Exceptional Customer Service Jobs in USA

501,180 open positions · Updated daily

Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Marketing Operations Specialist

Company: Facet

Location: USA

Posted Aug 22, 2024

Facet is seeking a Marketing Operations Specialist to support their Marketing and Growth team. The ideal candidate will have expertise in marketing automation, customer journey design, and experience working with marketing automation software. The role involves designing and implementing customer journeys, developing marketing automation programs, and optimizing marketing workflows.

Senior Support Engineer

Company: Mazedesign

Location: USA

Posted Aug 22, 2024

MazeMaze is a Series B-funded startup building the future of product research for modern teams. They are looking for a Senior Support Engineer to join their Level 2 Support team. The role involves troubleshooting and resolving complex technical issues, managing bug and feature request tickets, and providing amazing customer support experiences.

Application Developer

Company: Barbaricum

Location: USA

Posted Aug 22, 2024

Barbaricum is a rapidly growing government contractor providing leading-edge support to federal customers with a particular focus on Defense and National Security mission sets. They are seeking an Application Developer to support a Marine Corps customer in its development with subject matter and technical expertise.

Oracle Fusion SCM Cloud – Planning Functional Lead

Company: Cognizant

Location: USA

Posted Aug 22, 2024

Cognizant Technology Solutions is looking for an Oracle Fusion SCM Cloud Planning Functional Lead to join their team. The role requires expertise in Oracle Fusion Cloud Inventory and Warehouse Management modules, and the candidate should have minimum 3 Cloud implementation experience.

Senior Project Manager - App Innovation

Company: 3Cloud

Location: USA

Posted Aug 22, 2024

The job posting is for a project manager role at 3Cloud, a company that values teamwork, innovation, and growth. The job requires experience in IT, data analytics, and project management, as well as strong communication and problem-solving skills. The company offers competitive compensation, flexible work arrangements, and a range of benefits.

Marketing Campaign Specialist

Company: dscout

Location: USA

Posted Aug 22, 2024

dscout is a company that values research, diversity, and inclusivity. They are looking for a Marketing Specialist to join their team and help launch new marketing programs. The company offers a strong compensation package, education stipend, and remote work stipend.

Oracle Fusion Cloud - Procurement (P2P) Functional

Company: Cognizant

Location: USA

Posted Aug 22, 2024

Cognizant Technology Solutions is looking for an Oracle Fusion Cloud Procurement P2P Functional to join their team. The role involves implementing Oracle Fusion Cloud Procurement and Payables modules, conducting requirement workshops, and providing expert-level support.

Staff Software Engineer, Perception (Intelligent Systems)

Company: Latitude Inc

Location: USA

Posted Aug 22, 2024

Latitude AI is an automated driving technology company developing a handsfree eyesoff driver assist system for nextgeneration Ford vehicles. The company is driven by the opportunity to reimagine what it's like to drive and make travel safer, less stressful, and more enjoyable for everyone.

Storefront Designer

Company: Amaze

Location: USA

Posted Aug 22, 2024

Amaze is a company that provides creator success solutions, including a merchandising platform, advanced commerce design application, and scalable managed services. They are looking for a creative developer to join their Visual Site Experience Team to help creators become the next great brand.

Junior Designer

Company: Ollie Pets

Location: USA

Posted Aug 22, 2024

Ollie is a company that aims to improve the lives of pets and pet parents. They are looking for a Junior Graphic Designer to join their team and help develop creative campaigns. The company values diversity, inclusivity, and a passion for dogs.

Licensed Property & Casualty Insurance Agent

Company: Concentrix

Location: USA

Posted Aug 22, 2024

The job posting is for a Licensed Property and Casualty Insurance Agent position at Concentrix, a global organization that values diversity, inclusivity, and customer experience. The role involves working from home, providing customer service, and resolving routine problems. The company offers a range of benefits, including paid training, performance-based incentives, and a comprehensive employee assistance program.

Senior Customer Success Manager - Emerging Solutions

Company: Workiva

Location: USA

Posted Aug 22, 2024

Workiva Senior Customer Success Managers are responsible for managing the entire customer lifecycle, building strong relationships with key stakeholders, and driving customer adoption of Workiva solutions. They must be able to identify growth opportunities, ensure value realization, and provide strategic advice to executives and key stakeholders.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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