rich medical dental and vision coverage, and other benefits.

Assistant General Counsel, Structured Finance

Company: Upstart

Location: USA

Posted Dec 11, 2024

Upstart is a leading AI lending marketplace that partners with banks and credit unions to expand access to affordable credit. The company has a mission to enable access to effortless credit based on true risk. The role of Assistant General Counsel involves leading and negotiating complex structured finance transactions, including capital markets transactions, warehouse facilities, JV structures, and complex purchase and servicing agreements. The position is remote with time zone requirements in Pacific Time, San Mateo CA, and Columbus OH. The company offers competitive compensation, comprehensive medical dental and vision coverage, 401k with company match, ESPP, life and disability insurance, generous holiday vacation sick and safety leave, and supportive parental family care and military leave programs.

Senior Data Quality Analyst

Company: cBEYONData

Location: USA

Posted Dec 10, 2024

cBEYONData is seeking a highly skilled and experienced team member to join their team in support of a multiyear SAP S4 HANA modernization effort for a Federal customer. The Senior Data Quality Analyst will support the Data Management Workstream Lead in driving data quality activities and coordinating across functional teams. The role requires managing and mentoring junior team members, leading data profiling, and developing and enforcing data quality standards. The ideal candidate should have an active DoD Secret security clearance, a Bachelor's degree in a related field, and 6 years of related work experience.

Transportation Claims Resolution Specialist

Company: Reserv, Inc

Location: USA

Posted Dec 10, 2024

Reserv is an insurtech company that specializes in creating and incubating cutting-edge AI and automation technology to simplify and streamline the claims process. They are seeking highly organized and customer-focused Transportation Claims Adjusters to join their team. The role involves speaking with customers, handling an inventory of claims, and delivering service to all constituents. The ideal candidate is motivated, growth-oriented, and passionate about the customer experience. They should be able to find the right exit ramp for claim resolution, be curious, antistatus quo, and communicate effectively.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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