Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

RN - Med/Surg - Part Time - Nights

Company: Mercy

Location: Washington, Missouri

Posted Dec 20, 2024

Mercy Hospital Washington is offering part-time night shifts on a 30-bed Medical/Surgical Unit with a nurse-to-patient ratio of 1:6. The hospital provides generous sign-on bonuses, stay premium programs, education assistance, and comprehensive benefits. Required certifications include ACLS and BLS.

Transportation Security Officer

Company: Department of Homeland Security - Transportation Security Administration

Location: Spokane International Airport, Washington Spokane International Airport, Washington

Posted Dec 20, 2024

Transportation Security Officers (TSOs) are responsible for ensuring traveler security across all transportation sectors. Their duties may include securing high-profile events and protecting transportation systems. Requirements for the role include U.S. citizenship, minimum age of 18, Selective Service registration, and passing various evaluations including interviews, drug screening, medical evaluation, and background investigation. TSOs must be proficient in English, available for various shifts and overtime, and capable of physical tasks such as lifting 50-pound objects and walking up to 3 miles. The role involves exposure to potentially lethal devices and dangerous chemicals. TSOs must undergo a background investigation and may need to travel for training.

Federal - Recruitment Marketing Sr. Analyst - 3877439

Company: Accenture

Location: Washington, DC

Posted Dec 20, 2024

Accenture Federal Services in Annapolis Junction, MD is seeking a Recruitment Marketing Sr. Analyst. The role involves digital marketing, social media management, and campaign execution to enhance employer brand and engage talent pools. The ideal candidate should have digital marketing experience, knowledge of social metrics, and possibly data analytics skills. Accenture values diversity and inclusion, ensuring equal employment opportunities for all.

TO5 Ruby on Rails Developer

Company: Accenture

Location: Washington, DC

Posted Dec 20, 2024

Accenture is seeking a Ruby Developer for a position in Arlington, VA or Denver, CO. The role involves supporting ongoing web application development using multiple open source frameworks and a continuous integration environment with automated continuous deployments. The developer will work with product owners and colleagues to interpret feature requests and develop software in iterative design-build-test cycles using an Agile development process. Key responsibilities include designing, building, and testing software components using Ruby on Rails, regularly checking code into the continuous integration pipeline, and developing and expanding unit and integration tests. Accenture is committed to diversity, inclusion, and equal employment opportunities.

Iron Worker

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Bureau of Engraving and Printing is hiring for an Iron Worker position. The role involves installation, dismantling, repair, and maintenance of specialized equipment in main and annex buildings. Key requirements include U.S. citizenship or nationality, relevant experience, and passing a background check. The position offers comprehensive federal benefits and may require weekend work and overtime.

Sales Repsentative - Future Opportunities

Company: Sleep Number

Location: Washington DC

Posted Dec 20, 2024

Sleep Number is a sleep wellness technology leader that has been improving over 15 million lives with their smart beds for nearly four decades. They are guided by a purpose to improve the health and wellbeing of society through higher quality sleep. The company has a pipeline of talented individuals for their Retail Sales Team and offers world-class customer experience, proven sales process, and career growth opportunities. They provide guaranteed base pay plus uncapped commissions and monthly bonus incentives, most team members will earn a total annual compensation package of $49000-$69000, and offer an extensive benefits package including medical and pharmacy benefits, dental, life and disability insurance, a matched 401k Plan, paid time off, and much more. Safety is a top priority for Sleep Number supporting customers and team members wellbeing, and they are an equal opportunity employer.

High Voltage Electrician (Motor Vehicle Operator)

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 20, 2024

This is a Direct Hire Authority (DHA) solicitation for a High Voltage Electrician position in the DoD Workforce. The role involves planning, laying out, installing, modifying, testing, maintaining, and repairing high voltage electrical systems. The position requires a valid state class (CDL) B commercial driver's license, drug testing, a physical examination, and the use of personal protective equipment. The incumbent may need to respond to emergency situations and work in various conditions, including extreme weather and underground. The job is subject to a suitability or fitness determination and background investigation. The position offers a comprehensive benefits package and may include salary negotiations, student loan repayment, and credit for prior non-federal work experience.

Materials Handler

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Dec 20, 2024

This job posting is for a Regular Part-time position with the 92 Force Support Squadron at Fairchild AFB, WA. The role involves receiving, storing, and issuing various supplies, materials, and equipment. The position requires a background check and a favorable pre-employment physical. Essential qualifications include experience with warehouse operations, knowledge of material handling techniques, and the ability to lift up to 40 pounds. The role is a Nonappropriated Fund (NAF) position under Morale, Welfare, and Recreation (MWR) activities for the Air Force and Space Force.

Pharmacy Technician

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Dec 20, 2024

The Kaiser Permanente Pharmacy Technician plays a crucial role in supporting the daily workflow of the pharmacy, ensuring timely and appropriate distribution of drug therapy, and providing excellent customer service to patients. The job requires working knowledge and competency with cashiering processes and procedures, as well as adherence to Kaiser Permanente Cash Security and Compliance standards.

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Company: Apple

Location: Washington, DC

Posted Dec 20, 2024

Apple Retail is seeking a Specialist to deliver exceptional customer service, build brand loyalty, and create owners of Apple products and services. The role involves understanding customer needs, customizing recommendations, and staying updated on Apple's products, services, and sales processes. The Specialist will also support peers, maintain accuracy, and contribute to an inclusive environment. Minimum qualifications include availability to work flexible hours and reliably attend work. Preferred qualifications include knowledge of Apple products, ability to personalize solutions, work in a fast-paced environment, and demonstrate curiosity and teamwork. The role offers competitive pay, benefits including medical and dental coverage, retirement benefits, and educational reimbursement, and potential for discretionary bonuses or commission payments.

Environmental Health Data Scientist/Engineer

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a Title 42 position in the Office of Chemical Safety and Pollution Prevention, Office of Pollution Prevention and Toxics, New Chemicals Division. The role is office-centered, requiring regular on-site presence, but EPA offers work-from-home and flexible schedule options. The position requires a doctoral degree in a relevant scientific field, extensive experience, and recognition as an expert in the field. Qualified candidates can earn up to $250,000 annually and enjoy comprehensive federal benefits, including work-life quality options and potential eligibility for Public Service Loan Forgiveness.

Data Scientist, CG-1560-11/12

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a data analyst position in the FDIC's Division of Depositor and Consumer Protection, Policy and Community Analytics Section, in Washington, DC. The role involves advanced data analysis to support policy and community affairs, impacting long-term data strategies and policy frameworks. The position requires U.S. citizenship, Selective Service registration, and a minimum background investigation. Qualifications include a degree in Mathematics, Statistics, Computer Science, Data Science, or a related field, or a combination of education and experience. Specialized experience is required for higher grade levels, involving data science techniques, data analysis, machine learning, and statistical modeling.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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