Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Business Advisory Jr. Professional II

Company: BryceTech

Location: Washington DC

Posted Feb 01, 2025

BryceTech, an Equal Opportunity Employer, is seeking a Data Management Analyst for NASA's Space Technology Mission Directorate (STMD). The role involves developing and maintaining systems for storing and organizing data about STMD-funded technologies, ensuring data quality, and supporting reporting requirements. The ideal candidate should have a technical degree, relevant experience, strong analytical skills, and proficiency in Python and database management. BryceTech offers competitive benefits including a comprehensive health plan, 401k match, and educational reimbursement.

Manager, Cyber Risk & Analysis - Cyber External Client Assurance - Independent Assurance (SOC 2, ISO 27001)

Company: Capital One

Location: Washington DC

Posted Jan 31, 2025

The Manager Cyber Risk & Analysis role involves facilitating Capital One's commercialized products and services through their Commercialized Attestation goals, SOC 2, and ISO 27001. The associate will perform process and technology risk assessments, evaluate control deviations, collect evidence for external auditors, and interpret control design for senior leadership. The role requires strong analytical skills, collaboration, and subject matter expertise. Basic qualifications include a high school diploma, 4 years of experience in Internal Controls Risk Management or Audit, and 2 years of experience in IT controls. Preferred qualifications include a Bachelor's degree, 5+ years of auditing experience, and cloud technology certifications. The role is eligible for performance-based incentives and offers a competitive salary range.

Product Manager Compliance Assistant App (m/f/x)

Company: Dynatrace

Location: Washington DC

Posted Feb 01, 2025

Dynatrace is seeking a product manager to lead the Compliance Assistant app, aiming to revolutionize compliance management for customers. The role involves defining the app's roadmap, analyzing competitors and customer use cases, collaborating with UX members, and defining adoption KPIs. Previous experience in compliance, product management, and SaaS cloud computing is beneficial. Dynatrace offers a culture of excellence, competitive compensation, and the opportunity to work with leading cloud providers and technologies.

Accounting Associate

Company: Aprio

Location: Washington DC

Posted Feb 01, 2025

Aprio is a nationally ranked CPA and advisory firm with 22 US office locations and over 2100 team members. They offer a top-rated culture, vast growth opportunities, and competitive compensation. The Accounting Associate position involves verifying daily deposits, entering and coding invoices, performing bank reconciliations, managing vendor profiles, and assisting in the preparation of 1099 forms. Qualifications include a Bachelor's Degree in Accounting, previous accounts payable and bookkeeping experience, and proficiency with Microsoft Suite products. Aprio provides medical, dental, and vision insurance, a 401k with profit sharing, flexible spending accounts, parental leave, tuition assistance, and a top-rated wellness program. They encourage diversity and offer a flexible working environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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