Exceptional Customer Service Jobs in Washington DC

84,920 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Director Security Solutions Sales

Company: Mastercard

Location: Washington, DC

Posted Jan 22, 2025

Mastercard is a global company that powers economies and empowers people in 200+ countries. They offer digital payments choices, innovative products, and services to help people and businesses prosper. The company is seeking a Director of Sales who will report directly to own a portfolio of key accounts.

Head of Legal Response Operations - USDS

Company: TikTok

Location: Washington, DC

Posted Jan 22, 2025

TikTok U.S. Data Security (USDS) is a division of TikTok focused on data protection and content assurance. The team, including Trust & Safety, Security & Privacy, Engineering, and more, aims to ensure U.S. user safety. The Law Enforcement Response Team (LERT) and Civil Response Team (CRT) within USDS handle legal obligations and compliance. The role involves overseeing these teams, requiring a strong legal background, preferably with criminal law courtroom experience. The leader will shape strategic direction, drive operational excellence, and ensure alignment with legal standards. TikTok emphasizes wellbeing and diversity, offering comprehensive support programs and an inclusive environment.

Food Service Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

The Food Service Worker role at Aramark involves assisting in food preparation, maintaining records, and ensuring high standards of quality, sanitation, and safety. The hourly rate is $22.30, with comprehensive benefits including medical, dental, vision, and work-life resources. Responsibilities encompass meal preparation, report generation, food storage, and adherence to food safety regulations. The role requires physical demands and may involve wearing uniforms and PPE. Aramark values equal employment opportunity and employee development.

Branch Operations Lead - East PA Market Hire - Montgomery County

Company: JPMorgan Chase

Location: Fort Washington, PA

Posted Jan 22, 2025

Chase is seeking a Branch Operations Lead Trainee to ensure accurate and efficient customer financial transactions, while fostering a welcoming and friendly environment. The role involves working closely with the Branch Manager and team to provide exceptional customer service, manage branch operations, and promote self-service options. The ideal candidate is detail-oriented, organized, and has a strong desire to connect customers with technology and build relationships.

Lead Teacher - Champions

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 22, 2025

KinderCare Learning Companies, a recognized early childhood education provider, is seeking a Lead Teacher. The role involves leading and mentoring less experienced teachers, implementing curriculum, creating a nurturing environment, partnering with parents, and supporting center success. Required skills include excellent customer service, organization, multi-tasking, and relevant education and experience. Benefits include discounted child care, medical, dental, vision, mental health support, wellness programs, and more. KinderCare operates in over 2,000 sites across 40 states, committed to providing high-quality child care for all families.

Cook

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Aramark is seeking a passionate Cook to prepare a variety of food using fresh ingredients and advanced equipment. The role involves cooking according to guidelines, maintaining food safety, and providing excellent customer service. The hourly rate is $18.50, and benefits include medical, dental, vision, and work-life resources. No experience is required, but knowledge of food preparation and safety regulations is essential. The position may require physical demands and adherence to safety policies.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

Registered Nurse

Company: DaVita

Location: Washington, DC

Posted Jan 22, 2025

DaVita, an Italian term meaning 'giving life', is seeking a Registered Nurse for a hospital position in Washington, D.C. The role involves delivering care to patients with end-stage renal failure or chronic kidney disease. No dialysis experience is required, and training may take place in a facility other than the assigned home facility. The nurse will work in a dynamic environment, providing specialty nephrology care in various settings like ICU, CCU, ED, and more. The position offers comprehensive benefits, including medical, dental, vision, 401(k) match, paid time off, and more. DaVita is a clinical leader with the highest percentage of facilities meeting or exceeding CMS's standards.

Assistant Maintenance Manager

Company: Bozzuto

Location: Washington, DC

Posted Jan 22, 2025

Bozzuto, a company focused on designing, building, managing, and maintaining unique residences, is seeking an Assistant Building Maintenance Manager. The role involves leading by example, showing care for residents, resolving maintenance issues, managing turnover processes, and preserving building value. The ideal candidate should have 5+ years of maintenance experience, HVAC/EPA/NAPE certifications, and strong leadership skills. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, and tuition reimbursement.

Food Service Worker

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

The Food Service Worker role at Aramark involves assisting with food preparation, maintaining cash and meal records, and ensuring high standards of quality, sanitation, and safety. The position offers a competitive hourly rate of $17.75 and comprehensive benefits including medical, dental, vision, and retirement savings plans. Key responsibilities include preparing quality food, maintaining accurate food storage, serving food according to schedules, adhering to food safety regulations, and keeping the work area clean and organized. The role may require physical demands and the use of Personal Protective Equipment (PPE).

General Utility Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role involves ensuring guest satisfaction, maintaining dishwashing station, and performing light maintenance tasks. The hourly rate is $21.90, with benefits including medical, dental, vision, and work/life resources. Aramark values employee development and offers opportunities for career growth. The position requires understanding of basic sanitation and safety procedures, and flexibility for evenings and weekends.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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