Exceptional Customer Service Jobs in Washington DC

84,920 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Information Assurance Analyst

Company: Andworx LLC

Location: Washington DC

Posted Jan 20, 2025

Andworx is seeking an Information Assurance Analyst with extensive Federal Government experience. The role involves developing and maintaining information security programs, reviewing and drafting IA policies, and ensuring compliance with DoD policies and security best practices. The ideal candidate should possess strong communication skills, relevant certifications, and US citizenship with an active DOD Secret clearance. Andworx is a collaborative team that values innovation, quality, and continuous learning.

Nurse Practitioner Family Medicine Per diem (Kadlec Clinic)

Company: Kadlec Regional Medical Center

Location: Richland, Washington

Posted Jan 21, 2025

Kadlec Family Medicine Residency is seeking a Family Medicine Nurse Practitioner for a per diem clinical position. The role offers a positive impact on patient care, contributes to the community's health and well-being, and provides a state-of-the-art facility. The compensation is between $68.00 and $80.17 per hour, and the provider will work in a growing network of primary and specialty care physicians and clinics.

Obstetrics and Gynecology physician (Swedish Medical Group)

Company: Swedish Health Services

Location: Edmonds, Washington

Posted Jan 20, 2025

Swedish Medical Group is seeking a physician to join their team in Edmonds, Washington. The position offers a healthy work/life balance, comprehensive benefits, and opportunities for growth. The organization is part of the Swedish Health System, which provides centralized system support and shared EMR. The area offers easy access to nature, cultural attractions, and urban amenities.

Physician Assistant Gastroenterology (Swedish Medical Group)

Company: Swedish Health Services

Location: Seattle, Washington

Posted Jan 21, 2025

The Swedish Digestive Health Institute is seeking a full-time physician assistant to join its new Gastroenterology team in Edmonds, Washington. The position offers outpatient care, growth opportunities, and a state-of-the-art facility in Seattle. Candidates with at least 1 year of experience are preferred, and the compensation package includes $132,000-$183,000 per year. Swedish Medical Group is an integrated team serving the greater Seattle area, with easy access to seven campuses and a shared EMR system.

Power Platform Solutions Architect

Company: Andworx LLC

Location: Washington DC

Posted Jan 20, 2025

Andworx is recruiting Power Platform Solutions Architects to join high-performing teams, leading the development of mission-critical solutions for federal government customers. The ideal candidate should have extensive experience in developing and architecting enterprise-grade Power Platform solutions, including Power Apps, Power BI, Power Automate, and Power Platform Administration. They should also possess strong communication skills, critical thinking abilities, and a passion for learning new technologies. The role is hybrid, requiring candidates to live within a commutable distance to the Washington DC Metro area.

Power Platform Lead Developer

Company: Andworx LLC

Location: Washington DC

Posted Jan 20, 2025

Andworx is seeking a Power Platform Lead Developer to join a high-performing team of solutions developers. The role involves leading the development of mission-critical operational and prototype solutions for federal government customers, partners, and internal environments. The ideal candidate should have a background in client interaction, solutioning, data analysis, and a deep understanding of leading-edge tools and features. They should be comfortable building customer-focused applications and interacting with senior stakeholders to drive innovation and adoption. The role requires expert-level proficiency with the Microsoft Power Platform, including Power Apps, Power BI, Power Automate, Power Platform Administration, and Microsoft Dataverse. The candidate must have 5 years of experience developing and architecting enterprise-grade Power Platform solutions, experience leading and managing concurrent technical projects and teams, and the ability to rewrite and reengineer custom legacy applications to PowerApps solutions. The role is hybrid, requiring the candidate to live within a commutable distance to the Washington DC Metro area.

Enterprise Architect

Company: KeenLogic

Location: Washington DC

Posted Jan 20, 2025

KeenLogic is offering a full-time position for an Enterprise Architecture and Change Management Lead. The role involves guiding the design, development, and implementation of enterprise technology and business architecture. The candidate must have strong leadership, strategic planning skills, and experience in technology leadership, enterprise architecture, and application integration. The position requires expertise in cloud computing and government-owned system architectures. The role involves developing enterprise architecture strategies, establishing architecture frameworks, and leading governance forums. The candidate must have TOGAF 10 Certified Enterprise Architecture Practitioner or TOGAF 9 Certified Level 2 certification. Desired certifications include change management methodologies. The role offers Fortune 500-level benefits, PTO, 401k, life insurance, and monthly reimbursement for travel. The position is mainly remote, but the candidate must be willing to be onsite in Washington DC as needed.

Human Resources Employee Relations Specialist

Company: LaunchPointPEO

Location: Washington DC

Posted Jan 20, 2025

Subsidium Inc, a global provider of engineering services, is seeking a Human Resources Employee Relations Specialist for its task order with the US Department of State's Foreign Service Institute. The role involves providing advice and assistance on employee conduct, suitability, and discipline issues for both Civil Service and Foreign Service employees. The incumbent will develop, implement, and administer policies and programs, ensuring consistency in practices and procedures. They will also draft disciplinary proposals, decision letters, and agreements, and provide expert advice to management on handling misconduct and performance-related matters. The ideal candidate should have comprehensive knowledge of Federal employee relations, administrative laws, and security requirements, with strong communication skills in both written and oral forms.

Clinical Assistant Professor (NW Hospitalist) in the Generalist Division, Department of Obstetrics and Gynecology, University of Washington

Company: University of Washington

Location: Seattle, Washington

Posted Jan 20, 2025

The University of Washington Medical Center-Northwest (UWMC-NW) is seeking full or part-time Obstetrics and Gynecology Hospitalists for a 12-month service period starting May 1, 2025. The position is for a Clinical Assistant Professor with opportunities for clinical and administrative responsibilities. The hospital has a new Labor and Delivery Unit with annual birth volumes of ~1,700, projected to grow to ~2,000. The role involves patient evaluation, consultation, surgical coverage, and direct inpatient care. There are also opportunities for teaching, research, and service in Obstetrics and Gynecology. The full-time salary range is $19,167 - $25,000 per month. Qualifications include an MD or DO degree, board eligibility/certification in Obstetrics and Gynecology, and two years of work experience is preferred.

Human Resources Classification Specialist

Company: LaunchPointPEO

Location: Washington DC

Posted Jan 20, 2025

Subsidium Inc, a global provider of engineering systems integration services, is seeking a Classification Specialist for the US Department of State's Foreign Service Institute. The role involves writing technically authoritative position descriptions for various occupations, consulting with management officials, and conducting management studies regarding position classification and organizational structures. The ideal candidate should have substantial experience in the federal personnel and position classification system, with at least ten years of classification experience and five years in the training field. Subsidium Inc offers comprehensive benefits including medical, vision, dental plans, holiday and personal time off, 401K, life insurance, education and training assistance, incentive plans, and employee assistance programs.

Per Diem Obstetrician/Gynecologist (Providence Centralia Hospital)

Company: Providence

Location: Centralia, Washington

Posted Jan 21, 2025

Providence Centralia Hospital is recruiting a Per Diem Obstetrician/Gynecologist for southeastern Washington. The role involves ER care, inpatient consults, c-sections, and general OB/GYN tasks. The hospital, known for its high-quality care and compassionate team, offers a balanced schedule and competitive compensation of $195 per hour. Centralia, a semi-rural community of 16,000, provides a mix of outdoor recreation and shopping opportunities, with affordable property and no state income tax.

Senior Contracting Specialist

Company: LaunchPointPEO

Location: Washington DC

Posted Jan 20, 2025

Subsidium Inc is a global provider of engineering systems integration services to both Government and Commercial entities. The company is dedicated to helping customers overcome challenges through innovative solutions, particularly in the transformation of the US military and the global war on terror. The job summary involves maintaining open communication with the FSIACQ Contracting Officer Division, reviewing and amending procurement requests, preparing final award documents, and conducting market research. The role also includes contract administration, document preparation, project management, market analysis, and administrative duties. The company offers a range of benefits and perks, including medical, vision, and dental plans, holiday and personal time off, 401K, life insurance, education and training assistance, incentive plans, and employee assistance programs.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages