Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

General Engineer

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a General Engineer position in the Office of Facilities and Environmental Quality within the Department of Commerce. The role requires U.S. citizenship, successful background check, and possibly a probational period. The position is under the DOC Alternative Personnel System (CAPS) and is equivalent to GS-13/14 grade levels. Applicants must have a degree in engineering or a combination of education and experience equating to one year of specialized experience in facilities management.

General Manager - Custodial - Sports & Entertainment

Company: Aramark

Location: Washington, DC

Posted Dec 21, 2024

Aramark is seeking a General Manager for a position with a salary range of $100,000 to $120,000, depending on various factors. The role involves managing multiple contracted services for a client, generating $2-15M+ in revenue, and ensuring operational and financial goals are met. Key responsibilities include leading a team, managing client and community relationships, and developing strategies for service improvement and growth. The ideal candidate should have a Bachelor's degree in a relevant field, strong interpersonal skills, and experience in the service industry or contract services. Aramark offers comprehensive benefits and a positive work environment.

Physician -Supervisory Psychiatrist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 21, 2024

The text describes a job posting for a Supervisor position in Outpatient Psychiatric Services at the Behavioral Health Service. The role reports directly to the Psychiatry Section Chief. Requirements include U.S. citizenship, a medical degree from an approved institution, a full and unrestricted medical license, and completion of residency training. Preferred experience includes advanced education and clinical training in primary and specialty health care services. The role involves providing comprehensive health care services, directing care provision, and serving as a clinical consultant. The position requires proficiency in English and may involve protracted or irregular hours of work.

Regional Program Manager, Legal Compliance

Company: Cloudflare

Location: Washington, DC

Posted Dec 21, 2024

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a Regional Program Manager for Legal Compliance. The role involves managing company compliance with new laws and regulations, supporting internal investigations, administering compliance training, managing Cloudflare's Policy Hub, assisting with conflict of interest disclosures, and executing a regional integrity and compliance communications strategy. The ideal candidate should have 6+ years of program or project management experience, preferably in an in-house legal department or tech company, with a strong background in complex investigations and witness interviews. Excellent communication and interpersonal skills are required, along with the ability to work cross-functionally with various teams. The position offers competitive compensation, equity participation, and a comprehensive benefits package.

Interior Designer

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for an Interior Designer position at the Department of Commerce, specifically for the Office of Facilities and Environmental Quality. The role involves providing interior design services for tenants in the Herbert C. Hoover Building. The position requires U.S. citizenship and successful completion of a background check. Qualifications include one year of specialized experience equivalent to the GS-9 level in the Federal service, or a Ph.D. or equivalent doctoral degree in a relevant field, or a combination of education and experience. The position is non-competitive and offers a comprehensive benefits package.

Advanced Practice Nurse - Supervisory Psychiatric Mental Health

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Dec 21, 2024

The text describes a job opportunity for an Advanced Practice Nurse (Nurse Practitioner) at the Mann-Grandstaff VA Medical Center in Spokane, Washington. The role involves providing direct patient care in various programs including Comprehensive Case Management, Substance Use Disorder Treatment, Homeless Program, and Outpatient Psychiatric Care. The position requires U.S. citizenship, English proficiency, and various licenses and certifications. The role is in the Excepted Service and does not confer competitive status. The successful candidate will be required to be fully vaccinated against COVID-19.

Licensed Massage Therapist, Washington, DC

Company: Equinox

Location: Washington, DC

Posted Dec 21, 2024

Equinox Group, a high-growth collective of influential lifestyle brands, is seeking a results-driven Licensed Massage Therapist. The company offers competitive pay, a forward-thinking work environment, and opportunities for professional growth. The ideal candidate should possess a valid DC license, excellent communication skills, and a deep understanding of anatomy and movement. The role involves performing various types of massages, creating treatment plans, and maintaining a clean workspace.

Attorney-Adviser (Investigative Attorney)

Company: Department of Veterans Affairs - Veterans Affairs, Inspector General

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Office of Inspector General (OIG) is structured into seven operational units and has offices in over 60 locations across the country. The job announcement specifies requirements for a legal position, including U.S. citizenship, a law degree from an ABA-accredited school, and specialized experience in legal investigations or advising. The role offers competitive salaries, generous benefits, and opportunities for advancement.

Production Assistant (Temporary)

Company: The Kennedy Center

Location: Washington, DC

Posted Dec 21, 2024

The Kennedy Center, located in Washington D.C., is the nation's cultural center and a memorial to President John F. Kennedy. It hosts performances across all genres and is home to the Washington National Opera and National Symphony Orchestra. The Center values its employees' diverse perspectives and skills, fostering a safe, transparent, and replenishing workplace. It is an equal opportunity employer. The Production Assistant role, ideal for those with a background in Stage Management, offers the chance to work with renowned artists and perform at the Kennedy Center. The position requires 1-2 years of experience in performing arts, a Bachelor's degree preferred, and the ability to work non-traditional hours.

Business Development Officer, Aerospace, Defense & Government Services

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 21, 2024

JPMorgan Chase is seeking a Business Development Officer to lead national business development initiatives for the Aerospace, Defense, and Government Services sectors. The role involves generating sales leads, building relationships, and identifying opportunities to create mutually-beneficial relationships. The ideal candidate will have strong interpersonal and communication skills, experience in sales or business development, and the ability to travel to markets and sales meetings.

Senior Cybersecurity Compliance Cloud Analyst

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 21, 2024

SkyePoint Decisions, a leading Cybersecurity Architecture and Engineering firm based in Dulles, Virginia, is seeking a Senior Cybersecurity Compliance Cloud Analyst. The role involves protecting sensitive data and complex systems from various threats, working with critical systems like JWICS, SIPR/NIPR, and cloud solutions. Responsibilities include capturing IC Data calls, supporting ISSO/ISSM with A&A requirements, reviewing systems architecture diagrams, and developing cybersecurity risk management recommendations. Required qualifications include 2+ years of cloud experience, 7+ years as a Cyber analyst, DoD Directive 8570 certification, active TS with SCI eligibility, and experience with system ATO for Cloud environments. SkyePoint offers competitive benefits including health insurance, a certificate incentive program, and a flexible work environment.

Customer Success Specialist \/ Security-Federal

Company: Duo Security

Location: Washington, DC

Posted Dec 21, 2024

Duo Security, now part of Cisco, is seeking a U.S. citizen for a role in Washington D.C. or the surrounding areas. The role focuses on driving customer success, providing technical guidance, and ensuring maximum value from Duo's product. Key responsibilities include onboarding, feature adoption, renewals, and identifying expansion opportunities. The ideal candidate should have technical aptitude, public sector experience, strong communication skills, and the ability to build collaborative relationships.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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