Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Equipment Branch Operation Manager

Company: Johnson Controls

Location: USA

Posted Dec 09, 2024

The text describes a role with responsibilities including overseeing operational performance, managing customer satisfaction, driving projects, and ensuring compliance with regulations. The role requires a bachelor's degree in engineering with at least 7 years of experience in the building construction industry. The individual must have strong communication skills, team management abilities, and computer skills including Microsoft Office and AutoCAD.

Construction Manager - Sustainable Infrastructure

Company: Johnson Controls

Location: USA

Posted Dec 09, 2024

The Construction Project Manager role at Johnson Controls involves managing construction projects, controlling costs, ensuring profitability, and maintaining customer satisfaction. The manager is expected to have a Bachelor's degree in a relevant field, at least 5 years of direct project management experience, and strong communication skills. The role requires travel and proficiency in project management software and financial accounting systems.

HVAC Service Sales Representative

Company: Johnson Controls

Location: USA

Posted Dec 09, 2024

The HVAC Service Sales Rep plays a crucial role in the growth and profitability of the HVAC Service business. The candidate will focus on selling renewable maintenance agreements, build a referral network, and conduct sales calls to resolve customer needs. They will also develop territory marketing plans, attend trade shows, and represent Johnson Controls professionally.

Licensed Claims Team Lead

Company: Cover Genius

Location: USA

Posted Dec 10, 2024

Cover Genius is a Series E insurtech that protects global customers of the world's largest digital companies. They are recognized for their award-winning insurance distribution platform, diverse team, and commitment to social entrepreneurship. The Claims Team Lead role involves managing and mentoring the claims team, ensuring efficient claims handling, and providing an excellent customer experience. The company offers flexible PTO, employee stock options, and social initiatives. The salary range is between $49,000 and $77,000.

HVAC Project Engineer

Company: Johnson Controls

Location: USA

Posted Dec 09, 2024

The Complex Projects Engineer role at Johnson Controls involves leading a team in designing and executing complex HVAC equipment projects for US customers. The role requires managing project profit and loss, coordinating with various departments, and ensuring project success and customer satisfaction.

Partner Success Manager

Company: Bestow

Location: USA

Posted Dec 10, 2024

Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. They are on a mission to increase financial stability for everyone. Bestow offers a remote, contiguous 48-only hybrid workplace, meaningful benefits, substantial growth opportunities, and equity. The role of Partner Success Manager involves driving end-to-end implementation of new feature deliveries, driving post-sales partner success, supporting proposals, and serving as the key relationship manager with partners.

Product Marketing Manager

Company: Modernhealth

Location: USA

Posted Dec 09, 2024

Modern Health is a mental health benefits platform for employers that offers employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, financial, and physical wellbeing needs. The company has raised over $170 million in less than two years and is the fastest female-founded company in the US to reach Unicorn status. The company culture is centered around high empathy and accountability, with a focus on making mental health a strength and priority for all. They are looking for an experienced Product Marketing Manager to drive the success of their products and collaborate with various departments to communicate their value proposition to customers and stakeholders.

AI Data Leader

Company: 1848 Ventures

Location: USA

Posted Dec 09, 2024

The text is about 1848 Ventures, a venture studio focused on B2B SaaS startups powered by data and AI. They aim to transform the SMB market in industries like construction, real estate, hospitality, retail, and restaurants. The company is looking for a thought leader in AI to spearhead the AI and data strategy, ensuring alignment with their strategic vision and operational goals.

Senior HVAC Margin Strategy Leader

Company: Johnson Controls

Location: USA

Posted Dec 09, 2024

The text is about an opportunity to build a future with Johnson Controls, a global leader in smart, healthy, and sustainable buildings. The role involves supporting a multitude of industries, providing mentorship, and coaching sales teams. The position offers a competitive salary, benefits, and opportunities for growth. The employee will work on HVAC Construction sales, provide price levels, and collaborate with leadership. The goal is to increase win rates, optimize product positioning, and improve project strategy.

General Manager - ProcurementWorks

Company: Tonkean

Location: USA

Posted Dec 10, 2024

Tonkean is a revolutionary process experience platform that enables businesses to create intelligent, personalized automations integrating with any app or system. It democratizes access to innovative technologies, automates low-value tasks, and creates inbox solutions that analyze, prioritize, and route unstructured requests. Tonkean meets employees where they are, eliminating the need for change management and being 100% no-code. The General Manager for ProcurementWorks role involves driving product development, delivery, and implementation, ensuring a seamless experience for enterprise procurement teams.

Offensive Security Lead

Company: CGI Group, Inc.

Location: USA

Posted Dec 09, 2024

CGI Federals is seeking a highly motivated Cybersecurity expert to lead a rapidly growing team of Red Team operators and Application Security Engineers. The position offers collaboration with various technical and management disciplines, remote work, and opportunities for physical red team engagements. The Red Team Director will be responsible for leading ethical hacking and penetration tests of CGI and client environments. The role requires Bachelor's degree in Computer Science or related field, 10+ years of professional experience in cyber security, and proven technical task management experience.

Generative AI Consulting, Director

Company: NTT DATA

Location: USA

Posted Dec 09, 2024

NTT DATA is seeking a Generative AI Director to lead and oversee the delivery of AI projects within the practice, ensuring they meet quality standards and are completed on time and within budget. The role involves developing and implementing strategic plans for the AI practice, mentoring and guiding AI teams, establishing best practices for AI project management, providing technical leadership, and ensuring the technical quality of AI solutions.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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