Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health emphasizes a heart-centric approach to healthcare, focusing on enhancing human-centric services. The company aims to transform healthcare by improving access, lowering costs, and providing personalized, convenient, and affordable solutions. Pharmacy Technicians play a crucial role in delivering operational and service excellence, ensuring accurate and timely prescription fulfillment, and contributing to positive patient experiences. CVS Health offers comprehensive benefits, including medical, dental, vision, retirement savings plans, and well-being programs.

Collibra Solution Architect - 100% Remote (REF1739S - WOC)

Company: Citizant

Location: Washington DC

Posted Jan 21, 2025

Citizant, a leading provider of professional IT services to the US government, is seeking an experienced data governance professional with extensive Collibra experience. The role involves providing expert guidance on the design and implementation of the Collibra platform, developing and implementing data governance frameworks, and leading cross-functional teams. The ideal candidate should have 5-7 years of experience in data governance or data management, a strong understanding of advanced data governance concepts, and experience working in an Agile environment. The position offers a competitive salary range of up to $150,000 - $160,000 yearly, excellent compensation and benefits, and opportunities for personal and professional development. US Citizenship is required, and an active Public Trust clearance or the ability to obtain one is necessary.

Jewelry Sales Consultant

Company: Brilliant Earth

Location: Washington DC

Posted Jan 21, 2025

Brilliant Earth is seeking a full-time Jewelry Consultant for their Fairfax VA showroom. The role involves guiding customers through the sales process, managing high volumes of leads, and providing personalized experiences. The ideal candidate should have a passion for customer service, a drive to exceed sales targets, strong communication skills, and the ability to work collaboratively. Brilliant Earth offers competitive compensation, career growth opportunities, diverse team, lifestyle spending account, continued education, employee discounts, sales incentive programs, mental wellness perks, giving back opportunities, medical, dental, and vision insurance, 401k match, paid time off, parental leave, disability and life insurance, and pre-tax commuter benefits.

Head of Child Safety Operations - USDS

Company: TikTok

Location: Washington, DC

Posted Jan 21, 2025

TikTok, a leading platform for short-form mobile videos, emphasizes its commitment to user safety and data security through its U.S. Data Security (USDS) division. The company's mission is to inspire creativity and bring joy, and this is reflected in its various teams, including Trust & Safety, Security & Privacy, and Engineering. A specific focus is the Child Safety Team, responsible for protecting vulnerable populations from online child sexual exploitation and abuse (CSEA). They work closely with legal, product, policy, engineering, and data teams to improve prevention and detection systems. The role of Head of Child Safety Operations involves overseeing daily operations, ensuring compliance with legal requirements, and collaborating with cross-functional teams to enhance tools and processes. TikTok values diversity, inclusion, and employee wellbeing, offering comprehensive wellbeing programs and reasonable accommodations for candidates with disabilities or other needs.

Branch Manager - Washington DC Market - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Jan 21, 2025

Chase is seeking a Branch Manager to lead a team in providing exceptional customer service, educating clients on digital banking platforms, and fostering a strong, inclusive culture. The role involves managing branch operations, growing deposits and investments, and collaborating with various Chase departments to offer a seamless customer experience. Key responsibilities include setting the branch's tone, coaching employees, maintaining a strong risk environment, and adhering to regulatory requirements. Required qualifications include proven leadership, effective priority management, and a commitment to operational integrity. Preferred qualifications include a college degree, retail banking experience, and Chase leadership experience.

Sr. Manager , Digital Product - Fraud, Waste & Abuse (FWA) Program

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a Sr. Manager, Digital Product for Fraud, Waste & Abuse (FWA) to oversee the maintenance and growth of the FWA program, delivering ~$75M in impact annually. The role involves understanding and knowing the product strategy, prioritizing new features, interpreting customer feedback, developing project plans, and serving as the voice of the POA. The ideal candidate should have 5+ years of product management experience, 5+ years in healthcare analytics, and 3+ years meeting project milestones. Preferred qualifications include knowledge of fraud, waste and abuse identification, cross-functional partnership experience, financial acumen, API experience, and Agile/Lean/Six Sigma skills. The role offers a competitive pay range, comprehensive benefits, and opportunities for professional growth.

Personal Banker - 7th & Eye

Company: PNC

Location: Washington, DC

Posted Jan 21, 2025

ServiceNow Hardware Asset Manager HAM Pro

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is seeking a fully remote ServiceNow Hardware Asset Manager to manage and optimize clients' IT assets. The role involves overseeing the entire asset lifecycle, from procurement to retirement, and requires strong technical expertise, project management skills, and understanding of IT asset management best practices. The manager will lead a team responsible for maintaining inventory of IT serialized equipment, valued at over $1 billion, ensuring data accuracy for sound business decisions. The role involves collaborating with various IT and business teams, defining asset management strategies, and driving continuous improvement initiatives. Required qualifications include 5+ years of asset management experience, proficiency in ServiceNow HAM Pro, and experience with Excel, Visio. Preferred qualifications include ServiceNow CMDB and SAMPro experience, and MicroFocus Asset Manager experience.

Breaking News Correspondent (Level 1 Journalist)

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 21, 2025

Reuters is hiring a Breaking News Correspondent (Level 1 Journalist) in Los Angeles or Washington, DC. The role involves covering major political and general news stories, including the U.S. presidential transition. Candidates should have strong news judgment, a proven track record of producing sharp reporting on deadline, and an interest in covering stories across politics, policy, and national affairs in the U.S. and Canada. The Breaking News Team plays a crucial role in Reuters' reporting, requiring experience and adaptability to cover a wide range of stories, from political events to natural disasters. The ideal candidate will have 5-10+ years of experience, excellent communication skills, and the ability to work under pressure. Reuters offers competitive benefits, including global career opportunities, learning and development programs, and a chance to work alongside Pulitzer Prize-winning journalists.

Staff Data Engineer ( SQL , Python , ETL , Data Pipeline , Data Modeling , GCP , Architecture ) - Remote

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is dedicated to delivering human-centric health care, guided by the purpose 'Bringing our heart to every moment of your health'. The Staff Data Engineer (People Analytics) role involves designing and managing data pipelines, ensuring data accuracy, providing technical leadership, supporting analytics, maintaining data security, and collaborating with stakeholders. The role requires 5+ years of Data Engineering experience, expertise in ETL/ELT processes, SQL, Python, Workday, and cloud platforms. Preferred qualifications include problem-solving skills, communication abilities, and experience with data visualization tools. A Bachelor's or Master's degree in relevant fields is required. The pay range is $83,430.00 - $222,480.00, with additional benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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