Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Social Worker (HUD-VASH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting is for a social worker position in the U.S. Department of Veterans Affairs (VA). The role is eligible for the Education Debt Reduction Program (EDRP) and requires U.S. citizenship. A master's degree in social work from a CSWE-accredited school is mandatory, along with state licensure or certification. The position involves working with Veterans and their families, assessing their needs, and formulating treatment plans. Candidates must be proficient in English and pass a physical examination. They will also need an unrestricted State Driver's License and be cleared to drive a government vehicle. The role requires participation in seasonal influenza and COVID-19 vaccination programs. The position is in the Excepted Service and does not confer competitive status.

Supervisory Academic Exchange Specialist - Direct Hire Authority

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This is a public notice for the use of OPM's Direct Hire Authority for a position in the Office of Academic Exchanges, Deputy Assistant Secretary for Academic Programs, Bureau of Educational and Cultural Affairs (ECA/A/E). The role requires U.S. citizenship, a Secret security clearance, and qualifications such as a bachelor's or graduate degree in relevant fields or equivalent experience. Specialized experience at GS-13 level or higher in developing policies, plans, and projects for academic exchange programs is necessary. The position offers a comprehensive benefits package.

Social Worker (HUD-VASH)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting details a position eligible for the Education Debt Reduction Program (EDRP), offering up to $200,000 in student loan reimbursement. The role requires U.S. citizenship, a master's degree in social work, and state licensure/certification. The position involves working with Veterans and their families, assessing their needs, and formulating treatment plans. It requires proficiency in English, passing a physical exam, and obtaining a state driver's license. The role involves community work, driving Veterans, and participating in vaccination programs. The position is in the Excepted Service, not conferring competitive status.

Health Technician (Surgical)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

The text describes job positions at the Department of Health Agency, Puget Sound Market, Madigan Army Medical Center, Joint Base Lewis-McChord, Washington. These positions are in the Department of Surgery, Urology Services, and Dir. of Nursing, Operating Room. The roles are direct hire positions subject to a background investigation, seasonal influenza vaccinations, Basic Life Support training, pre-employment and annual physical examinations, drug screening, and lifting requirements. The job involves on-call work, shift work, and potential overtime. It's a mission-essential position requiring work during severe weather or emergencies. Qualifications include one year of specialized experience as a surgical technician. No educational substitution is allowed for experience. U.S. citizenship is required, and a one-year probationary period may be necessary. Benefits include a comprehensive package, but PCS costs are not reimbursable.

Program Analyst (Policy)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job announcement is for a position requiring U.S. citizenship, a background investigation, Selective Service registration, and the ability to obtain a government credit card. The role involves analyzing legislation, writing position papers, and providing briefings. Extended deployment within the U.S. and its territories is required. Specialized experience equivalent to at least GS-09 is needed for GS-11, and GS-11 experience for GS-12. Education or a combination of education and experience can also be used to qualify.

Emergency management specialist (GIS)

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The job posting is for a position in emergency management requiring a U.S. citizen with a Top Secret/SCI clearance. The candidate must be reliable, trustworthy, and able to deploy anywhere with little notice. Specialized experience in analyzing geospatial information products is required, with varying levels needed for GS-09 vs GS-11. A master's degree or higher can substitute for experience. The role offers comprehensive federal benefits and is a bargaining unit position, potentially subject to random drug testing.

Human Resources Specialist (Information Systems) (DE)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Human Resources Specialist (Information Systems) position in the Office of Human Resources Information Technology within the Department of Commerce. The role requires U.S. citizenship, successful background check, and direct deposit for salary payments. Specialized experience of one year is needed, equivalent to the next lower grade level in the Federal Service. The position is under the DOC Alternative Personnel System (CAPS) and is equivalent to the GS-13/14 grade levels. No specific education is required. Various hiring authorities are available, including those for veterans, persons with disabilities, and military spouses.

Supervisory Health System Specialist

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This is a job posting for a position in the Department of Medicine at Madigan Army Medical Center in Tacoma, Washington. The position requires specialized experience or education in healthcare administration. The job offers a comprehensive benefits package but also has requirements such as background investigations and seasonal influenza vaccinations.

Pretrial Services Officer

Company: Court Services and Offender Supervision Agency for DC - Pretrial Services Agency

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

PSA is recruiting for Pretrial Services Officers, seeking bilingual and non-bilingual candidates. The role involves case management, interviews, assessments, and ensuring defendants' court appearances. Spanish speakers are encouraged to apply. This is a law enforcement position with specific age, citizenship, and background investigation requirements. The position offers comprehensive benefits and may require telework, but is not eligible for remote work.

Management Analyst

Company: Department of Commerce - Economic Development Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This vacancy seeks a Management Analyst in the Department of Commerce with requirements including U.S. citizenship, background checks, and federal salary direct deposit. Qualifications emphasize specialized experience in analysis and administrative operations, with benefits including comprehensive federal employee perks.

Correctional Treatment Specialist (Drug Abuse Treatment Specialist)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Seatac, Washington Seatac, Washington

Posted Dec 21, 2024

The text describes a job opportunity at the Federal Bureau of Prisons, emphasizing the importance of preparing individuals for successful reentry into society. It highlights the role of highly-skilled, diverse, and innovative workforce in creating safety and security. The position requires a degree in behavioral or social sciences, with specific graduate education or experience in corrections or related fields. Specialized experience and selective factors are also required. The role offers benefits like job security, regular advancement, and law enforcement benefits, with a potential for early retirement.

Supervisory IT Cybersecurity Specialist - Deputy Chief Information Security Officer (Direct Hire)

Company: Department of Housing and Urban Development - Office of the Chief Information Officer

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Department of Housing and Urban Development's Office of the Chief Information Officer is seeking a candidate for a position in Washington, D.C. The role requires U.S. Citizenship, a background investigation, and completion of a Declaration for Federal Employment. Specialized experience is needed, including identifying vulnerabilities, implementing cybersecurity strategies, staff training, and providing system security guidance. No education requirement is specified. The position is exempt from the Fair Labor Standards Act and offers a comprehensive benefits package.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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