Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Deputy Chief of Operations

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Architect of the Capitol is seeking a Deputy Chief of Operations to advise on facilities management, design, construction, risk management, physical security, emergency management, and critical infrastructure protection. The role requires a US citizen or eligible non-citizen, and successful completion of a background investigation and drug testing. Applicants must meet OPM's qualification requirements, including Executive Core Qualifications (ECQs) and Professional Technical Qualifications (PTQs). The ECQs cover leading change, leading people, results-driven approach, business acumen, and building coalitions. The PTQs require experience in managing large federal facilities and maintaining relationships with diverse stakeholders. A degree in engineering or architecture is required, or equivalent experience. Benefits include a competitive salary, comprehensive retirement plan, health insurance, training opportunities, and flexible work hours.

Bartender for District E-Sports

Company: Aramark

Location: Washington, DC

Posted Dec 21, 2024

Aramark is seeking a Bartender to serve alcoholic and non-alcoholic drinks, process transactions, and maintain a positive demeanor. The role involves mixing drinks, adhering to alcohol service policies, and ensuring excellent guest service. Previous bartending experience is preferred, along with knowledge of bartending principles and current trends. The hourly rate ranges from $10.00 to $10.00, with potential for additional compensation. Aramark offers comprehensive benefits including medical, dental, vision, and work/life resources.

Supervisory Attorney Advisor (Division Chief)

Company: Department of Justice - Bureau of Alcohol, Tobacco, Firearms, and Explosives

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

ATF is a U.S. Department of Justice agency safeguarding communities from violent criminals, illegal firearm use, arson, terrorism, and illegal alcohol/tobacco diversion. They collaborate with various entities through information sharing, training, research, and technology. The job posting details requirements such as U.S. citizenship, background check, legal writing sample, and specific experience for GS-15 level.

GENERAL ENGINEER

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 21, 2024

This is a public notice for a General Engineer position in the Technical Division (SP20)/Infrastructure and Capabilities Branch (SP25) of Strategic Systems Programs. The role requires US citizenship, suitability for federal employment, direct deposit participation, and clearance acquisition. Specialized experience is needed, including budgetary, programmatic, and technical management, professional engineer work, and quality assurance. A professional engineering degree or equivalent is required. The position may involve travel and requires passing a drug test. It's part of the Department of Defense Priority Placement Program and Navy Nuclear Deterrent Mission.

Crisis Operations Specialist

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for Program or Operations Specialist positions in the Bureau for Conflict Prevention and Stabilization, Office of Transition Initiatives (CPS/OTI) at USAID. The role involves working on peace-building, conflict prevention, and political transition programs in high priority countries. The position requires U.S. citizenship, a secret security clearance, and completion of Selective Service registration for eligible males. Qualifications include a degree in international relations, foreign affairs, or related fields, or equivalent experience. Specialized experience is required for GS-11 and GS-12 levels, focusing on programming implementation, process assessment, and stakeholder collaboration.

Director, Visa Consulting & Analytics, Merchant and Co-Brand Partners

Company: Visa Inc,

Location: Washington DC

Posted Dec 21, 2024

Visa is a world leader in payments and technology, with over 259 billion transactions annually. They aim to connect the world through innovative, convenient, reliable, and secure payments. The Director role involves leading Visa Consulting and Analytics, driving tangible results for clients, and applying deep expertise in the payments industry. The position is hybrid, requiring on-site work 23 days a week.

Relationship Banker - Washington, DC Market - Bilingual in English/Spanish Required

Company: Merrill

Location: Washington, DC

Posted Dec 21, 2024

Bank of America is dedicated to being a diverse and inclusive workplace, offering competitive benefits and flexibility. The role involves engaging clients, educating them on self-service resources, and connecting them to financial solutions. Key responsibilities include processing cash transactions, building client relationships, and adhering to laws and regulations. The ideal candidate is a self-starter with strong communication skills, problem-solving abilities, and bilingual in English and Spanish is a plus.

Meatcutting Worker

Company: Department of Defense - Defense Commissary Agency

Location: Bremerton, Washington Bremerton, Washington

Posted Dec 21, 2024

This job posting is for a position assisting full-performance meatcutters in processing beef, pork, veal, and lamb. The role involves simpler tasks such as traying, wrapping, and weighing meat. Qualified candidates should have experience in retail meat departments, cutting, trimming, and boning meat, and using hand and powered meat cutting equipment. Physical requirements include prolonged standing, stooping, kneeling, bending, and climbing, along with continuous walking, standing, and frequent lifting, pushing, and pulling of heavy meat boxes. The position is non-exempt under the Fair Labor Standards Act and is subject to a background investigation and E-Verify. The work environment may involve temperature changes, exposure to weather conditions, and minor injury risks.

Associate Director of Manufacturing

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The text describes a job opening for an Associate Director of Manufacturing at the Bureau of Engraving and Printing. The role involves providing leadership in manufacturing, ensuring quality product production, meeting customer demand, and operating production efficiently. Key requirements include U.S. Citizenship, progressively responsible leadership experience, and evidence of executive potential. The role necessitates meeting Executive Core Qualifications (ECQs) and Technical/Professional Qualifications (TQs). ECQs focus on leading change, leading people, results-driven approach, business acumen, and building coalitions. TQs require expertise in managing complex manufacturing operations, developing organizational vision, and analyzing technical issues.

Private Wealth Management Branch Administrator

Company: Morgan Stanley

Location: Washington, DC

Posted Dec 21, 2024

The Branch Administrator role at Morgan Stanley involves providing comprehensive administrative support to the Branch, including managing expenses, travel, events, and finances. The role offers opportunities for career growth and skill development. Key responsibilities include managing T&E and EnC expenses, coordinating events, maintaining financial records, supporting management, participating in firm initiatives, and handling office administration tasks. The ideal candidate should have strong computer skills, excellent communication, time management, and interpersonal skills. A high school diploma is required, with a college degree preferred and related experience a plus. The salary range is $50,000.00 - $95,000.00 per year, with potential incentive compensation and benefits.

IT Technician (Customer Support)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Supreme Court of the United States is seeking a full-time position in the Office of Information Technology. The job requires strong customer service skills, proficiency with Microsoft Excel and Word, and excellent written and verbal communications skills. The position also involves configuring and managing web browsers, desktops in a virtualized environment, and video conferencing on cellular devices.

Platform Engineer - IBM Client Engineering - Washington, DC

Company: IBM

Location: Washington, DC

Posted Dec 21, 2024

IBM's Client Engineering is evolving its technology sales approach with innovative methods, focusing on 'show' rather than 'tell'. As a Platform Engineer, you'll collaborate in a multidisciplinary team to co-create solutions with clients, accelerating their transformation. The role involves leveraging hybrid cloud skills, communicating value, providing technical leadership, and supporting solutions. Success requires confidence, motivation, strong analytical skills, and a growth mindset. Preferred qualifications include technical education in relevant fields and experience with major cloud platforms.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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