Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

OB Hospitalist (Providence Sacred Heart Medical Center and Children's Hospital)

Company: Providence

Location: Spokane, Washington

Posted Dec 20, 2024

Providence Sacred Heart Hospital in Spokane, Washington, is recruiting an OB Hospitalist. The position offers a competitive salary between $271,055 and $360,188 annually, with potential for incentives. The role involves providing inpatient care for high-risk antepartum patients, the OB Emergency Department, and Labor & Delivery. The hospital, part of Providence, a nationally recognized healthcare organization, offers advanced services and a supportive work environment. Spokane, the location, provides a high quality of life with clean air, water, affordable housing, and outdoor activities.

Sr. Customer Assistance Representative - Union Station

Company: Enterprise Mobility

Location: Washington, DC

Posted Dec 20, 2024

Enterprise Mobility is hiring for a Full Time Customer Assistance Representative Sr (CAR Sr) position. The role involves providing high-level customer service, assisting both internal and external customers, and supporting branch and rental needs. The position offers a competitive hourly wage, benefits, and training. Responsibilities include handling calls, meeting and greeting customers, processing returns, and performing administrative tasks.

Attorney-Adviser (Counsel), CG-0905-15

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This position is in the Legal Division, Legislation, Regulations & Policy Section (LRPS), Policy Unit. Attorneys serve as experts in areas like Community Reinvestment Act, privacy, fintech, fair lending, and consumer protection laws. Requirements include U.S. citizenship, completion of a confidential financial disclosure, and a background investigation. Specialized experience of at least one year at the CG/GS-14 grade level or above is needed. A Juris Doctorate (J.D.), Bachelor of Laws (LL.B.), or Master of Laws (LL.M.) from an ABA-accredited school is required, along with current active bar membership. The position offers a comprehensive benefits package and a salary cap of $252,500.

Investigations Counsel - USDS

Company: TikTok

Location: Washington, DC

Posted Dec 20, 2024

TikTok U.S. Data Security (USDS) is a subsidiary of TikTok, focusing on data protection and content assurance to ensure U.S. user safety. The USDS team, including Trust & Safety, Security & Privacy, Engineering, and more, works to maintain a secure platform for creativity and joy. They seek a legal professional with 3+ years of experience in investigations, compliance, or regulatory matters, preferably in tech, to conduct investigations, assess risks, collaborate with cross-functional teams, and provide legal guidance.

Physical Therapy Assistant

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

The text describes a job opening in the Physical Medicine and Rehab Department at Madigan Army Medical Center in Tacoma, WA. This is a Direct Hire Solicitation with potential for salary negotiation and recruitment/relocation incentives. The role requires current licensure as a Physical Therapy Assistant, ability to lift 45 lbs, and BLS certification. A pre-placement medical examination and random drug testing are mandatory. Qualifications include specialized experience or education in related fields, and a current, active, full, and unrestricted license. The job is subject to a suitability determination and a one-year trial period. Federal benefits are offered, including a comprehensive package designed to make a federal career rewarding.

LOGISTICS MANAGEMENT SPECIALIST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 20, 2024

This is a public notice for a Logistics Management Specialist position with the Program Executive Officer for Submarines (PEO SUB). The role requires US citizenship, security clearance, and specialized experience in logistics management. The position may involve travel and is covered under the Defense Acquisition Workforce Improvement Act (DAWIA). It offers a comprehensive benefits package as part of the U.S. government career.

Weekend Daytime Concierge (Sat & Sun, 7a-3p)

Company: Bozzuto

Location: Washington, DC

Posted Dec 20, 2024

Bozzuto is a community-focused organization that aims to deliver exceptional experiences to all stakeholders. The Resident Concierge role is key in creating stellar first impressions, building relationships, and fostering a sense of community. The position requires 2+ years of hospitality or retail experience, strong communication skills, and an ability to lift up to 25 pounds. Bozzuto offers competitive compensation, health & wellness benefits, paid leave, retirement planning, and tuition reimbursement, fostering a diverse and inclusive workplace.

PROGRAM ANALYST

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 20, 2024

This public notice flyer informs interested applicants about potential vacancies, specifying that applications must follow the 'How to Apply' section. It details requirements such as US citizenship, security clearance, and experience in acquisition programs. The position is part of the DoD Civilian Acquisition Workforce Personnel Demonstration Project and offers a comprehensive benefits package. The salary range is capped at GS-15, step 5, currently $185,824.

Contract Specialist

Company: Legislative Branch - Government Publishing Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Government Publishing Office (GPO) is seeking an energetic, innovative individual for a challenging yet rewarding career opportunity in Acquisitions. The role involves providing services for printing, publishing, storage, and distribution of digital content. U.S. Citizenship is required, and the selected candidate must pass pre-employment checks, obtain a Moderate Risk Public Trust Clearance, and have FAC-C Level II or III certification or DAWIA certification in contracting. The position requires at least one year of specialized experience in negotiating, awarding, and modifying contracts, administering contract terms, and addressing performance issues. The GPO offers a comprehensive benefits package and work-life balance initiatives, including a transit subsidy for public transportation users.

Field CTO

Company: ServiceNow

Location: Washington, DC / Remote

Posted Dec 20, 2024

ServiceNow is a company that makes technology work for everyone, with a focus on innovation and customer satisfaction. They offer a range of job opportunities, including Enterprise Architect roles, which involve working with customers to identify pain points and opportunities to deliver value. The company values diversity and inclusion, and offers competitive compensation and benefits packages.

Senior Firewall Engineer

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Leidos' Digital Modernization sector is hiring a Senior Firewall Engineer for the GSM-O effort at the Pentagon. The role involves designing, implementing, and managing complex firewall solutions to ensure network security. The ideal candidate should have experience with Cisco ASA, Juniper SRX, and Palo Alto firewalls, along with a strong background in security networking. Key responsibilities include monitoring firewall performance, developing security policies, collaborating with IT teams, and troubleshooting network issues. The job requires an active DoD Secret security clearance, preferably with TS/SCI, and relevant certifications. A BS degree and 8+ years of experience are needed, with 3+ years in a DoD environment. Leidos offers a supportive work environment, competitive pay, and benefits.

Leasing Consultant

Company: Bozzuto

Location: Washington, DC

Posted Dec 20, 2024

Bozzuto is a community-focused organization that aims to deliver exceptional experiences to all stakeholders. They value creativity, concern, passion, and the pursuit of perfection. As a Sales & Marketing Associate, one's primary responsibilities include converting leads into community tours, conducting personalized tours, building brand loyalty, and generating awareness via social media. The role requires a customer-focused mentality, excellent communication skills, proficiency in social media, and a sharp professional appearance.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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